Escapelounges Reviews 52

We booked the lounge then over 30 days later they were fully booked that date. We had booked 120 days plus in advance.

Our son suffers from severe autism so we use lounges to help him and out family.

We don’t want special treatment but why let us book if the lounge isn’t available.

Now we’ve made a compliant and no response. Nothing. No communication.

⸻

⭐ 1 star

My confirmed booking at the 1903 Lounge at Manchester Airport was cancelled due to overbooking, which is entirely within the company’s control and completely unacceptable. Customers should not be penalised for poor capacity management.

Although a refund was issued, the only “compensation” offered was a 20% discount valid for 12 months, which is effectively meaningless to me as I will not be travelling again within that period. Offering a time-limited discount after cancelling a confirmed booking due to your own error is not reasonable or proportionate.

Cancelling a confirmed service in this way demonstrates a clear lack of reasonable care and skill and caused unnecessary stress and disappointment immediately prior to travel. The response from customer services has been inflexible and dismissive, showing little regard for the inconvenience caused.

I would strongly advise others to think twice before booking, as even confirmed reservations clearly cannot be relied upon.

Its 6:30am and its like a disco in the Escape Lounge at Edinburgh airport. You ask the lovely staff to turn it down or off and they say they can't. Why would anyone find a disco at 6:30am relaxing. It's just ridiculous.

There were two queues to get in even though we booked in advance. Gone is the fresh bread, instead they have the cheapest of cheap bap rolls. The jam and marmalade is awful too making the supermarket basic range seem like pure luxury. The coffee machine has been out of action for months. Instead guests can enjoy the experience of dipping their teaspoon into a catering-sized tin of Nescafé. The Escape Lounge experience is one I could no longer recommend. Their offer has been value-engineered to the point of extinction. I feel for the staff that work there.

Missed my booking due to the sheer incompetence of Manchester Airport customer services.....failed to reply to emails, texts and social media.....AVOID

Travelling from East Midlands and looking forward to a relaxing time before the flight, only to find the lounge closed from 10.00 am. Absolutely ridiculous

Tried to book in advance to use london Stansted Escape lounge with my Priority Pass. Told lounge is fully booked. Yet when trying to book the lounge direct, it allows booking at £41 each! What a scam!

They say the Lounge has been closed, but a temporary one is next to gate 37, this is untrue, its only for BA passengers and they will say they have no availability

The blurb for the Escape Lounge describes it as somewhere to enjoy a more peaceful environment to start your journey. Perhaps it would be were it an adult only experience. As it is forget it. Screaming toddlers , noisy kids, you may just as well stay in the free waiting area. Food and drink fine, spoilt by the clientele.

We visited the Escape lounge at Bristol airport. Such a disappointment. Reception couldn’t find our reservation and blamed the airport as we had booked through Bristol airport’s site. They charged us a further £110 though they saw the confirmation email, but suggested we subsequently cancelled the booking. The bar had only a rose prosecco when we arrived and it was completely flat. There are only three ‘unisex’ lavatories (the old lounge was much better equipped), including an accessible one. One was out of order so there were queues all the time. When I eventually got there, there was no toilet paper and the waste bin was overflowing. There was quite a limited choice of food and overall this was not a pleasant experience.

Very poor service. Staff are very slow to book you in, IT seems to not work every time I’ve been and all they do is blame how many people there are in the airport. Don’t seem to appreciate all the people are actually customers. Food is poor, room is dirty and always too hot. Drinks are fine and plug sockets work.

Whilst the experience on the day was excellent having been charged twice by mistake once via Dragonpass and once by the lounge one payment was promised to be refunded and indeed appeared to be processed with a credit card slip stating refund agreed handed to me yet no refund being paid - it is now a month since my visit and despite raising it with customer services and providing the evidence a refund has been refused and my emails now ignored

Saw the lounge on the airport website, thought why not.
Looked nice from the web page and noted all their rules regarding dress codes etc.
When we got there it was clear that they care not for enforcing their own dress codes.
The food was basic and the lounge was not as nice as the website made out. Basically just paying for comfier seats and a bit of space.
For the price you pay I wouldn't use it again in a hurry

I'm trying to book two passes on 4th Sept around 12.00 but even though I have both Dragon Pass and Amex Priority pass it isn't allowing me to book as it says you are full !
However if I book directly with you and pay £92 amazingly you have space .Explain why this is fair and what you are going to do to resolve this matter as we have already purchased 10 passes to use this year and it's 3 weeks until our trip

We have Dragon passes through our Barclay Insurance and also Priority Passes through our American Express card. Last year we were able to pre book the lounge at Bristol airport for 3 people without issue. However, this year have we repeatedly tried to pre book the lounge since January, for our holiday in August but have been unable to. We have even spoken to Dragon Pass directly but they could not do anything. There is no guarantee that we will be allowed into the lounge now and judging by the other reviews we will be turned away. However, after contacting the lounge at Bristol Airport, apparently if we want to book directly with them at a cost of £50.00 per person, then low and behold there is tons of availability!
Why would I want to pay to use this service when I already pay a small fortune for my Barclays Travel Pack and my American Express card? What is the point in paying extra to have these perks when you can't use them when you need to? We only go away once a year so this is pretty pointless. Very disappointed and disgusted with both Barclays and Priority Pass!

This is the first lounge that refused my entry with a DragonPass QR pass on the reception that the lounge must be booked in advance. NEVER before, when accessing business lounges through loyalty programs linked to bank accounts, was I asked for anything other than proof of access via card or QR code.

In this lounge, however, our family was put on a waiting list, which meant we were only allowed in about 10 minutes before boarding was announced and had no real opportunity to enjoy the facilities.

I would also like to point out that the lounge itself was not overcrowded - there were clearly visible empty tables - so I honestly did not understand the reason why we were kept waiting for 40 minutes.

Arrived at East Midlands Escape lounge 07/07/25 to be told no availability today yet lots of tables empty not displaying reserved notes on them, my wife asked if there was anything they can do as there was only 2 of us and we only wanted to be there for an hour but was told abruptly no, I will never use this lounge again

Thought I would review given the surprisingly low raiting for this company. Arrived and were greeted immediately and shown to our table in the much improved lounge since it's renovation. Bar service and range of drinks were fine. Not the greatest range of food for breakfast but all was hot and well cooked. Only downside is there is no separate toilet facilities you have to go back out into the main terminal but this is only a very short walk away.

Was at the Escape lounge in Stansted. Waited to get on the waitlist, waited for registration, waited to get assigned a seat. Meanwhile, lots of chairs and tables were empty. This is an airport lounge for God’s sake, not a gourmet restaurant

Overpriced. Whilst it is nice to have somewhere relatively quiet to relax prior to boarding, the price is too high. Yes, there are ‘free’ drinks but there’s only so much one can consume in the time. Mt main gripe is with the laughable buffet option. The choice of cheese was “cheddar” (Red Leicester 🙄). There were almost no salad options and the hot food was 80% vegetarian (nothing against veggies but it pointed toward their preference for cheap food options. The other meat choice was a cheap pie with non descript meat. No cold meats and fish options and nothing really suitable for people like us preferring to eat low carb. Some fruit, a very dry chocolate muffin and an acceptable croissant. We went out the day before and had a restaurant meal and drinks for the same money. There was no competition. Very disappointing