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Review summary

Created with AI, based on recent reviews

Considering 1,215 reviews, reviewers overwhelmingly had a great experience with this company, praising the quality of their service and products. Customers consistently highlight the professionalism and efficiency of the staff, noting their punctuality, hard work, and thorough cleanup after installation. Many appreciate the detailed explanations from sales representatives and the overall smooth process from start to finish. However, some customers also noted concerns regarding the pricing, finding it to be on the higher side, though many felt the quality justified the cost. A few other people also felt that the sales approach was a bit aggressive or that there were issues with the initial installation quality and subsequent cleanup.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, courtesy, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of materials used, such... See more

Product

People report positive experiences with the product, with many expressing satisfaction with their new roofs,... See more

Price

Customers consistently note ambiguous experiences with price, with many finding the cost of services, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Erie fixed our garage roof and finally it is safe and dry again. They also fixed a joist or two that I didn't even realize were broken! The roof had a few holes in it after, I don't honestly... See more

Rated 5 out of 5 stars

Getting a new roof is a major investment. I did not want to do it on the cheap nor be taken advantage of. I made a great decision selecting Erie Home. From my initial meeting with a customer represen... See more

Company replied

Rated 5 out of 5 stars

I made the right decision when I chose Erie Home for my roofing project. A sales consultant and roofing specialist visited my home to consult with me and educate me on the damage to my roof, Erie Home... See more

Rated 5 out of 5 stars

Excellent job unbelievable workers they left the yard cleaner than when they found it … to be honest I didn’t care for the price but you get what you pay for … couldn’t be happier.. better materials a... See more


Company details

  1. Roofing Contractor

Written by the company

Across the United States, Erie Home is a leading home improvement and replacement contractor representing decades of experience while providing investment grade improvement solutions, direct to the homeowner. Lifetime warranty offerings and convenient, in-home financing options ensure that every homeowner we work with gets the most value for their investment. We're committed to providing an overall great customer experience making a project completed by us, your easiest home improvement project ever. Erie Home is proud to maintain high consumer ratings with Trust Pilot, Google, BBB, Guild Quality and listed as one of America’s Top 100 Roofing Contractors. Choose Erie Home for your next home improvement project and experience the difference for yourself. Our highly dedicated team is here to help you make your dream home a reality. Erie Home is also listed with Inc. 5000 as one of America’s fastest growing companies as well as a leading brand with the industry’s most widely used source, Qualified Remodeler.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Let it Rain! Let it Rain! Let it Rain!

No more leaky basement when it rains heavily! Erie delivered as promised in an efficient and qualitative and courteous way! We were kept aware of each step by step process! #TeamWorkMatters

March 5, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Raymond We are thrilled to learn that you had a positive experience with us!

Rated 5 out of 5 stars

There were 7 guys that took off the…

There were 7 guys that took off the needed roof and installed a new roof for my house, mudroom, garage and my shed. They all did a great job! They finished their work in one day! That was amazing! All of the people there are very nice. There are no more leaks on my roof. I loved what they did!

March 24, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Anne. Thank you so much for leaving us an A+ review!

Rated 5 out of 5 stars

Erie Home Metal Roof

Erie Home recently installed a new
metal roof on our home. Overall the experience was excellent. The sales rep was very knowledgeable, easily answering our many questions but not pushing any specific product. The installation was exactly as promised, the team was on time, courteous, and cleaned up everything to the last nail. We highly recommend Erie Home.

March 5, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Lee Ann. Your feedback is highly appreciated. Thank you for the review!

Rated 4 out of 5 stars

They did a good job with what they had…

They did a good job with what they had to work with, the roof was pretty bad. I thought they could have done a better job rehanging the gutters though but maybe that wasn’t part of their job. The crew was really nice and did a great job on cleaning up. The dumpster was brought and picked up on time as were the materials.

March 28, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Michael. We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 5 out of 5 stars

I didn't know anything about Erie Home…

I didn't know anything about Erie Home before contacting them for a metal roof. after meeting with one of their local reps, we were impressed enough with Erie to pursue a asphalt solution in stead of the metal primarily because of our age and cost of metal (65% more) not making the investments payback time reasonable. We were impressed by the materials for both styles of roof and warranty coverages all thru Erie Home. the crew that showed up for install were very good at their job and worked well together and were considerate of our property. there may have been less expensive solutions but i believe the follow up in future if an issue arises will better from Erie Home than the others.

