I purchased snowboard boots for my son for Christmas. They ended up being too small and ERIK's didn't have the next size up, so they suggested a different option. We are happy with these boots, but th... See more
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Review summary
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Nice bike and it came with all of the manufacturer’s manuals. Bike was in very good condition but the rear derailleur cage was bent. Communications were excellent. Somehow the “new” bike showed 135... See more
Company replied
The customer service, the chat for example, is very easy to use. I like that there was package protection. The AI was surprisingly useful. Searching for products and filters were good too. Overall ver... See more
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Shipping took a bit, and fender arrived bent due to weak packaging but everything else was fine and they have sent a replacement fender.
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Company details
Written by the company
Contact info
550 Kasota Ave SE, 55114, Minneapolis, MN, United States
- 952-351-9148
- help@eriksbikeshop.com
- eriksbikeshop.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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You made my was very simple and it was
You made my was very simple and it was
shipped extremely fast. I highly recommend you.
December 2, 2025
Reply from ERIK'S Bike - Board - Ski
Thanks for taking the time to leave a review!
Very good communication
Very good communication, fast shipping. Amazing company to do business with. Never ordered from here before until this order but will definitely order from here again. Highly recommend
December 4, 2025
Reply from ERIK'S Bike - Board - Ski
Thanks for taking the time to leave a review!
Very quick shipping
Very quick shipping. Item as described. Would order from here again.
December 2, 2025
Reply from ERIK'S Bike - Board - Ski
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Quality, affordable and fast
I was happy to find the parts I needed from a quality brand at an affordable price and extremely quick shipping! (studded tires)
December 2, 2025
Reply from ERIK'S Bike - Board - Ski
Thanks for taking the time to leave a review. Hope the tires work out great for you!
No option to pick up
No option to pick up, charged $20 shipping when I work a few miles away from where it was shipped.
November 28, 2025
Reply from ERIK'S Bike - Board - Ski
Hi Scott, thanks for taking the time to leave a review. We don't currently offer pick-up from our Central HQ but will look to see if this is something we can offer in the future. That said, any inventory at our Central HQ is available to order online and pick-up at any of our Retail Locations for no extra charge. There is lead time with getting product from our Central HQ to a Retail Location (3-10 business days depending on location) but in the future, that would be an option for you.
Thanks, Graeme.
Problem-solving was quick.
Problem-solving was quick.
Tracking was awesome.
Delivery was fast.
December 3, 2025
Reply from ERIK'S Bike - Board - Ski
Thanks for taking the time to leave a review!
Speedy Delivery
Shipment was fast and reliable, love the products and service will buy more later
December 2, 2025
Reply from ERIK'S Bike - Board - Ski
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quick processing and shipping
quick processing and shipping - good price for product.
November 29, 2025
Reply from ERIK'S Bike - Board - Ski
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Fast delivery!
December 2, 2025
Reply from ERIK'S Bike - Board - Ski
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Fast prep and shipping
Not only did Erik’s have some amazing sales on snowboards but the shipping was extremely fast. Great service will definitely buy from them again.
December 2, 2025
Reply from ERIK'S Bike - Board - Ski
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Great price and fast delivery
Great price and fast delivery. Better than expected on all fronts.
November 30, 2025
Reply from ERIK'S Bike - Board - Ski
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100% satisfied!
User friendly, processing was timely, product received as described. Success in my book!
December 1, 2025
Reply from ERIK'S Bike - Board - Ski
Thanks for taking the time to leave a review!
Ordered on line after visiting store…
Ordered on line after visiting store showed up 2 days later - Well Done
November 29, 2025
Reply from ERIK'S Bike - Board - Ski
Thanks for taking the time to leave a review!
Very disappointing customer support
Very disappointing customer support. I reported an incorrect shipping address the same day I placed my order and was told to wait until FedEx picked it up. Once it did, I was told nothing could be changed. FedEx confirmed only the shipper could fix it, but the store refused to help. Poor communication and no real resolution.
December 1, 2025
Reply from ERIK'S Bike - Board - Ski
Hi Steffano, very sorry to hear about the issue with this shipment. It looks like by the time you contacted us, the shipment had already been created so we couldn't edit the shipping address. I do see the package now shows as delivered. If you did not get the address sorted out, please reach out to webservice@eriksbikeshop.com and we will assist in getting this resolved.
Thanks, Graeme.
Responsive but shipping fees are too high
Customer service in chat is responsive. Website has some issues but they helped me override and place the order.
Unfortunately, shipping cost was high - 35% of the cost of the item, and they shipped me mismatched pairs. When I contacted them, I need to pay for return shipping as well as additional shipping charges to ship out the right thing - total shipping cost of the exchange was more than what I paid for the item.
November 29, 2025
Reply from ERIK'S Bike - Board - Ski
Hi, thanks for taking the time to leave a review and very sorry to hear about the issue with the bindings. It sounds like there may have been some confusion related to return shipping for the mismatched bindings. We will absolutely cover that as it was an error on our end. If you haven't already got this all sorted out, please email us at webservice@eriksbikeshop.com and we will get this resolved without you paying any extra shipping costs.
Thanks, Graeme.
I received my new studded bike tires…
I received my new studded bike tires very quickly and ready to mount. Unfortunately the bike they will go on hasn’t arrived yet. But Eric’s Bike did their part perfectly!
November 29, 2025
Reply from ERIK'S Bike - Board - Ski
Thanks for taking the time to leave a review!
Snowboard boots were competitively…
Snowboard boots were competitively priced, shipped quickly, and arrived ahead of schedule.
November 30, 2025
Reply from ERIK'S Bike - Board - Ski
Thanks for taking the time to leave a review!
Reply from ERIK'S Bike - Board - Ski
Thanks for taking the time to leave a review!
I could not find a jacket until I saw…
I could not find a jacket until I saw it on your computer page. I was trying to purchase the jacket and had a problem. I called the store and got awesome customer service, got sent a link to purchase my jacket and shipping was really fast!! Thank you!!
November 26, 2025
Reply from ERIK'S Bike - Board - Ski
Thanks for taking the time to leave a review!
Super fast shipping and a great price…
Super fast shipping and a great price for year-old boots!
November 25, 2025
Reply from ERIK'S Bike - Board - Ski
Thanks for taking the time to leave a review!
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