I got called for evaluation same day within two hours although it was weekend . The therapist was great to provide approval letter immediately. However i have 2 comments to highlight: 1- the site s... See more
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Review summary
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What people talk about most
Reviews shaping this summary
ESA Pet provided excellent support, and I especially appreciated the guidance of Lori Henry, LCSW. She was wonderful to talk to—she made me feel safe, heard, and understood. I didn’t struggle to open... See more
Great experience. The process was very simple and when I didn't respond via email to set up a phone meeting with the therapist, they reached out via text to set up the meeting. My therapist letter was... See more
I give ESApet a Thumbs up! I was able to reach out by phone to their call center. The therapist I was assigned was thorough and made me feel at ease answering personal questions. I did recieve access... See more
Company replied
Company details
Written by the company
At ESAPet, we deeply understand the comfort and support an Emotional Support Animal (ESA) can provide. Our mission is to help you obtain a legally recognized ESA or PSD (Psychiatric Service Dog) letter through a seamless and guided process, starting with a free screening by our licensed, accredited, and experienced therapists. Our therapists are highly trained and skilled in assessing mental health conditions and determining the therapeutic benefits of pets. They have completed rigorous education and possess a thorough understanding of the laws and regulations surrounding ESAs. This includes the criteria for qualifying animals and the rights and responsibilities of ESA owners. As the leading Emotional Support Service, we guarantee that your letter will be 100% compliant with both state and federal laws.
Contact info
United States
- hello@esapet.com
- esapet.com
4.7
Excellent
214 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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Reply from ESAPet
Hi Carlous!
Thank you for your feedback! I’m glad signup was easy. Let us know if you need anything else, we are here to help!
Best,
The ESAPet Team
The ease of esa is amazing
The ease of esa is amazing. I answered my questions and the doctor did the rest for me. They didn’t question my diagnosis .. just made it easier for me to keep my furr babie with me.
August 2, 2025
Unprompted review
Reply from ESAPet
Hi Princess!
Thank you for sharing your experience. Our goal is exactly that: a simple process focused on your needs so you can keep your fur baby at home. We're here to help! 🐾
Best,
The ESAPet Team
My therapist was very thorough & kind
My therapist was very thorough & kind. I’m from Iowa so I have to wait 30 days, to get my ESA letter.
September 5, 2025
Unprompted review
Reply from ESAPet
Hi Suzanne !
We appreciate this feedback about your therapist. About the wait: some states ask for a short provider-patient relationship before documents are issued, and we follow those rules to protect your letter. Let us know if you need anything else, we are here to help!🐾
Best,
The ESAPet Team
Amazing experience
Amazing experience! Lori made me feel comfortable from the start and not ashamed of my diagnosis. My furbaby Bruno and I thank her so much
August 13, 2025
Unprompted review
Cognitive symptoms. My Mental Health Behavior conditions…
My Mental Health Behavior conditions were evaluated by the PSD Therapist. Due to Medical symptoms conditions, age related daily tasks are limited. Bella's Bebé's helps me endure scheduling daily priorities. Preparing meals. Request renew PSD letter on or about 8.31.2026. Thank you very much. Have a pleasant day folks🐾
September 9, 2025
Unprompted review
Would not recommend
I requested a letter and I got an appointment within the day. Once the letter came, I gave it to my landlord. They did not accept it and questioned the validity of this service. Because they questioned the validity of ESAPet, they sent an additional form. In their rejection of the letter, they cited the spelling errors on the letter, the company branding on the letter, and they were unable to connect with the psychologist when reaching out.
I followed up with the psychologist to fix the letter’s mistakes. She did not fix all of the errors, and left the company heading on the letter. ESAPet requested $79 more in order to fill out the additional form.
To be clear, the building management said that the letter was INVALID. But it says on the website “full refund if your letter doesn’t work.” So I requested a refund. Initially they said no, but then they finally gave me a partial refund (about half).
With all of that being said, when I submitted a letter from my personal therapist, my building management accepted it immediately. They did not request additional forms, because they deemed the letter valid. I would recommend just using your own therapist, don’t use ESAPet.
August 6, 2025
Unprompted review
Reply from ESAPet
Hi Spencer,
Thank you for taking the time to share your experience. We’re truly sorry to hear that you felt disappointed with the process. We want to clarify a couple of points for transparency.
As stated during checkout, if a housing provider requests additional forms, confirmations, or direct communication after the ESA letter has already been issued, there is a separate $59 fee. This covers the therapist’s time to review and complete those additional requirements, and it applies to all clients who need this service.
Your ESA letter itself was valid and not denied. What your landlord requested was additional documentation, which is outside of the standard letter and why that service was offered to you.
