Erozul Reviews 375

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting their durability and functionality. Many people appreciate the fast shipping and efficient service, noting that items often arrive on time or even earlier than expected. The products are frequently described as well-made, sturdy, and effective for their intended purpose, with several consumers expressing satisfaction with their purchases. However, some customers experienced issues with their orders, including delayed shipments or missing components like carabiners. A few reviewers also mentioned that certain products, specifically jars, did not live up to their "smell-proof" claims. Additionally, a small number of people received damaged items during the shipping process.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the quality, durability, and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the products, describing them... See more

Order

People report ambiguous experiences with their orders. Some consumers praise the fast shipping, minimal... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast shipping,... See more

Based on these reviews

Rated 4 out of 5 stars

I love everything about my bag except right around the zipper area my dank still smells through.

Company replied

Rated 4 out of 5 stars

This is the second time I purchased the Nano bag. First time I got a carabiner with my purchase. I didn't get a carabiner with this purchase. Lost a star for that.

Company replied

Rated 4 out of 5 stars

Nice case, Delivered 3 days late, I had left Monday for a week vacation,

Company replied


Company details

  1. Bags and Luggage Store

Written by the company

Inspired by Passion and Love Erozul was Founded in 2020 in California, We set out to create a better smell proof storage experience for the world!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

375 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great product/service.

Great products, hard to find at the size I bought. This is my second order of the same product as gifts for Christmas. Great service and delivery/tracking using the Shop app.

November 25, 2023
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Reply from Erozul

We appreciate you sharing your review, we hope to see you again!

Rated 5 out of 5 stars

Love my new bags

Love my new bags. Bought one for my brother for Christmas. Can't smell anything.

November 15, 2023
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Reply from Erozul

We appreciate your business, thank you for sharing your review!

Rated 5 out of 5 stars

Product is high quality

Product is high quality, performance as advertised and received fast and accurate service

October 31, 2023
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Reply from Erozul

Thank you so much for sharing your review! We appreciate your business

Rated 5 out of 5 stars

Quick shipping

October 16, 2023
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Reply from Erozul

We strive to provide prompt shipping and we're pleased to hear you enjoyed your shopping experience!

Rated 5 out of 5 stars

Worth the investment

Honestly it's the best decision I could've made. The smell proof case definitely lives up to containing any odor. I absolutely love it and will be ordering the backpack soon for on the go. Definitely a great investment.

October 6, 2023
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Reply from Erozul

Thank you for sharing your review! We appreciate your input and hope you enjoy your new Erozul bag!

Rated 5 out of 5 stars

Bag is insanely awesome

Bag is insanely awesome! Thanks so much! Had me sketched for a second with the ID verify, thinking it was a scam. But definitely worth the slight nervousness. Lmao. Highly recommended!

October 11, 2023
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Reply from Erozul

Thank you for your review, sometimes we do have to confirm the purchasers information to protect our customers from potential fraud, this is just an extra layer of protection we offer to our customers!

Rated 3 out of 5 stars

Small c vault

Ok love your products, until I ordered the small c vault with the screw lid. They don’t stay sealed!!! Ok so it’s not the best product but the return process was the killer it took forever to get a response, I never received an RMA number which, according to your site you need in order to return a product. I returned it anyway and did get a refund less 15% and shipping. If your product does not work I have issue with paying a restocking fee

October 1, 2023
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Reply from Erozul

We apologize for the inconvenience, we inspected the CVaults that were returned and they were working properly, in cases like this we do take a restocking fee. We appreciate your feedback

Rated 1 out of 5 stars

No customer service

Order was filled, but products did not work. Attempted to contact customer service twice, and have received no replies. I would not recommend this company.

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Fast, free shipping FTW

Fast, free shipping. Erozul sells the smaller "twist" C-Vault models, which seem to be harder to find. I'm a happy customer and all my flower stays perfect after harvest.

September 25, 2023
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Reply from Erozul

Thank you so much for sharing your review with us, we appreciate your input and thank you for your business!

Rated 5 out of 5 stars

Great buy

Great buy! Shipped fast and packaged good

September 13, 2023
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Reply from Erozul

Thank you for sharing your experience, we appreciate your business!

Rated 5 out of 5 stars

Great overall experience and product

Great overall experience and product! Got the item on sale but even their standard price seems fair. The bag locks and zips easily and it’s simple to customize the code. It’s majority smell proof from a normal scenario and will work for keeping strangers from questions. However freinds and I swear we can still smell through it if we put the bag to our face and smell, which makes me doubt that it’s K9 proof.The bag once opening has many well make compartments to slide items in or just place between the dividers. Slightly on the small side but still able to fit the essentials. Only downside is the middle flap that is essiantal for separation in the bag but if you put anything in the top portion then it bulges and makes it difficult to close the bag. Overall it’s just as described and shipped fast. I am pleased and would buy from this company again. (PS. They gave me 4 gold reflective stickers)

September 8, 2023
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Reply from Erozul

Thank you so much for your thoughtful review and input, we always appreciate hearing what our customers think of our products and we will use your input for considerations on future productions!

Rated 5 out of 5 stars

Excellent bag!!!!

Excellent bag!!!!! Got here in a timely fashion. I am recommending this to all my friends

September 15, 2023
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Reply from Erozul

Thank you so much for sharing your experience, we appreciate your business and hope to provide you with more smell proof storage solution in the future!

Rated 5 out of 5 stars

Everything was as promised with no…

Everything was as promised with no problems. Just the way it show be.

August 30, 2023
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Reply from Erozul

Thank you for taking the time to share your experience with others! We strive to provide an easy and pleasant shopping experience and it sounds like we hit the mark!

Rated 5 out of 5 stars

Loyal Customer

I love the entire line of products. Everything has always been excellent quality and performs as purported. Ordered from Erozul more than once. Excellent customer service team. When the item I ordered was out of stock I was contacted and offered the next option up from my original selection or a full refund. I chose the upgrade. I would like to stress how much this type of customer service is disappearing. Erozul is getting it right. If it's not right they make it right. How much else could you ask for?

August 31, 2023
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Reply from Erozul

Thank you so much for taking the time to share your review and thoughts with us and others! We pride ourselves on offering excellent products and customer service. It is our goal to make sure that every customer enjoys their shopping experience, and we are always available to assist if customers have issues or questions! Thank you so much for shopping with us, and for your kind words. We hope to provide you with all of your Smell Proof Storage needs!

Rated 1 out of 5 stars

Never got my product

August 28, 2023
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Reply from Erozul

Hi Roger, our tracking shows the item was delivered on September 19th. If you have any issues or questions please reach out to us and we will be happy to assist further!

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