I took a chainsaw in to have a fault diagnosed and to get an estimate for repair. They went ahead and did over £100 of work without consulting me. This work didn't fix the problem and I had to fight h... See more
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Shocking customer service from the Wymondham branch management, despite heroic efforts from the staff. I have 4 Husqvarna mowers and 2 of them just dont work and the management just string me along. I... See more
Company replied
Brilliant customer service from the Ernest Doe team at Wymondham . I had a few issues with a Honda mower I had purchased with the excellent help from Kevin in sales . The service team were brilliant ,... See more
Ernset Doe,Wymondham branch. So pleased now to have my own Stihl chain sharpening set after bad service from this branch.Wife went to collect chainsaw after supposed sharpening and charged her doub... See more
Company replied
Company details
- Agricultural Product Wholesaler
- Agricultural Service
- Construction Machine Dealer
- Lawn Equipment Rental Service
- Lawn Mower Repair Service
- Lawn Mower Store
Written by the company
Ernest Doe is a long established family firm with a network of branches in the South and East of England. Current Managing Director Angus Doe is the fifth generation of the family to have taken the helm during the company's 100+ years of trading. The firm supplies an enormous range of Agriculture, Construction and professional and domestic garden machinery, from pedestrian and ride-on mowers, chain saws and other garden machinery. Our philosophy is simple, to supply the best products and then to support them with the service facilities and expertise to keep them running perfectly. The company's showrooms are packed with useful items including garden tractors, mowers, ride on lawn mowers, chain saws, shredders, strimmers, hedge cutters, garden tools, power tools, hardware, outdoor clothing etc.
Contact info
Station Road, NR18 0NN, Wymondham, Norfolk, United Kingdom
- 01953 602982
2.5
Poor
5 reviews
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor service
I took a chainsaw in to have a fault diagnosed and to get an estimate for repair. They went ahead and did over £100 of work without consulting me. This work didn't fix the problem and I had to fight hard to get a partial refund.
July 23, 2025
Unprompted review
Shocking customer service from the…
Shocking customer service from the Wymondham branch management, despite heroic efforts from the staff. I have 4 Husqvarna mowers and 2 of them just dont work and the management just string me along. I have resported to TrustPilot because they ar enot acting otherwise - DO NOT USE THEM
June 19, 2025
Unprompted review
Reply from Ernest Doe & Sons - EDWymondham
We're very disappointed to read your review and genuinely sorry to hear about your experience with our Wymondham branch. We take all feedback seriously. Especially when it concerns customer service and we never want any customer to feel let down.
This matter has been escalated to the Branch Manager for full investigation. If they haven’t already been in touch, they will be reaching out shortly to discuss and resolve the situation with you directly.
We’re also aware that our specialist Husqvarna Automower team has been scheduled to visit, and they’ll do everything they can to get things sorted for you on-site.
Thank you for bringing this to our attention - we’re committed to putting it right.
Ernset Doe,Wymondham branch.
Ernset Doe,Wymondham branch.
So pleased now to have my own Stihl chain sharpening set after bad service from this branch.Wife went to collect chainsaw after supposed sharpening and charged her double what I was quoted.Hardly sharpened at all.Feel fleeced especially as I had purchased saw and accessories from them at an earlier date.No more custom from us!
October 2, 2023
Unprompted review
Reply from Ernest Doe & Sons - EDWymondham
Thank you for your review. We're disappointed to hear about your experience and take your feedback very seriously. Unfortunately, we're unable to find any details of your service as you haven't provided your name or order/invoice reference. Could you please share these details with us so we can conduct a thorough investigation and address your concerns? We strive to resolve any issues promptly and appreciate your cooperation.
Thank you.
Ernest Doe Wymondham should be avoided…
Ernest Doe Wymondham should be avoided at all costs. We took our Strimmer in to be fixed, it took 1 1/2 weeks for a call to say that they could fix it which was great. 3 weeks later, 5 failed phone calls we got through to be told the fix was with someone who had gone back to college hence the delay. We then had a call to say actually they couldn't fix it. We then got charged for the inspection despite wasting 3 weeks of our time. This is on top of the fact they "fixed" our John Deere which actually wasn't and we had to get someone else out to sort. The service now is a joke!!!
The reply below from Ernest Doe is untrue, we didn't get contacted after the inspection.
June 24, 2024
Unprompted review
Reply from Ernest Doe & Sons - EDWymondham
We are saddened to hear about your recent experience with us. We strive to provide the highest levels of customer service and, on receipt of your review, have carried out our own internal investigation. Our findings are as follows:
You brought in your Tanaka brushcutter because it was not starting. Our service advisor explained that there would be a £37.50 inspection fee, which you agreed to proceed with. After the inspection, we suggested a sonic clean, explaining that it might not be successful. You agreed to proceed with this as well.
Unfortunately, the clean did not resolve the issue, and a new carburettor was identified as the next course of action. We contacted you to gain agreement to proceed with this part replacement. However, the incorrect part was sent to us, and during the re-ordering process, we discovered that the carburettor was obsolete. Despite trying every available source, we were unable to obtain the part and promptly informed you of this.
We understand that at this stage you were not happy and, as a gesture of goodwill, we discounted the inspection fee to £24.00 for all the work carried out. While many aspects of your experience were beyond our control, we sincerely apologise for the inconvenience caused and hope that you will consider using Ernest Doe again in the future.
Brilliant customer service !
Brilliant customer service from the Ernest Doe team at Wymondham . I had a few issues with a Honda mower I had purchased with the excellent help from Kevin in sales . The service team were brilliant , sent an engineer out same day , problem diagnosed and mower collected. Brilliant and very helpful service from Becky and Chris the engineer and thanks to the very helpful collection driver too , a great team !
September 6, 2023
Unprompted review
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