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eSafetyFirst Canada Reviews 335

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TrustScore 4 out of 5

4.2

Occupational Safety and Health
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people found the online platform simple to use and appreciated the ability to complete courses at their own pace. The courses are often described as thorough, easy to navigate, and well-designed, with practical and informative content that is easy to understand. However, some people encountered technical glitches with the website, such as redirects to "oops, not found" pages or issues with overlaid information. A few customers also noted inconsistencies in course content, including grammatical errors, misspellings, and audio that didn't always match the slides, making it difficult to follow.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the ease of understanding and... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise the website's ease of use,... See more

Product

Clients share ambiguous opinions on the product. Some customers found the content good and relevant,... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the staff for being experienced, clear... See more

Quality

Users describe ambiguous interactions with quality. Some customers found the courses thorough and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There were a few errors in the slides. Some were minor spelling errors, but others were issues where the 'button' to view additional information that should have presented over the top of the slide in... See more

Rated 4 out of 5 stars

course was set at a good pace - the narration differed from the text on some of the slides but nothing different in the message. there were also a a few spelling mistakes on the slide about medical e... See more

Rated 4 out of 5 stars

After completing a module or quiz, the site would often redirect to an "oops, not found" page. It was annoying because it meant that I'd have to go back and find the course and find where I left off.

Rated 5 out of 5 stars

I needed to complete this training ASAP for work. The online platform made it simple to complete. The presentations, you can read at your own pace or use the narration, I found a valuable tool if I ne... See more

Company details

  1. Occupational Safety and Health
  2. Association or Organization
  3. Educational Institution

Written by the company

eSafetyFirst Canada has developed and deployed online training and assessment modules to meet and exceed safety standards for workers and employers.

Contact info

4.2

Great

TrustScore 4 out of 5

335 reviews

5-star
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1-star

Replied to 40% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Taking my course training through…

Taking my course training through esafetyfirst was extremely simple. The material was presented in a clear, easy to follow manner. You are not rushed or in a position that is uncomfortable. I love that I could just sit back and do the course on my tablet in the comfort of my own home and at my own leisure!

November 7, 2024
Unprompted review
Rated 4 out of 5 stars

The course was clear

The course was clear, relevant, and respected my time. Some of the modules contained minor grammar errors but only one module contained a major error; a slide said that the safety protocol for tipping would depend on what type of tipping occurs, but then it described just one protocol, without offering alternatives for different types of tipping.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you, the course was exactly what I needed, no hassle and no need to go booking appointments or traveling to a location, did it all from my computer.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Over the years this is the most understandable version

I found it very easy to understand compared to what it was before. Easy access and i like how a person can pause to take more time to read through the course to understand it better. I have done WHIMS since it was introduced into the work place and had a very good experience with this course that i have just completed.

October 27, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars for wasting our…

If I could give 0 stars for wasting our time I would.

The first day we attempting to have 8 people participate in the course their server crashed… resulted in wasted time and having to redo the course another day.
The second day we successfully completed one course and attempted to do the second course when their server crashed mid test once again.
Once we were able to do the test the third time - it kicked everyone out and marked all as failed.

Not worth your time or effort - yes they have refunded the amount for one of the courses but that doesn’t make up for the lost time or revenue not to mention us paying our employees to sit around while they sorted out their issues on two different occasions.

September 25, 2024
Unprompted review
eSafetyFirst Canada logo

Reply from eSafetyFirst Canada

Hello Lauren,

You are right about the server issues.
We create over 50 monthly groups and over 5000 individual training sessions, none of which have issues. Unfortunately, your groups were made on a server architecture that could not work with our group training sessions due to the limited simultaneous connections to the database. We understood this in your second group session.

After our phone conversation, our developers identified the SQL technical problem and addressed the issue, but we obviously can't turn back time to make things better.

As promised, we refunded the transaction and marked the program as completed.
This is not the kind of service we want to deliver, either.

The 1-star feedback is deserved in this case, and we will do our best to prevent situations like this from arising in the future.

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