It's quite complicated to set up an eSIM with any provider. But the fact that you can get chat support on a Sunday morning and help get your SIM card activated makes eSIM4Travel my choice. I used Aira... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I purchased two 5GB eSIMs for myself and my daughter. We had a few hiccups connecting to the local networks at first, but customer service was very helpful and guided us step by step until everything... See more
Company replied
I have been using eSIM4Travel for many years and for a long time. I have tried many providers before, but this company is really the best! Great price-performance ratio. What I have to praise is the g... See more
Company replied
I used eSim4Travel for the first time a couple of weeks ago in Morocco and it worked great. The purchase was straight forward and easy to complete. Followed the steps to install the eSim and was up an... See more
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Company details
Written by the company
eSIM4Travel belongs to FreshQ Inc. in Silicon Valley, CA, United States. eSIM4Travel serves as an online service provider catering to travelers and is supported by telecommunications service providers. We offer competitive services empowered by an efficient network of online service partners
Contact info
1650 DELTA CT HAYWARD, 94544, California, United States
- support@esim4travel.com
- esim4travel.com
4.5
Excellent
182 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Worst esim for traveling ever!!
Worst esim for traveling ever!!! I bought 2 GB and after less than 1 GB it was already not working! Never again
December 23, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your feedback. We have checked our system again and confirmed that the 2GB eSIM data you purchased was fully used during your trip. After all data is used, the service stops automatically. This is not a product or system problem.
All data usage is reported by the local network provider in real time. We do not and cannot stop a plan before the data is fully used. In daily use, background apps, cloud backup, video streaming, or hotspot sharing can use data very quickly, sometimes without being noticed.
We understand your concern about the data usage. However, based on the available records, the data was fully used. The detailed usage information has already been sent to your email for your review.
Wishing you all the best,💓💓
Giny @esim4travel
Great customer support
Decent, affordable and great customer service.
December 21, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your feedback.
We’re glad to hear you had a good experience with both the pricing and our customer service.
At esim4travel, we always aim to strike a balance between affordability and reliable support.
We look forward to assisting you again on your future travels.
Wishing you all the best,💓💓
Giny @esim4travel
Very accommodating and great customer…
Very accommodating and great customer service
December 16, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your feedback. We’re really happy to hear that you had a great experience with our customer support. esim4travel always aims to offer fair pricing along with 24/7 real human assistance, so you never feel stuck when issues come up during your trip.
We look forward to being a reliable travel partner for you again on your future journeys.
Wishing you all the best,💓💓
Giny @esim4travel
Not possible to Install the QR Code..
Not possible to Install the QR Code... cannot contact support. The links in the Email they sent my both dont work. Try to open their Website and you will see it does not work. Just the Sales link from google works.
Update:
Second time in Mauritius i tried again and it worked fine...also i could easily log in to check my remaining GB...they seem to have improved their IT 👍😁 5* from me now
December 11, 2025
Unprompted review
Reply from eSIM4Travel
Hello, thank you for your feedback. We’re very sorry to hear about your experience.
First, we would like to confirm whether you purchased the Mauritius (my.t) eSIM plan. If so, according to our system, your eSIM has already been successfully installed, but it is currently turned off on your device. This is a basic settings issue, and we can guide you step by step to resolve it.
Could you please let us know the email address you used for the purchase? This will allow us to check your order details and verify whether our emails or links were delivered correctly.
We would really like to assist you directly and help resolve this issue as soon as possible. Please contact us through one of the following channels:
Email: support@esim4travel.com
Live Chat (bottom right of our website): https://www.esim4travel.com
Once you reach our support team, we will be happy to assist you further and ensure the issue is properly resolved.
Wishing you all the best,💓💓
Giny @esim4travel
Excellent experience. I definitely recommend it!
I have been using eSIM4Travel for many years and for a long time. I have tried many providers before, but this company is really the best! Great price-performance ratio. What I have to praise is the great support. For example, my card in Sri Lanka was not working properly and eSIM4Travel refunded my money without any problems. Thanks to the quality, reliability and great support, I definitely recommend it to everyone! Martin J.
November 17, 2025
Unprompted review
Reply from eSIM4Travel
Thank you very much for your long-term support and trust in eSIM4Travel, and for sharing such a genuine and heartwarming experience.
We’re truly glad that our service, pricing, and customer support have met your expectations. Being able to assist you promptly and process a refund when you encountered issues in Sri Lanka is exactly what we aim to do for our customers. Your kind words are a great encouragement to our entire team.
Thank you again for your recommendation and continued support. We will keep striving to provide reliable service and responsive customer support for all your future travels.
