It's quite complicated to set up an eSIM with any provider. But the fact that you can get chat support on a Sunday morning and help get your SIM card activated makes eSIM4Travel my choice. I used Aira... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased two 5GB eSIMs for myself and my daughter. We had a few hiccups connecting to the local networks at first, but customer service was very helpful and guided us step by step until everything... See more
Company replied
I have been using eSIM4Travel for many years and for a long time. I have tried many providers before, but this company is really the best! Great price-performance ratio. What I have to praise is the g... See more
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I used eSim4Travel for the first time a couple of weeks ago in Morocco and it worked great. The purchase was straight forward and easy to complete. Followed the steps to install the eSim and was up an... See more
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Company details
Written by the company
eSIM4Travel belongs to FreshQ Inc. in Silicon Valley, CA, United States. eSIM4Travel serves as an online service provider catering to travelers and is supported by telecommunications service providers. We offer competitive services empowered by an efficient network of online service partners
Contact info
1650 DELTA CT HAYWARD, 94544, California, United States
- support@esim4travel.com
- esim4travel.com
4.5
Excellent
182 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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My second year using them...in the…
My second year using them...in the States, France and The UK. Brilliant coverage, plus customer service hooked me up with a coupon for an expired, unactivated esim. Many thanks!
April 17, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your feedback!
We’re really happy to hear that your experience in the States, France, and the UK went smoothly, and we’re glad our customer service could help you out. Your support means a lot to us — we really appreciate your trust!
Wishing you all the best, and we hope to serve you better in the future 💓💓
Giny @esim4travel
Great support
*Update: Support sent me the upgraded eSIMs which work fine and even a coupon, thank you!
Unusable for Bosnia & Herzegovina. So bad that not a single website loads or Google Maps data. Even in Sarajevo.
April 15, 2025
Unprompted review
Reply from eSIM4Travel
Hello, we’re truly sorry to hear about your experience.
We currently offer two different plans for Bosnia & Herzegovina. The one you used has now been completely discontinued to prevent similar issues for other customers. Our other plan supports dual-network connectivity and provides a more stable connection.
May I ask if you’re still in Bosnia & Herzegovina?
If you are, we’d be happy to offer you the updated plan free of charge to ensure proper connectivity.
If you’ve already left the country, we’re more than willing to arrange a refund for you.
You can reach our customer support through the following:
📧 Email: support@esim4travel.com
🌐 Live chat: Please visit https://www.esim4travel.com/ and click the chat icon at the bottom right corner.
We sincerely apologize for the inconvenience caused and look forward to hearing from you soon. We’ll do our best to assist you with the next steps.
Wishing you all the best, and we hope to serve you better in the future 💓💓
Warm regards,
Giny @esim4travel
I am writing this positive rewiev
I am writing this positive rewiev, because of the good customer service, as I could get my money in minutes back after my Simcard did not function in Bosnia because of a technical error.
April 14, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your encouragement and kind words!
We always hope that our customers can reach out to us as soon as possible when encountering any issues.
After all, having no internet connection while abroad can be really frustrating.
That’s why we’re committed to resolving problems quickly—whether it’s processing a refund or providing a new eSIM—
just to make sure your journey goes as smoothly and worry-free as possible.
We truly look forward to the opportunity to assist you again in the future!
Wishing you all the best, and we look forward to serving you again in the future! 💓💓
Giny @esim4travel
Best affordable esim I got so far
Best affordable esim I got so far. Bought 10 gb when we went to Albania. The service is vwry good even in the other regions of the country.
April 11, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your encouragement!
We are very happy to have been able to assist you and look forward to the opportunity to continue helping you in the future.
We hope your travels in other countries will also be smooth and enjoyable!
Once again, thank you!
Wishing you all the best, and we look forward to serving you again in the future! 💓💓
Giny @esim4travel
Experience in the EU 🇪🇺
I was surfing on internet struggling to find a good deal. Luckily I found Esim4Travel… Why I like it? It is very simple to use. Their website is focused genuinely on the service and product they offer and there is nothing confusing. The quality of internet is very good. The esim connected with no problem at all and it did not need to be switched on/off like you need to do it for other esims. Their support team is very quick and gives pretty detailed answers. It seems these guys are building a great service and I really appreciate it!! What a great job really!!
April 8, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for writing such a heartfelt review!
