Erth Labs Reviews 

1,256
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 1,091 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced major delays, noting that their orders took weeks to arrive or never shipped at all. Many buyers also pointed out that they encountered issues with recurring subscriptions and struggled to cancel them. People felt that customer support was unresponsive and unhelpful when trying to resolve these issues. However, some customers also noted that the coffee tasted great and provided a nice energy boost. A few other people also felt that the support team resolved their inquiries quickly when they managed to get in touch.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide split in opinions regarding taste and... See more

Order

Reviewers mention negative feedback about order processes, citing extreme delivery delays and missing... See more

Customer service

People report negative experiences with customer service, noting that it is a nightmare and highly... See more

Response time

Clients share ambiguous opinions on response time, reflecting a high level of disagreement among reviewers.... See more

Subscription

Customers consistently note negative experiences with subscription, primarily due to automatic enrollment... See more

Reviews shaping this summary

Rated 1 out of 5 stars

RUN, Do Not Walk away from the offers on your social media feeds. I like mushroom coffee for the caffeine reduction and the benefits of adaptagens and essential mushrooms. I bought one bag as a one-... See more

Rated 1 out of 5 stars

Only because Zero is not an option. Your cancellation portal does not work and you sent me coffee when I told you to cancel and informed you that the portal did not work. Your bots just continued wi... See more

Rated 1 out of 5 stars

I did not approve saving my credit card details, and did not approve recurring orders. I got an email from ERTH Labs that they could process a re-order due to not having my CVV number, which I did not... See more

Rated 1 out of 5 stars

Be very careful. This was a really bad experience. I was notified that a first auto ship was in the works. IIMMEDIATELY contacted the company NOT TO SHIP. Was told if a shipment arrived, I could re... See more


Company details

  1. Coffee Store
  2. Health Food Store

Written by the company

At Erth Labs, we're on a mission to reinvent your daily coffee ritual. Our flagship Superfood Brew blends smooth, low-acid coffee with powerful functional ingredients like Lion's Mane, Turkey Tail, Cordyceps, Ashwagandha, and Collagen to support clean energy, sharper focus, and vibrant wellbeing with every cup. We believe feeling your best shouldn't be complicated—which is why we've created a delicious, easy-to-enjoy coffee that helps you fuel your day and build healthier habits, one sip at a time.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.3

All reviews

(1,256)

1,253 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Long wait…

I placed my order for Erth Labs coffee on 8/9/26 and still haven’t received a tracking number or my order. I honestly don’t even want it anymore

August 30, 2026
Unprompted review
Rated 1 out of 5 stars

RUN AWAY FROM ERTH

RUN, Do Not Walk away from the offers on your social media feeds. I like mushroom coffee for the caffeine reduction and the benefits of adaptagens and essential mushrooms. I bought one bag as a one-time purchase. The following month I was charged for two bags which I immediately disputed with my bank. I was given an immediate credit by the bank when they looked and saw the company's phone is (888)-888-8888. I went to the Erth website
This month I received another charge for two bags which again I disputed and received immediate credit. My bank finally had to place a stop payment on Earth Labs.
On top of the scam artistry, their mushroom coffee tastes like topsoil.

August 26, 2026
Unprompted review
Rated 3 out of 5 stars

Love the product

Love the product, hate the service. The pictures on the website show a larger bag in the starter kit than you actually get. I submitted a concern about this and got a poor response that was irrelevant. Each bag is different in its taste. Even with that said it is very good and I have already reordered. Best I have had. Slow delivery.

August 30, 2026
Unprompted review
Rated 1 out of 5 stars

I am completely dissatisfied with Erth…

I am completely dissatisfied with Erth Labs, it took two weeks for my order to arrive and when I tried to cancel the order, even just 4 hours after the order went through, I was told it was not possible, but even 9 days after the order, it still has not shipped. This is absolutely ludacris!

August 3, 2026
Unprompted review
Rated 1 out of 5 stars

I received an email that you wanted a…

I received an email that you wanted a review. How can I give a review if I haven't even received the product yet? I ordered the starter kit on August 8 and still have not received it. I hope I don't get charged for the next subscription till I at least get to try it! I'm very excited to try it, but the communication needs to improve.

Sandra Weller

August 29, 2026
Unprompted review
Rated 4 out of 5 stars

The product tastes great

The product tastes great. I enjoy it every morning. The only problem I had was the tracking link. It stayed on label produced and never showed movement towards delivery. Then all of a sudden it was here.

August 29, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered on the 8th of August

Ordered on the 8th of August, it is now the 29th of August and still haven’t received my order. When I tried to email customer service I was only met with an automated response that says it shipping takes 7-13 days. It has been well over 13 days and the link still says “preparing these items for you.” It may be a good product but I wouldn’t know as I haven’t been able to try it…

August 29, 2026
Unprompted review

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