Nettoparts Reviews 461

Very good. They made sure I got the correct item for my purpose.

SO HAPPY to be able to replace my mcm2050 mixing jug and lid! I don’t want a new machine - I adore my old one and they don’t make them anymore. Thank you for this superb service. The parts I received are in every way identical to the originals. Very Very Happy Customer :-)

I had been waiting to order this piece for years and there it was all along on Ersateil. I should not have waited.

Everything was good. If delivery would have be done by DHL, it would have been even better

I was surprised by the fast delivery. It was easy to navigate and find a missing item on the website. Thank you.

I made a mistake ordering the wron spare part for our Bosch side-.by.-side fridge. I immediately noticed it and informed Ersdateil.de asking for not sending it.

I received the info that my message arrived too lat. The advise was: "just refuse accepting the parcel when it is delivered then it will automatically return free of charge". Unfortunately, GLS parcel service just delivered the parcel without noticing us so that we did not even have the chance to refuse delivery.

Consequently I had to search for and to find a station accepting GLS parcels.

In the end I had to spend about 45mins finding a place where I could deliver my return and I paid >11 EUR for returning the parcel because there was no "return document" included in the initial parcel.

Unfortunaley, therefore, my user experience is rather poor.

BR
Arnim Jost

When the spare part arrived I was quite happy. However when I started to assemble the part I was dissapointed to find out one of the two screws was missing, meaning I had to use one of the old screws.

The part has not arrived. Tracking number doesn't work at logistics provider. Now, how should I rate the experience?

Spare part arrived quickly and in the promised condition. gladly again

Good Internet presentation and explanation. Fast ordering possible. Easy payment. Fast delivery and good packaging

nice job. fast delivery, easy accomplishment, no complications with return of mistakenly ordered goods ... really nice! thx.

Fast and correct, awesome

I needed to ask an important question but wanted to talk to someone rather than write emails. I understand that during the Covid crisis, it has been very difficult but to offer a callback service or some other customer service must be possible. When I called, I all received was a message that telephone calls were not possible.

Fast Delivery, good email information, without any complaints!

I bought a pump for my old Miele washing machine. I could not get the original part. But Ersateil recommended a replacement part, which fits perfectly.

the delivery was quick and reliable, and the replacement part is working as it should

Great support! With photos and a detailed failure description which I sent the correct spare part was found and offered, it has been exchanged easily by myself and it fits. The wash machine is working perfectly again.

everything's fine!

very positive.
After sending the type plate and the error message (from the display of the dishwasher) by email. Within a day, I received feedback with the article number of the spare part, including a link so that I could order it directly. Perfect!
Another 2 days later, the part was here, installed and the machine is running again.
It couldn't have worked any better, especially as a layman wouldn't know which part was needed anyway.
I can only recommend it.