That said, we’re sorry this left you feeling unsatisfied and we understand your frustration. We appreciate your feedback as it helps us continue improving the clarity of our process.
Sincerely,
The ESAPet Team
Dr. Jones
Dr. Jones was very easy to talk to and nice. She sent my letter over within minutes.
August 25, 2025
Unprompted review
Recently renewed my ESA pet travel and…
Recently renewed my ESA pet travel and housing letter. The process was so easy
July 14, 2025
Unprompted review
I got called for evaluation same day…
I got called for evaluation same day within two hours although it was weekend . The therapist was great to provide approval letter immediately. However i have 2 comments to highlight:
1- the site says second pet for free and i wasn’t able to add my second pet .
2- i opt the housing and travel and paid accordingly, as per the therapist cats aren’t qualified for travel and this option should have not been offered and charged .
But overall , easy and smooth process .
August 15, 2025
Unprompted review
Reply from ESAPet
Thank you for your review! We’re so glad to hear the process was smooth and that your therapist was able to assist you so quickly.
To clarify a couple of points:
The Psychiatric Service Dog (PSD) Letter is specifically for dogs only, which is why cats are not eligible for travel under this option. We do try to make that clear throughout the site, but we’ll review this again to avoid any confusion in the future.
Regarding your second pet, you can absolutely have this included at no extra cost. All that’s needed is to let your therapist know during the evaluation. If you missed that step, please reach out to us directly with your pet’s name, breed, and age, and we’ll make sure the therapist updates your letter.
We truly appreciate your feedback—it helps us improve our services for you and other clients. Please don’t hesitate to contact us at support@esapet.com so we can assist you right away.
—The ESAPet Team
An excellent way to get your pet certified!
It was a pleasure speaking with therapist because she seemed to understand the struggles I deal with and how important having my puppy with me is!
August 6, 2025
Unprompted review
I’m very happy that I got ESA letter…
I’m very happy that I got ESA letter and so I can find apartment sooner thank god!!
August 12, 2025
Unprompted review
I received an exceptionally good therapist
The therapist I was assigned was compassionate, thorough, and punctual. And the ESA letter Ms. Vega prepared was specific and accurate. Couldn't be happier with the whole experience!
June 6, 2025
Unprompted review
Wonderful Experience
The therapist was very kind and thorough! She really cared about getting to know me and my history and the positive impact that my cats have on my life. She was very quick getting me the letter after my diagnosis and even recommended after care based upon what we talked about and my history. It was a great experience.
August 7, 2025
Unprompted review
Very user friendly!
We needed to be ESA certified for our dog to live in our condo. Using ESA was easy, convenient and not stressful to figure out. I would highly recommend this company! Thank you
July 25, 2025
Unprompted review
Fast and Professional
ESA Pet operates a little differently than the company I’ve used before and I have to say my experience here was much much better. They were on it! The therapist contacted me very quickly and was kind and professional. I will definitely use ESA Pet from now on. Thank you very much!
August 1, 2025
Unprompted review
Smooth Process
The process was simple and quick. I was able to get an ESA letter for my cat without any issues. I spoke with a therapist the same day, and not long after our conversation, I received the letter. Everything went smoothly, and I would definitely recommend this service.
May 31, 2025
Unprompted review
Reply from ESAPet
Thank you so much for your kind words! We're thrilled to hear that the process was smooth and that you were able to connect with a therapist and receive your ESA letter the same day.
If you ever need anything in the future, we're just a message away. Thanks again for the recommendation! 🐾💙
Best,
ESAPet Team
This was a very simple process
This was a very simple process and I was able to get both of my cats an ESA letter. The first therapist was not able to keep our phone appointment but they set me up with another therapist right away, the same day. After our conversation it was just a short time later I received the letter. I would recommend.
July 8, 2025
Unprompted review
Reply from ESAPet
Thank you for sharing your experience! Our goal is always to provide smooth and timely support for you and your pets. We appreciate your recommendation and are here if you need anything in the future! 🐾💙
Excellent experience
Everything went smoothly and was comfortable. Heard from the licensed therapist quickly and was able to complete the call the next day. I received a text within a few hours telling me my letter was available online in PDF form. Very easy to navigate the website.
July 27, 2025
Unprompted review
Reply from ESAPet
Thank you for sharing your experience! We’re glad to hear the process was simple and that we could quickly connect you with another therapist when the first appointment didn’t work out.
Our goal is always to make things as smooth and stress-free as possible, for both you and your pets. We appreciate your recommendation and are here if you need anything in the future! 🐾💙
Best,
ESAPet Team
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