Your feedback truly warms our hearts, and I have already shared your words with the team to inspire everyone.
Every bit of support and recognition means a lot to us, and your encouragement is the driving force behind our continuous efforts to improve our service.
We will keep striving to provide you and every customer with the best possible experience. Thank you for your support!
Wishing you all the best and a pleasant journey. We look forward to serving you again in the future! 💓💓
Giny @esim4travel
The eSIM for Bosnia never worked
The eSIM for Bosnia was really cheap - for a reason, because it did not work. I have set-up eSIMs from other providers many times, so that was not the issue. The eSIM was the problem. Never again from this provider.
April 3, 2025
Unprompted review
Reply from eSIM4Travel
Hello, and thank you for choosing our service.
In Bosnia, we offer two plans: one with a single network provider, and the other with two providers, allowing you to have better coverage. As local signal strength depends on the infrastructure in the area, it can sometimes be affected by the network towers available.
We offer these two options to give you more flexibility and ensure you have a better network experience.
If you encounter any issues with your connection, we recommend reaching out to customer support right away, and we’ll be happy to assist you in resolving the problem.
We genuinely want to help you resolve any connectivity issues. If you’d like, you can contact us via live chat on our website or send us an email, and we’d be more than happy to offer a refund or an exchange for another plan.
Here’s our customer support email: support@esim4travel.com
This is our website, where you can find the live chat option in the bottom right corner: https://www.esim4travel.com/
We truly hope you’ll have a better experience with our service.
Wishing you all the best, and we look forward to hearing from you 💓💓
Giny @esim4travel
works well, great customer service
April 3, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your encouragement to our customer service team!
We are really happy to have been able to assist you and look forward to continuing to help you in the future.
We hope your travels in other countries will also be smooth and enjoyable!
Wishing you all the best, and we look forward to serving you again in the future! 💓💓
Giny @esim4travel
Very understanding and accomodating.
April 2, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your encouragement!
We are very happy to have been able to serve you and look forward to continuing to assist you in the future.
We hope your travels in other countries will be just as smooth and enjoyable!
Wishing you all the best, and we look forward to serving you again in the future! 💓💓
Giny @esim4travel
I went to Mexico
I went to Mexico , i purchased that esim , it never worked. I set it up properly.
March 13, 2025
Unprompted review
Reply from eSIM4Travel
Hello! We sincerely apologize for the inconvenience caused. We greatly value your feedback and hope to assist you in resolving the issue as quickly as possible.
You can provide us with your email address or directly contact our customer support, and we will be happy to process a refund for you.
Once again, we deeply apologize for any inconvenience this has caused and appreciate your understanding and patience.
Here is our customer support email: support@esim4travel.com
This is our website, where you can find the live chat option in the bottom right corner: https://www.esim4travel.com/
We sincerely hope you will have a better experience with our service.
Wishing you all the best, and we look forward to hearing from you 💓💓
Giny @esim4travel
It just works
It just works :) Easy to buy and it just works as I would expect. Fair price.
March 21, 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your encouragement and valuable feedback! We are always committed to providing more affordable solutions for everyone, and we are truly honored to continue serving you.
Wishing you all the best and a wonderful journey! 💓💓
Giny @esim4travel
Hat in China vorbildlich funktioniert
Hat in China vorbildlich funktioniert
March 3, 2025
Unprompted review
Reply from eSIM4Travel
Hallo, vielen Dank für Ihr wertvolles Feedback! Ihre Ermutigung ist die treibende Kraft für unser stetiges Wachstum und Fortschritt. Wenn Sie weitere Fragen haben oder zusätzliche Unterstützung benötigen, lassen Sie es uns bitte wissen. Wir helfen Ihnen gerne weiter. Nochmals vielen Dank für Ihre Unterstützung!
Ich wünsche Ihnen alles Gute und eine angenehme Reise! 💓💓
Giny @esim4travel
One of the Best Guy who assisted me all…
One of the Best Guy who assisted me all the way he can via texts thank you so much.
March 7, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your encouragement! We are delighted to assist you and look forward to continuously providing you with high-quality service in the future. Your satisfaction is our greatest motivation, and we will keep striving to ensure you have the best experience. Once again, we truly appreciate your support and wish you a wonderful experience!
