Compré un Apple TV 4K y llegó rapidísimo. Estaba en perfecto estado. Genial !
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
bought 3 disks, I returned 2 because many sectors were corrupted, but they payed me back only 1 disk. Why? I asked at support, still didn't reply. No good. Edited review: Thank you for your supp... See more
Company replied
Always been a RIGHT ON company. Tried there web buying and it was RIGHT ON just like the in-store experience. Some companies just get things right - CeX is one of those few and in between compani... See more
no me enviaron lo que pedí era un Amazon Echo 4th Gen (L4S3RE) - Charcoal, C y me enviaron Amazon Echo Dot 5th Gen - Antracita, C pero melo quedo pero me costo mas caro
Company replied
Company details
Written by the company
CeX compra, vende e intercambia un gran rango de productos de tecnología y entretenimiento, incluyendo teléfonos móviles, videojuegos, películas, ordenadores, productos electrónicos digitales, visuales y CD's musicales. También puedes donar a la caridad los videojuegos y dispositivos que ya no quieras a través de CeX.
Reciclar Es Ganar
Written by the company
Compra con Confianza en CeX
¡5 Años de Garantía en Todo!
Disfruta de la seguridad de disponer de 5 años de garantía en la mayor variedad de videojuegos y consolas, móviles, electrónica, informática y mucho más.
Contact info
3.8
Great
74K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dos blue ray solicitados en perfecto estado. Tiempo razonable de distribuciónn. Satisfecho
Satisfecho.
December 1, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
no vino con el cable de hdmi de razer…
no vino con el cable de hdmi de razer ademas te meten un cable q no es de razer y no debe estar
December 9, 2023
Reply from CeX/WeBuy - España
¡Hola David!
Agradezco te comuniques con nosotros
En CeX siempre nos esforzamos para que los artículos que son enviados a nuestros clientes funcionen correctamente y estén en óptimas condiciones, esto porque deseamos que recibas lo mejor de nuestros productos.
Lamento mucho que el artículo te haya llegado en las condiciones que nos relatas en tu reseña.
En este caso para darte un mejor seguimiento y brindarte solución lo antes posible, ya te he contactado a tu correo electrónico registrado en tu cuenta webuy.com quedo atenta de tu respuesta.
Un saludo
Mary
Hi ( I have contacted customer service…
Hi ( I have contacted customer service about this issue 4 times and it’s no reply)
My order was not delivered to me although it says that it was delivered. The courier did not check his ID card or even the name so the parcel was not delivered to me but to someone else - a random person.
I really needed and wanted the order so bad!
I have emailed your customer service and also the post company and didn’t get any responses or replies that make sense- just automated ones or unclear ones.
So please I ask again - what can I do in this situation - I would like my order to be sent to me again since it was not my fault that it didn’t arrive to me.
Please let me know as soon as you can.
Best,
Daria Zakharova
December 6, 2023
Reply from CeX/WeBuy - España
Hola Daria.
Gracias por tu mensaje.
He revisado el número de pedido que dejas como referencia y noté que este caso se esta llevando por parte del compañero Fausto. Como bien lo dejas indicado en tu mensaje, pero en este caso se ha solicitado un tiempo para la investigación con la empresa de paquetería.
La recomendación es continuar al pendiente de los mensajes con el agente de soporte, ya que es necesario investigar todo lo sucedido para ayudarte de manera correcta. Recordando que CeX ofrece ayudar a los clientes en caso de no recibir sus paquetes, ya que no es un fallo por su parte y merecen una solución.
Si no puedes ver las respuestas del compañero, te recomiendo revisar la sección "spam" antes de enviar un nuevo formulario, de esa forma el seguimiento se puede hacer de manera adecuada.
Saludos.
César.
Rapido y perfecto
November 22, 2023
Tablet en perfecto estado
Tablet en perfecto estado, tal y como se indicada. Casi sin marcas de uso. Totalmente recomendable la compra.
November 3, 2023
............
