Eskute UK Reviews 

Had a battery problem and it was sorted out incredibly efficiently and quickly resolved the problem. The bike is fantastic now.

I bought the Netuno mountain ebike from this company about 18 months ago. With me being unable to work in the last couple of years. This ebike has truly been a godsend. I'm able to become mobile again and cruise my beloved countryside,at one with nature. Every thing seemed to good to be true. In the past few weeks I've had an issue with my battery and dark clouds decended over me. I contacted Eskute and they responded next day with a really helpful and obliging supports person named Jenny who couldn't do enough to inform and advise me with my plight. This was a week ago and my problem is almost solved. Basically just waiting on delivery. I've had a few dealings with Eskute, phoning for advise and buying quite a few ebike accessories from them and have never had any problems at all with them, hence the 5 stars. Top class company with an excellent support team. I couldn't have wished for a better start to my electric bike journey. Thank you Eskute. 😊 ⭐️⭐️⭐️⭐️⭐️.

Eskute - in particular Jenny - were so informative and helpful. my overall experience was a very pleasant one. there were many emails needed before the problem was resolved. I highly recommend for their electric bikes and their service.

Purchased in January 2023. Battery went dead in July 2023. They replaced it, and once again 6 months later it's not working. It's a real shame that the quality of the product is lacking. Don't buy these bikes, they are awful quality and riddled with problems.

Dear Sir/Madam,

Thank you for your speedy reply. As I have highlighted there is an ongoing history with your battery failing therefore, leaving the bike you supply unusable (not fit for purpose). However, your reply to my email saying’s “may restock it within 2 months.” Your reply is unacceptable no confirmation if the battery is not available in the future. Therefore, as I have said in previous email can you confirm by 29th March 2024 that I will be receiving the correct battery or a partial refund for the purchase of the bike? As the bike cannot be used without the correct battery therefore, unfit for purpose. Just to remind you this has been an ongoing communication with no outcome since October 2023. In closing my email I find this it unacceptable after 5 months no commitment from your organisation to resolve these batteries issue and charging for a replacement battery.

Terrible company. The batteries on the e bikes are rubbish, most don’t even last a year. Just check for yourself on google. The company should be providing better batteries with bike that cost approx £1k.
Cheap Chinese rubbish, AVOID!

This is one of the worst bikes you can buy.

The breaks arrived not working, you can't get parts done quickly as everything is based out of the UK.

It starts to fall apart after only a few months use, screen coming off, hub motor not working, controller making loud noises.

Support is terrible.

They force you into writing a review to get a quicker help.

Was a waste of money, as they wouldn't replace the battery after it stopped charging.

The journey with my e-bike started off smoothly. However, about six months in, the first hiccup occurred: the battery died. This was a significant inconvenience, given that the battery is the heart of an e-bike. Fortunately, the customer service team was prompt in their response, and I was sent a new battery without much hassle. This quick resolution was a relief and seemed to underline the company's commitment to customer satisfaction.

However, another six months passed, and I faced the same issue again. The second battery also failed. This was disheartening and started to raise questions about the durability and reliability of the batteries provided. Yet, amidst this frustration, a ray of hope emerged in the form of Jenny from customer service. Jenny's professionalism, empathy, and efficiency in handling my case were commendable. Thanks to her efforts, I received my third battery in just a year. As of now, everything seems to be working fine, and I am cautiously optimistic about the road ahead.

Despite these positive aspects, I cannot overlook my disappointment with the guarantee policy. Initially, I was under the impression that there was a comprehensive 2-year warranty. It was only when these issues arose that I discovered the nuances within their policy. Specifically, the battery, arguably one of the most crucial components of the e-bike, only carries a one-year warranty. This discrepancy between expectations and reality was a letdown and something potential buyers should be aware of.

In conclusion, my e-bike has been a mixed bag of experiences. It has brought me immense joy and convenience, but not without its share of challenges. The support from customer service, particularly Jenny, has been a significant positive. However, the complications with the battery and the nuances within the warranty policy are areas where there is room for improvement. I remain hopeful that the current battery will last well beyond its predecessors, and I look forward to many more miles of eco-friendly commuting.

I have had excellent customer service from Jenny at Eskute.
She understood the issue with my bicycle immediately.
The responses were prompt, efficient and courteous.
My issue was resolved within two weeks.

Except the customer service, other things are nightmare, serval error comes up.
Battery fail two times, they do send me a replacement, that I appreciate.
And now I suffering the motor issue, try to fix it, but impossible to do it because screw is extremely tight. Ask them to send me the whole rear instant of send me the motor and they refuse it.

I contacted "Support" because my bike was cutting out when the battery still had 3 bars showing. Eskute responded immediately and said the battery would be replaced: the new one arrived within 5 weeks and the problem seems to have been resolved. Satisfied.

Just before last Christmas my battery died. On Christmas Day I was asked if I wanted to send some photos and on Boxing Day I received an email that the new battery was on its way. Now that's good service! thanks Eskute! and especially Jenny 😉

Received my bike with a spare battery. Postage was fast and efficient. Use my bike daily to commute to the city to save parking my car. The quality is good value for money. I would recommend Eskute. Rhys

All my dealings with Eskute have been very good. They always respond to comments and problems and I have always been highly satisfied with them. I recommend them and their products...

Such helpful service. Sorted out our problem really quickly

A really good company to deal with. They kept me informed all the way through of when the items would be received. Customer Service were very helpful and returned any queries by email within 12 hours.
We purchased the bike as a 21st birthday present for our grandson and he is delighted with it.

Great after sales service from Jenny at Eskute. Resolved my problem very promptly.

Had a couple problems got in contact with the support team and they resolved the issues.the team could not be more helpful and I am very happy with their help and support

I bought the bike a year ago exceptional service and after sales staff would definitively recommend this company for their assistance with the fault I had