Wishing you all the best,💓💓
Giny @esim4travel
Decent and cheap eSIM provider
Decent and cheap eSIM provider. They do not offer the fastest connection (often LTE only, sometimes 4G rarely 5G), but prices are significantly lower than competitors. It's fast enough for chatting on WA, VoIP (video)calling, surfing the web, navigating with Google Maps, etc. Most of what you need anyway. Bandwidth heavy users using apps like IG, Youtube, Tiktok might want to look for true 4G/5G providers. Most countries covered, it's my go-to platform for getting an eSIM abroad. Often even cheaper than local offerings in telecom shops. Not perfect 5-star score because of the lower connection speed and choice of network provider (coverage is sometimes less than could be in remote areas).
December 5, 2025
Unprompted review
Reply from eSIM4Travel
Thank you very much for providing such genuine and heartfelt feedback, and for taking the time to share your real usage experience.
We’re glad to hear that you appreciate eSIM4Travel for its pricing, country coverage, and overall everyday usability. We also understand your observations regarding connection speed and network coverage in certain areas. Actual signal quality depends on local carriers and environmental factors, but we are continuously working with more network partners to expand coverage and improve stability.
Thank you again for your support and understanding. We’re honored to be your chosen eSIM platform when traveling abroad.
Wishing you all the best,💓💓
Giny @esim4travel
Ever use this brand of e-sim very cheap…
Ever use this brand of e-sim very cheap and easy to install
Bad experience in Madagascar with orange
Very good help of the hotline
Good Issue
Regards
November 25, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for sharing your feedback.
Network quality can vary depending on the local carrier and signal conditions in different regions, and occasional instability may occur.
We’re glad to hear that our customer support team was able to assist you promptly and provide helpful support.
We will continue working closely with our local network partners to improve service quality, and we truly appreciate your understanding and support.
Wishing you all the best,💓💓
Giny @esim4travel
Always works and reasonable price
Always works and reasonable price, efficient customer service too.
November 28, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your kind feedback!
We’re glad to hear that your eSIM worked smoothly and that you found our prices reasonable. At eSIM4Travel, we always aim to provide reliable global eSIM service with 24/7 real human support, so it’s great to know our team was able to assist you efficiently.
Safe travels, and feel free to reach out anytime!
Wishing you all the best,💓💓
Giny @esim4travel
GB run out too easy, not safe for women
10GB in Vietnam gone in 3 days although i use wifi a lot (how?). also they did not inform you if you run out of GB, so therefore as a women in the middle of the night i had to walk back to my hotel with no connection whatsoever. I did NOT felt safe. I will not use esim4travel again. I need a notification if i run out of GB!!!!
November 27, 2025
Unprompted review
Reply from eSIM4Travel
Hello, we checked and found that your eSIM was activated on November 16, 2025, and the data was valid until November 26, 2025.
While data usage is something we cannot control, we fully understand how upsetting this situation must have been.
We are deeply sorry that you had to walk back to your hotel late at night without any connection. No traveler should ever have to feel unsafe because they suddenly lose access to the internet. Hearing what you went through truly concerns us, and we want you to know that your experience matters to us.
We have already sent you a care message with compensation and support, and we sincerely hope you can reply so we can continue assisting you and make things right.
If there is anything more you need, please know that we are always here for you.
Wishing you all the best,💓💓
Giny @esim4travel
Reply from eSIM4Travel
Thank you so much for your kind words and support!
We’re delighted to hear that you had a smooth and enjoyable experience with eSIM4Travel. We’re committed to providing reliable travel eSIMs and 24/7 real human customer support, and it means a lot to know we were able to help during your journey.
Thank you for choosing us—wishing you smooth and worry-free travels ahead!
Wishing you all the best,💓💓
Giny @esim4travel
best of best service
November 22, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your amazing compliment!
We’re glad to know you had such a positive experience with eSIM4Travel. Providing affordable travel eSIMs with real 24/7 customer support is what we work hard for every day.
Thanks for choosing us, and safe travels wherever you go next!
Wishing you all the best,💓💓
Giny @esim4travel
What a service
What a service! I had to replace the phone where i had already installed the esim but not activated. The support removed it and allow me to buy the same sim for free, solving the issue as i thought i had lost the esims! thanks
November 17, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for sharing your experience!
We’re glad our team at eSIM4Travel could help you recover your eSIM after switching phones. Situations like this can be stressful, so we’re happy our 24/7 real human support could quickly remove the old installation and provide you with a replacement at no extra cost.
We’re always here to make sure your travel eSIM works smoothly thanks for trusting us, and safe travels!
