ESCAPE LIVE Reviews 449

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

We bought this escape room (online) event after finishing all of the ones we enjoyed and searching for others. We bought the ‘Sherlock Debut’ order. It was shockingly bad. To be fair, i... See more

Rated 4 out of 5 stars

Was a good multi room experience but some of the props where a bit worn and battered. Over all it was good especially for first timers as there was no prior knowledge needed just a case of trying ever... See more

Rated 5 out of 5 stars

We organised an escape room with Escape Team Events as a team celebration. Obviously things are tricky during lockdown and we were trying to find a way to get everyone together and this worked fanta... See more

Rated 5 out of 5 stars

I had an amazing time doing this with other colleagues and it really helped to get out of our work zone and put on our thinking hats to work together. It was super fun yet challenging. It shows... See more

Company details

  1. Event Venue
  2. Event Management Company
  3. Event Planner

Written by the company

An Escape Room company with venues in Birmingham, Coventry, Essex, Stratford-Upon-Avon, and Liverpool. Want something different to do with your friends or family? Escape Live is a fantastic way of creating some lasting memories and getting the adrenaline pumping. You will have just 60 minutes to work together to crack a baffling selection of codes, puzzles and brainteasers.


Contact info

3.8

Great

TrustScore 4 out of 5

449 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Really wouldn't bother

Really wouldn't bother. The actors looked the part but it was all very rushed, we were pushed into rooms before the actors had chance to get ready. The scariest part was when the barman asked for £13 for 2 cans of beer. Had high hopes from what I had heard last year but if you are looking for a scare experience this probably isn't it

October 31, 2024
Unprompted review
ESCAPE LIVE logo

Reply from ESCAPE LIVE

Hello, Thank you for reaching out to share your feedback. We're sorry to hear about your experience, and we want to clarify that this Trustpilot page represents Escape Live, which specialises in escape room experiences, not Escape Alive or Caldicot Castle as your review suggests, nor do we have any associations with these organisations. We apologise for the confusion and recommend reaching out directly to the company in question for further assistance.
While we are not the business you mentioned, we would like to extend a free escape experience to you! Please contact us at info@escapelive.co.uk and we'd be happy to help!
Kind regards,
The Escape Live Team

Rated 5 out of 5 stars

love escape live

love this place! Really good for fun things to do when its raining as the escape rooms are indoors. I saw some reviews mentioning ESCAPE ALIVE - please realize escape live and escape alive are totally different companies lol

October 31, 2024
Unprompted review
Rated 1 out of 5 stars

** DO NOT BOOK WITH THIS COMPANY**

What a terrible experience. I made a booking over the phone for both rooms for two parties of children, I tried to cancel it within 30 hours and was told that it was 100% cancellation charge. When I made the booking the representative never advised me of such terms and just repeated that they send their t&c’s with the booking on email. I have since seen that no children are allowed unless accompanied by an adult, which again was never advised to me. Hartford the manager has even stated that my reason for cancelling is not true. Our accommodation next to the river Avon had to be evacuated due to flooding and closed until further notice. DO NOT BOOK UNLESS YOU READ THEIR T&C’s FIRST.

September 27, 2024
Unprompted review
Rated 4 out of 5 stars

Basic but fun

Was a good multi room experience but some of the props where a bit worn and battered. Over all it was good especially for first timers as there was no prior knowledge needed just a case of trying everything on the rooms. The staff seemed friendly and helpful. The general building and waiting room was clean and aesthetic pleasing. I was a little disappointed there were no photo opportunities or certificates given for escaping like some room give you.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Had an excellent time

Had an excellent time - team of 5 completed Dr Watson's Office, in Birmingham, which was lots of fun. Dana was brilliant at explaining everything before we went in. Would recommend this Escape Room.

