eSIM.net Reviews 2,327

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 487 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting their quick response times and helpfulness in resolving various issues. Many people appreciate the overall service quality and value, often recommending it for international travel due to its reliability and ease of use. However, some people were dissatisfied with the product itself, experiencing issues with eSIM compatibility or functionality, leading to a lack of service. A few customers also mentioned difficulties with the refund process and slow or unhelpful responses from customer service in these specific situations.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and responsiveness... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the fast and intuitive... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick and efficient... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers report that the eSIM products... See more

Refund

Reviewers highlight ambiguous aspects of refund. Many customers report positive experiences, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This esim was really easy to use, we had local calls which we really needed with a different number but WhatsApp etc all worked as normal with my UK number even though my home sim was switched off.... See more

Company replied

Rated 5 out of 5 stars

My wife uses eSim.net every year when she travels to Europe. They have the best priced plans. When she had connection issues while traveling through several countries, customer service promptly helpe... See more

Rated 5 out of 5 stars

First time using an eSIM. Didn’t really know what to expect when buying it. Easy to understand instructions, It pretty much set itself up on my phone with very few questions. I have shared my knowledg... See more

Company replied

Rated 5 out of 5 stars

My experience with eSIM.net always a good one from purchasing to installation gives and easy and smooth path. Also there customer service quick response to any issues you may have from wrong purchase... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Telecommunications Service Provider

About eSIM.net

Written by the company

eSIM.net is the premier UK eSIM store selling travel and UK domestic eSIM plans. We partner with O2, Vodafone and Three to supply their eSIM services. You can order an eSIM online and receive, install and use it instantly.

Our plans are extremely competitive, with an Unlimited Data, Voice and SMS service costing £20 per month. The plans are rolling 30 day, there is no commitment and you can cancel at any time. Unlike other eSIM stores our travel products are "full service". This means that in addition to data, they support voice calls and SMS. In addition they offer 5G service in most countries. Never get caught again not being able to book a restaurant or phone a taxi when you are travelling.

Graphical user interface, text, application, chat or text message

Description automatically generated

eSIMs are here to stay. Apple and other manufacturers will soon release phones that don’t support the old plastic SIM cards. Get a future proof service from eSIM.net.

Buy an O2 eSIM here

Get Support here

Contact us

 

Qr code

Description automatically generated

 


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Replied to 68% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Service is really good

Service is really good. Had an issue with signing up for a month but ended up signing for 3 months. Sent email to team and they said they will refund my money. .

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great affordable service

I purchase eSIMs from eSIM.net every time I or someone from my family travel to Europe. The activation is very simple and works in all countries. Very affordable too!

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

eSIM.net provides excellent support

eSIM.net has provided me a number of services over 4 years or so.

Especially good is eSim’s support service which is 24/7 and very responsive as it just has been to a request I have made, with immediate and positive turn around.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

10/10

Great service. Very fast support, user friendly setup, and overall high quality.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

This company is awesome

This company is awesome! Great prices! I mean unbelievable prices and very clear and concise instructions for Apple and Andriod phones. And wonderful options and answers to questions.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect for travelling

A great service while I was travelling the UK and France, great coverage and quality for money! Brilliant customer service and prompt replies from the support team when needed :)

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Best Connectivity, Best Price, Best Support

I’ve been using Esim.net for quite a while now, and I can honestly say it’s by far the best eSIM company I’ve ever used.

I’ve tried several eSIM providers before, but none of them come even close in terms of connectivity, reliability, and value for money. The signal quality is excellent, speeds are consistently strong, and everything just works smoothly without any hassle. For the price you pay, the quality you get is genuinely impressive.

I’ve been using Esim.net for months in the UK, and I’ve also used it extensively across Europe and Türkiye, all with zero issues. No sudden dropouts, no confusing setups, no hidden problems, just seamless connectivity every time! It’s incredibly reassuring when you’re travelling to know your data will simply work the moment you land.

What really sets Esim.net apart though is their customer support, and especially Steve from the Support Team. Steve is truly exceptional. He replies almost immediately, which is honestly rare these days, especially among eSIM providers. Every time I’ve had a question or needed advice, he’s been friendly, professional, patient, and genuinely helpful.

He doesn’t just “fix issues”, he actively guides you to the best option, explains things clearly, and makes sure you’re getting the best possible setup for your needs. You can tell he actually cares about customers, not just closing tickets. That level of service is rare and very much appreciated.

Thanks to the combination of excellent pricing, top-tier connectivity, and outstanding customer support, Esim.net has become my go-to eSIM provider, and I honestly wouldn’t consider using anyone else now.

If you’re looking for a reliable eSIM with great coverage, fair pricing, and real human support that actually responds and helps, Esim.net is the one. And Steve! Thank you for consistently going above and beyond. You’re a huge credit to the company 🙌🌍

Highly, highly recommended.

January 27, 2026
Unprompted review

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