Wishing you all the best! 💓💓
- Giny @esim4travel
Great customer service
The service worked well. I experienced shortly after activation some issues, but the customer service reacted promptly and helped to solve the issue. After that no issues at all, reliable connection.
February 17, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your feedback!
We're so glad our customer service team was able to assist you promptly,
and even happier to hear that everything has been running smoothly since then.
We truly appreciate you giving us the opportunity and your kind words of encouragement.
Your support means a lot to us! If you ever need any help in the future
Wishing you all the best! 💓💓
- Giny @esim4travel
Affordable and Reliable eSIM for Belarus
At first, I was sceptical to use this service, cause last time I used airalo and it was much expencive than this one. Especially for Belarus, price difference was huuuge between this 2 services.I gave it a try, and everything worked well. There was a slight delay in payment approval, but support resolved it quickly. eSIM activation was instant upon arrival at Minsk airport. The only downside was unstable internet while traveling by train, but it worked fine in the city. Overall, 5 stars—especially for the price!
December 26, 2024
Reply from eSIM4Travel
Thank you so much for your thoughtful review!
We really appreciate your honest feedback on what we can improve,
and it’s great to know what made your experience enjoyable.
Your support and encouragement mean a lot to us and motivate us to keep doing our best.
We’re truly happy to have had the chance to serve you, and we look forward to seeing you again next time!
Wishing you all the best! 💓💓
- Giny @esim4travel
Reply from eSIM4Travel
Thank you so much!
We're happy to hear that you had a great experience with our customer service.
We truly appreciate your encouragement, and your support means so much to us!
If you ever need any assistance, we're always here to help!
Wishing you all the best! 💓💓
- Giny @esim4travel
Good data and the customer service is…
Good data and the customer service is very helpful and kind ! They helped to install ma esim with explanations clearly.
I recommend
February 17, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your review!
We really appreciate your kind words and encouragement for our customer service team—it truly means a lot to us! We’ll keep doing our best to provide great service, and we look forward to assisting you again in the future!
Wishing you all the best! 💓💓
– Giny @esim4travel
Network coverage not reliable
I tried to use eSim4travel in multiple countries and unfortunately the services is not reliable. The network connection keeps getting interrupted and is not working for hours which is a problem when travelling and relying on the service. The customer support is very responsive and trying to find solutions quickly, but I would prefer a reliable network coverage. Can’t recommend.
January 30, 2025
Unprompted review
Reply from eSIM4Travel
Hello Ines,
Thank you for your feedback. We sincerely apologize for the network issues you encountered during your trip to South Africa. We understand the importance of a stable connection while traveling and truly regret the inconvenience this has caused you.
Unfortunately, there was an unexpected network disruption in South Africa during your trip, which affected your experience. We have been actively communicating with our partners and are continuously working to optimize our services to provide a more stable and reliable connection.
We sincerely apologize for any inconvenience this may have caused you. If you need any assistance, please feel free to reach out to our customer support team—we are always here to help.
Wishing you all the best! 💓💓
- Giny @esim4travel
Excellent and fast customer service
I received super fast and excellent customer support. The problem was solved within seconds. What an amazong service! Thank you so much!
January 18, 2025
Unprompted review
Reply from eSIM4Travel
Hello Christina Dimopoulou,
Thank you for your kind words and encouragement! We’re delighted to hear that our support team could assist you quickly and efficiently. Your feedback truly means a lot to us and motivates our team to keep delivering even better service.
Wishing you all the best! 💓💓
- Giny @esim4travel
Amazing polite and quick service ❤️
Amazing polite and quick service ❤️
January 17, 2025
Unprompted review
Reply from eSIM4Travel
Hello Erika Klimkaite ,
Thank you for your kind words! We’re so happy to hear that you had a great experience with our support team. Your feedback truly means a lot to us, and we sincerely appreciate it.
Wishing you all the best! 💓💓
- Giny @esim4travel
Worked very well for a trip to Costa…
Worked very well for a trip to Costa Rica, fair price and very responsive support.
Sometimes I needed to disconnect (airplane mode) and reconnect to have data
January 16, 2025
Reply from eSIM4Travel
Thank you for your feedback! We’re so happy to have been able to support your trip. Your feedback means a lot to us, and we’ll keep working hard to provide you with an even better experience for your future travels!
Wishing you all the best, 💓💓
-Giny @esim4travel
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