October 27, 2023
The only issue I ha that shipping took…
The only issue I ha that shipping took a bit long. That's hy I gave it 4 stars. All else was fine.
October 24, 2023
i ve been waiting for my order for…
i ve been waiting for my order for almost 3 weeks i was told the the order would take max 3day costumer service could use improvement thank you
October 15, 2023
Reply from CeX/WeBuy - España
Hello Charbel!
Thank you very much for your preference
We always want your parcels to arrive as soon as possible, that's why when an order is created, it is processed, packed and shipped as soon as possible.
Remember that the delivery time for all orders is 3 to 5 working days (Saturday, Sunday and public holidays are not working days).
At CeX we do our best to ensure that packages arrive within the estimated delivery time, but sometimes orders may take a little longer as they may come from our shops in the Balearic Islands.
I have checked and seen that you have already communicated with us, where one of our agents has already provided you with the necessary assistance and requested information.
I recommend that you check the open chain you have with us.
Best regards
Mary
The computer arrive smashed as if it…
The computer arrive smashed as if it had been dropped and very poorly packaged. The follow up service via Facebook was amazing and I received a full refund and they collected the broken computer from my home. I will order another one soon.
October 16, 2023
Reply from CeX/WeBuy - España
Hi Paula!
Thank you very much for contacting us
For CeX the satisfaction of our customers is very important to us, that's why when this kind of incidents happen we do our best to solve them as soon as possible.
I have investigated and I have noticed that you have already communicated through our support form where one of our agents is already following up on this situation.
If you have any questions or concerns, please do not hesitate to contact us through the network.
I send you my best regards
Mary
Funciona perfectamente en Windows 11
September 9, 2023
The product is perfect
September 18, 2023
Vale la pena
August 31, 2023
Ok good iPad funciona perfectamente
August 29, 2023
I have been working with them about 15…
I have been working with them about 15 years ago,every thing is at perfection
Love to buy and sell in Cex españa
Every company like cex (though no one like cex) always follwing the prices making
From cex
September 10, 2023
ATENCION RECIBIDA....
August 27, 2023
Excellent service
Excellent service. I opted for click and collect for a PS3 game, and the same day they contacted me to say it wasn’t possible but they would deliver it at no extra cost. The game arrived well packaged and in pristine condition. Extremely happy with my purchase.
September 7, 2023
He comprado el final fantasy crisis…
He comprado el final fantasy crisis core reunion para ps4 y me han entregado el crisis core para la psp
September 3, 2023
Reply from CeX/WeBuy - España
¡Hola Adrian!
Muchas gracias por tu preferencia
En CeX siempre nos esforzamos para que los artículos que son enviados a nuestros clientes funcionen correctamente y estén en óptimas condiciones, esto porque deseamos que recibas lo mejor de nuestros productos.
Lamento mucho que el artículo que te han llegado no fuera el que esperabas.
En este caso para darte un mejor seguimiento y brindarte solución lo antes posible, veo que ya nos has contactado por medio de nuestro soporte, donde ya he actualizado la cadena.
Un saludo
Mary
Enviado un color distinto al publicado…
Enviado un color distinto al publicado en su página web
August 6, 2023
Reply from CeX/WeBuy - España
Hola Luis.
Gracias por preferir CeX.
Lamento mucho saber que se ha enviado un color equivocado para el artículo solicitado en nuestro portal web, es por ello que debemos indicar que hacemos lo posible para que los clientes reciban las piezas correctas, pero comprendemos que puede haber errores por parte de las tiendas que hacen el envío.
Se ha enviado un mensaje al correo vinculado a tu cuenta de webuy.com para poder dar el seguimiento adecuado a tu caso y poder atender la incidencia con una solución lo antes posible, por lo que te recomendamos revisar tu bandeja de entrada y sección “spam”.
Estaremos al pendiente de tu respuesta en el mensaje enviado por correo.
Saludos.
César.
Satisfactory customer service
Satisfactory customer service. Quick delivery. Accurate description.
July 13, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.