March 16, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Raymond. Thank you for taking the time to submit a review, we really appreciate it!

Rated 3 out of 5 stars

The cost of the roof is very expensive

The cost of the roof is very expensive. Nails and tacks were all over the place. The cleanup let nails/tacks behind and I had two flat tires on my riding mower. I have yet to get the check for the tires. I've been waiting for weeks.
The roof looks nice, but if I knew all this stuff was going to happen, I'd have gone to another roofing business.

October 17, 2025
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, D. At Erie Home, we strive for excellent customer service and are disappointed to hear we fell short. Please call us at 800-684-4628, so we can discuss.

Rated 4 out of 5 stars

Waiting on reply for help

Waiting on reply for help

March 14, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Karen. At Erie Home, we strive for excellent customer service and are disappointed to hear we fell short. Please call us at 800-684-4628, so we can discuss.

Rated 5 out of 5 stars

Our experience with Erie Home was…

Our experience with Erie Home was excellent. Very well upto date with the home owner needs. They exceed our expectations with the whole process, financing, explanation, installation and cleaning. Erie Home worth every cent!

March 31, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Karen. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 5 out of 5 stars

It was completed in one day

It was completed in onwards day. They were thorough with clean up.

April 3, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Linda. Thanks for taking the time to share your positive experience. We truly appreciate it!

Rated 5 out of 5 stars

Erie Home went out of their way to put…

Erie Home went out of their way to put on a desperately needed roof find a short break in winter weather to get it put. Also decided to go with Erie Home because of the quality of materials used

March 3, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

We are thrilled to learn that you had a positive experience with us!

Rated 5 out of 5 stars

Life is great in Anna..

The salesperson was very knowledgeable and explained the process thoroughly. The crew did a great job. I am very happy with the job they did.

March 16, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Gregory. Your feedback is highly appreciated. Thank you for the review!

Rated 5 out of 5 stars

The Erie roof crew completed the job…

The Erie roof crew completed the job in two days and did a very good clean up at completion.

March 24, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Steve. We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 4 out of 5 stars

Good shingles

Did hard work in harsh conditions.Good cleanup.

March 17, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Kevin. Thank you for taking the time to submit a review, we really appreciate it!

Rated 5 out of 5 stars

Roof replacement

We are very pleased with our roof replacement by Erie Home. The materials and dumpster were delivered the day before, the crew arrived on time on installation day and were very respectful of our property. Clean up was excellent. The dumpster was removed the very next day. Everything went forward just as the sales rep and project manager promised. 5 star experience.

March 26, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Karen. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 5 out of 5 stars

Erie Home is a great company to work…

Erie Home is a great company to work with. They worked with us every step of the way when getting our room replaced and were always happy to answer any questions we had. Their team arrived on time and finished the entire job in the amount of time they specified they would. I would highly recommend whomever is looking to replace or fix their roof to contact Erie Home!

March 25, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Forrest. We are thrilled to learn that you had a positive experience with us!

Rated 5 out of 5 stars

Very helpful and fast.

Sales group was very informative and helpful.
Had no problem going over everything in the contract when we had questions. Scheduler was helpful and on top of weather in the area. We had a blizzard and they reached out to reschedule. Installers showed up and installed roof in 1 day fast and efficient even after shoveling 1+feet of snow to get to it. Came back after snow melted to make sure all debris was cleaned up.

February 27, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Melissa. Thank you for taking the time to submit a review, we really appreciate it!

Rated 5 out of 5 stars

I was in the market for a new roof so I…Erie Metal Roofing was the answer.

I was in the market for a new roof so I contacted Erie Metal Roofing. Eric and Blake came out with a presentation on installation. I was hooked. Everything happened just as they said. The material arrived the day before. The crew arrived the next day to install and clean up in one day.
The roof looks good! I have a peace of mind!!

March 12, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Jean. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 5 out of 5 stars

Very professional and thorough

Very professional and thorough, from sales to clean up.

Top notch job!

March 12, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Edward. Thanks for taking the time to share your positive experience. We truly appreciate it!

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