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Escape live Birmingham highly recommended

Highly recommended, great fun with perfect quiz masters.
Took on three rooms and completed all of them. First room was Dr Watsons office and our Quiz Master was Rob, he was awesome and such a good laugh and knew his stuff.
The second room we did was Room 13 and the quiz masters were Amy and Halayna. They added the spooky factor by making us jump. Again great quiz masters.
The third and final game we did was Jack the Ripper and our quiz Master was Nicola. Safe to sat she added lots of entertainment, scares and I got wet threw!!! I recommended all three rooms, great detail, gets you thinking, great fun and this is mainly down to your quiz masters. Great team work. We will be back.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Escape Live Birmingham!

Escape Live Birmingham!

5 of us took on the challenge of Dr Watson’s Office, Room 13 and Jack The Ripper

Absolutely fantastic time.
Rob’s introduction was brilliant and made the rules and health and safety fun.
Rob was also the games master for Dr Watson’s Office
Nicola was our games master for Jack The Ripper, absolutely brilliant
Amy and Halayna was the games masters for Room 13, brilliant made the room more in eventful and fun
We are heading back to today for a Peaky Blinders games room 100% recommended
You will not be disappointed

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Escape room experience

Had a good experience with the game master Dan who made us feel very comfortable and excited for the room. The room didnt function very well which took a bit of the excitement out of it but nevertheless Dan made the experience very enjoyable over all.

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Escape Live in Birmingham, Excellent

Our visit to Escape Live in Birmingham was excellent.
Tania was our guide and her excellent sense of humour and polite and friendly demeanour really enhanced our visit.
We undertook the Dr Watson challenge and found it really well thought out, challenging, and great fun.

January 13, 2024
Unprompted review
Rated 1 out of 5 stars

Poor service all round

Event booked for Liverpool via general sales line, turned up to be told they couldn’t fulfil the booking due to staff shortages. “Not our fault though, Sales’ fault”. Left us waiting for 30 mins then a junior member of staff given the job to turn us away. Left to us to then contact sales to organise the refund! Complete shoddy service all round.

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Room 13

Our game master, Naz was exceptional. She explained the game well and gave a good backstory for Room 13. Really enjoyed the experience and would definitely visit again 100%.

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience with Escape Live

Escape Live recently hosted our year end celebration and they are fantastic!
- they fielded multiple calls both online and over the phone to answer all my questions and help customize the experience for our team (despite the fact that we were in opposite time zones across the world).
- they fully hosted the event, so once the activity started our players had a guide, an amazing interactive experience, and I didn't have to stress about making sure everyone was having a good time.
- We came to them with a limited budget, an evolving number of guests, and almost no time until the event and they worked with us to find a solution for everything. I'd highly recommend talking to Escape Live if you don't see an exact fit on their website because they have the solution and are able to adjust to your needs.
- Our guest are still talking about the experience; it's not just another corporate event.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Room 13 in Birmingham

Completed room 13 in Birmingham and really enjoyed it.
Alex.S aka “Geoff” was terrifyingly great and Dan was great too.
We needed a couple clues but on the whole we managed to figure things out.

October 28, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!

Played "Sherlock: The Grand Debut". It was so exciting! An absolutely amazing experience! So much fun. Mr Murphy and Miss Molly were just marvellous! Thank you so much, guys, for such a great time!

December 29, 2022
Unprompted review
Rated 5 out of 5 stars

Nice Sherlock Holmes Quest

A really nice quest. I like Sherlock Holmes stories, and this is a good one. We played in a team and that was fun, and we tried to work tohether, thats make us more connected. Maybe some of tasks makes us stuck because they were more language specific, but we had a fun.

December 29, 2022
Unprompted review
Rated 5 out of 5 stars

Groundskeeper Bill is marvelous!

Groundskeeper Bill is marvelous!
We played Sherlock: The Grand Debut on corporate party and it was a great opportunity to talk and solve the riddle together. And our team got the best time. What could I wish more?

December 29, 2022
Unprompted review
Rated 5 out of 5 stars

Very well hosted

Very well hosted. Great fun - fantastic humour and enthusiasm show by all the cast members. Would participate again. Thanks guys.

December 30, 2022
Unprompted review

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