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We offer the latest effective and organic nutritional supplements in combination with inspiring advice. Tweets in Dutch, English and sometimes German.
Hogeweg 228-A, 3815 LZ, Amersfoort, Netherlands
2.5
24 reviews
Hasn’t replied to negative reviews
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It looks like a scam, nobody answers, The chat is allways off-line, no customer support, i wrote to dutch info at consuwijzer nl and i recomand to all that have problems with the, maybe they Will not steal money anymore! thx:(
❌ Avoid. Scam company ❌
I am still waiting on my expensive order and never received a shipping notification. However, money was deducted from my account. No one responds to emails or picks up the phone when calling customer service.
I find it interesting reading the other reviews here as this seems a very common occurrence and is super disappointing. Even Ergomax’s response to some customers here with no reference to making it better for said customer paints the whole picture.
Ergomax did not give me a tracking number on my package which I haven't received yet. (May 26) and they don't respond to several emails or phone calls. They did however withdrawal money for the package.
I recommend that you find another company to order from and stay away from Ergonax. Shame on you!
Ergomax frequently fails to send shipments while also concluding the purchase on my account on their website. They don't respond to emails through customer service or sales either. Stay away from this company.
Nooit een trackingnummer van u ontvangen. Je weigert e-mails te beantwoorden. Ik heb meerdere e-mails gestuurd naar de klantenservice en verkoop. U weigert terug te betalen. Ik kan Ergomax niet langer vertrouwen met mijn gezondheid.
Reply from Ergomax
Dear Shukri Jallad,
We are sorry to hear that our service and delivery fell short of your expectations. We appreciate your honest feedback, and we want to assure you that we take it seriously. Your comments will be used to improve our service moving forward.
We are committed to providing you with excellent service and timely delivery in the future. The recent experience you had is not a reflection of our standards, and we sincerely apologize for any inconvenience caused.
Thank you for bringing this matter to our attention, and we hope for the opportunity to serve you better in the future.
Kind regards,
Team Ergomax
At the beginning of February I received an email from Ergomax that the products, which had been unavailable for a long time, were back in stock. Then I ordered for over €200 a month and a half ago and haven't been able to get in touch with anyone by mail or phone since. I will file a report with the police!
Reply from Ergomax
Dear Asil,
We are sorry to hear that you are having problems with your recent order, while you have previously had positive experiences with Ergomax. We find it annoying that you were unable to get in touch with our customer service. We understand how you feel about this is and we want to assure you that we will do everything in our power to avoid such situations in the future.
We hope your order has arrived by now. Should this not be the case, please contact us. We will make sure that we find a suitable solution for you.
Once again we apologize for the inconvenience.
Kind regards,
Team Ergomax
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