Wishing you all the best,💓💓
Giny @esim4travel
I found eSIM4Travel to be a…
I found eSIM4Travel to be a budget‑friendly solution for staying connected abroad—the sign‑up and installation were straightforward, and when I hit a glitch their support team jumped in quickly and sorted it out. The data coverage was solid in several countries I visited, and I appreciated how the pricing undercut many traditional roaming options. That said, there were some places with weaker signal (mountainous areas, remote spots), so it’s worth double‑checking the local networks too.
October 13, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your warm and thoughtful feedback!
Your encouragement is the greatest motivation for eSIM4Travel to keep improving.
We truly appreciate you choosing our service during your travels. Our real human support team is available 24/7 and always ready to assist you whenever you need help.
We look forward to bringing you a smooth and worry-free connection on your next journey!
Wishing you all the best,💓💓
Giny @esim4travel
Great customer service very speed…
Great customer service very speed answer and overall great prices on a esim , very well recommend
November 7, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your kind words and support!
At esim4travel, we’re dedicated to providing reliable eSIM services at affordable prices, with our real human support team available 24/7 to assist you anytime.
We look forward to connecting with you again on your next journey!
Wishing you all the best,💓💓
Giny @esim4travel
Had an issue and was solved right away .
November 7, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your kind words and support!
At esim4travel, we provide real human customer service with 24/7 instant assistance.We’re dedicated to offering the most reliable and convenient eSIM service at the best price.
We look forward to bringing more ease and joy to your future travels!
Wishing you all the best,💓💓
Giny @esim4travel
Mixed Results
Using the eSim at Budapest Hungary.
First day the speed was ok. Next day it didn't work most of the time or was very slow. I couldn't mange to use even half of my 1G.
Plan perchesd was: 1G for 7 days.
Worked ok for the first day. From the second day internet was unusable.
Used less then 0.5G.
A friend of mine used the eSim in Turkey in November 2025 and had a very good experience.
I'll test this eSim in the future and update.
October 31, 2025
Unprompted review
Reply from eSIM4Travel
We sincerely apologize for the inconvenience caused.
As we’re not sure which plan you purchased, here’s a quick explanation of the two available options:
Daily Pass
This plan provides 1GB of high-speed data per day. After the 1GB is used, the speed will be reduced to 128kbps and will automatically reset to a new 1GB after 24 hours.
This setup helps you avoid using all your data in a single day, and you can freely choose how many days you’d like the plan to last.
Fixed Data Plan
You can choose the total amount of data you need with no speed limits. Once the data is used up, you can easily top up to continue using the service.
If you see this message, please contact us — we’ll be happy to check your order and assist you further.
Email: support@esim4travel.com
Live Chat (bottom right of our website): https://www.esim4travel.com
Thank you for your understanding and support!
Wishing you all the best,💓💓
Giny @esim4travel
Service client au top !
October 28, 2025
Unprompted review
Reply from eSIM4Travel
Merci beaucoup pour vos encouragements ! Nous sommes ravis que vous soyez satisfait(e) du service client humain d’esim4travel. Nous espérons avoir le plaisir de vous accompagner à nouveau lors de votre prochain voyage, en vous offrant une expérience Internet stable et attentionnée.
Wishing you all the best,💓💓
Giny @esim4travel
Gooooooooood
October 29, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your support! esim4travel offers 24/7 live customer service and affordable data plans to make your journey smooth and worry-free. We look forward to being your reliable travel companion again on your next trip
Wishing you all the best,💓💓
Giny @esim4travel
Good overall
It was the first time using an eSIM from them and it worked reasonably well. Sometimes I was getting very bad signal or it was not connecting at all (showing a "!" next to the signal level bars).
I am not sure it is something common in Canada or in the USA, but I never have these network issues with my personal eSIM in Europe.
October 25, 2025
Unprompted review
Reply from eSIM4Travel
We sincerely apologize for the inconvenience caused.
Since eSIM signal quality depends on the coverage of local network providers, some areas may have weaker reception. To address this, esim4travel offers multiple network options — if one network has poor signal, you can manually switch to another for a more stable connection.
If you encounter a similar issue again, please don’t hesitate to contact our 24/7 live customer support team, and we’ll be happy to assist you right away.
Thank you for your valuable feedback and continued support!
Wishing you all the best,💓💓
Giny @esim4travel
Excellent client service
I had excellent support with the consumer service group while installing and activating the eSIM. This was my first time using an eSIM so the help was essential for me. I would certainly go with eSIM4Travel for my next trip.
October 21, 2025
Unprompted review
Reply from eSIM4Travel
Thank you very much for your kind review! We’re glad we could help. eSIM4Travel offers 24-hour live customer support, and we look forward to serving you again on your next trip!
Wishing you all the best,💓💓
Giny @esim4travel
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