Terrible. esim QR never worked. No customer service, nothing I could do. Had to just buy another esim elsewhere.
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Do NOT buy anything from this website. Absolute scammers! I bought 2 sims and I didn’t recieve any! I contacted by email and chat for help and I just got sent around in circles with no actual help and... See more
Esim supplied worked for about 3-4 days and then stopped. No customer service to help resolve issue, just blamed phones settings even though nothing had changed. Phone was on the list of suitable ph... See more
Company replied
What a quick & beautiful service. No less than any blessing. Before my travel to US, I am able to purchase an esim and no more hassle to look around for a sim. WhatsApp support is amazing as they st... See more
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Mobile Network Operator
- Phone and Internet Service
Written by the company
eSIMcard.us is an official Distributor of T-mobile eSIM in the United States. That's right! We are fully licensed by T-mobile to activate any plan or services under normal use conditions without any issues. That means, don't worry about anything, just come back to our Help Center if your service is not working or any questions or issues arise whatsoever.
Contact info
Chelsea, 10001, New York, United States
- +18506100017
- order@esimcard.us
- esimcard.us
Breach of guidelines
Refund policy
Your refund policy says that if the sim card is not activated you can apply for a refund. My sim card could not be activated cause my phone is blocked and someone from customer service told me I couldn’t get a refund. I understand is not your fault but the policy may be confusing. The 1 star is because your representative was very unprofessional and rude.
October 25, 2023
Reply from eSIMcard.us
Dear Josue Sorto,
We sincerely apologize for any confusion or inconvenience this may have caused. We understand your frustration and want to clarify your concerns regarding the eSIM activation process.
Our customer service team has reviewed your conversation and confirmed that all messages were polite and clear. Please note that your eSIM is indeed activated once T-Mobile issues a phone number based on the IMEI and EID numbers you provided for activation.
We understand that you're unable to install the eSIM due to phone settings. However, this doesn't mean that your eSIM is not activated or working with your phone. Our customer service team advised unlocking your phone to ensure seamless eSIM installation.
We regret that we are unable to process any refunds after the eSIM has been issued. However, we remain committed to providing you with the best possible service and ensuring your satisfaction.
We sincerely hope that you will reconsider your review, as we believe that there has been no wrongdoing on our part. We are committed to providing excellent customer service and strive to resolve any issues that may arise in a timely and professional manner.
Quick and good service
October 25, 2023
Its ok 5g working
October 26, 2023
Unprompted review
Easy to get.
September 29, 2023
Very responsible
Hi, they are very responsible. I always get an answer on WhatsApp and email. I like this company, they give you they plan that you choose. No scam, no waste time nor money. 5 Star for the team Esimcard.us. Specially the costumer service on WhatsApp is very patient and gentle.
September 18, 2023
Unprompted review
You did great
You did great. However, I need more support from T-Mobile. I cannot access their website to upload cash to the eSim.
September 8, 2023
Awful service
September 10, 2023
What a quick & beautiful service
What a quick & beautiful service. No less than any blessing. Before my travel to US, I am able to purchase an esim and no more hassle to look around for a sim.
WhatsApp support is amazing as they stayed from suggestion till sim activation and this whole process took 3-5mins
September 17, 2023
Unprompted review
I feel ripped off. Not value for money.
I bought an esim that was to provide me unlimited tethering and data. After 10G I was sent a text message from t-mobile I was near my 12G limit. I used their customer services to get the to resolve via their WhatsApp process and they were unhelpful and in the end just gave me a T-Mobile number to call, which I never had any luck speaking to someone. I feel ripped off.
Update in reply to the response. The plan I chose was very clear in its advertising that it was unlimited data and tethering. If there is some small print to wriggle away from that, it doesn't escape my feeling of being ripped off. If there's a misunderstanding, it's because your headlines of what the tarrif offers are misleading. If it was possible to upload the image of the advertised tarrif, I would. And I wasn't on a $40 tarrif. I was on a $60 which you reduced to $81 for 2 months.
August 20, 2023
Reply from eSIMcard.us
Hi there,
I think there might be a misunderstanding. The $40 plan includes:
Unlimited talk and text + Up to 10GB of 5G LTE data.
After you use 10GB of data, your data speeds will be slowed down. However, you will still be able to use the internet for things like email, social media, and web browsing.
If you are referring to hotspot data, then you are correct. The $40 plan includes 10GB of hotspot data. After you use 10GB of hotspot data, your hotspot speeds will be slowed down.
You can find the full description of the $40 plan on our website:
https://esimcard.us/en/plan/1-t-mobile-esim-usa-economy?months=1
We always make sure that our customers know what they are paying for.
Please let me know if you have any other questions.
No customer support when things go wrong
Esim supplied worked for about 3-4 days and then stopped. No customer service to help resolve issue, just blamed phones settings even though nothing had changed. Phone was on the list of suitable phones for this product. This company will provide no support if needed. You are better off buying direct from the service provider.
August 12, 2023
Reply from eSIMcard.us
Hi there,
This shouldn't happen unless you deleted the eSIM. We offer full instructions and support for activating your eSIM for new customers right away. Once your eSIM is activated, you get USA Mobile phone number and become a T-Mobile customer. You can get any time help with your account by calling our direct line at +1-800-937-8997. You can also get help at any T-Mobile store.
Please let me know if you have any other questions.
Subcribe and Go.
Had great coverage and the ease of installation. That was very helpfull.
August 23, 2023
I instaled the eSIM in coupe of minutes…
I instaled the eSIM for my USA mobile number in coupe of minutes all is working perfect. Thank you esimcard.us for your fast services.
August 17, 2023
Unprompted review
The possibility of getting an American…
The possibility of getting an American SIM card before getting to America
August 17, 2023
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