VOUS ETES DES VOLEURS BANDES D ESCROCS AIR CARAIBE ME SIGNALE QUE LE CHANGEMENT DE PRENOM AURAIT DU ETRE GRATUIT PUISQUE MA DEMANDE A ETE FAITE DANS LES 24 HEURES D AUTANT... See more
Company replied
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I would like to share the good service I've benefited from because good thinks have to be said not only bad. I've made a mistake with the year of my birth when I booked the ticket and I let them know... See more
Company replied
ATTENTION ESKY est une entreprise d’ESCROC ! Mon vol annulé depuis 2 ans Barcelone-maroc et après tant d’appel et de mail à parler avec des incompétents, il me rembourse 195€ mais se garde 55€ d... See more
Company replied
The add on service option is good that is accessible. But somehow the check in luggage price was unexpectedly not included in the promo price. So hopefuly it would be already reflected on the price li... See more
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Company details
Information provided by various external sources
Réservation de billets d’avion et d’hôtels en un seul endroit. Assurance, location de voitures, parkings et aubaines sur des billets d’avion pas chers – Nous vous accompagnons à chaque étape !
Contact info
Poland
- esky.fr
3.1
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Esky
Hello, thank you for appreciating our service. Best regards, eSky.
ATTENTION ESKY ESCROQUERIE…
ATTENTION ESKY est une entreprise d’ESCROC ! Mon vol annulé depuis 2 ans Barcelone-maroc et après tant d’appel et de mail à parler avec des incompétents, il me rembourse 195€ mais se garde 55€ de commission.
Donc des Voleurs : The remaining value of the air ticket consists of the eSky transaction fee, which is collected for the issuance of the air ticket and which is non-refundable.
Also, the refunds are always processed on the initial form of payment.
Déçu ! 2 ans pour me faire voler pas esky
March 17, 2023
Unprompted review
Reply from Esky
Hi, we kindly inform you that the refund for the unused ticket covers the cost of the ticket and airport charges. Regarding your message, yes, just like any other travel agency we have a service fee which is included in the final price of your booking. This fee covers various services, such as support in case of a stolen luggage, delayed or cancelled flight, fulfilling special requests, consultation for your travel itinerary and much more. It is non-refundable. According to the Regulations, other products or services purchased with the ticket may also not be refundable. All of this information is specified in our Terms and Conditions, which you agreed to, during the booking process. If you want to go through our Terms and Conditions again, please contact us using the contact form: https://www.esky.com/about-us/contact and choosing the right category and topic. In your message include your order number. At the same time, we would like to draw your attention to the fact that the content posted on the forum infringes the interests and personal rights of eSky and may violate the good reputation of our brand. We would like to point out that the activities which we undertake as part of our business result directly from the rules set out in the regulations on the provision of services and the regulations on working with intermediaries whose services are presented on our website, as well as from generally applicable law. Best regards, eSky.
Perfect and very informative
March 16, 2023
Unprompted review
Reply from Esky
Hello, thank you for your encouraging opinion, we hope to see you again! Best regards, eSky.
simple and effective to use
March 14, 2023
Unprompted review
Reply from Esky
Good morning, thank you for your kind opinion. We are thrilled that you have decided to travel with eSky. Best regards, eSky.
Good service
March 6, 2023
Unprompted review
Reply from Esky
Hello, thank you for your encouraging opinion, we hope to see you again! Best regards, eSky.
Better communication with quick…
Better communication with quick response.
March 3, 2023
Unprompted review
Reply from Esky
Hello, thank you for your opinion and appreciating our work. We are really grateful. Best regards, eSky.
Could not book my seat and special meal
Did not like that I could not book my seat and special meal
February 21, 2023
Unprompted review
Reply from Esky
Hello, if you need help with your booking, please contact us via the contact form: https://www.esky.com/about-us/contact. By selecting the appropriate category and topic. We will do everything we can to help. Best regards, eSky.
A very user-friendly site
Everything was clear, user-friendly and unconfusing.
The site is great for selecting the right flight for you in all aspects.
The thing that helps a lot is that you also get additional recommendations for flights on dates near your selected date and they may be much cheaper.
February 17, 2023
Unprompted review
Reply from Esky
Hello, your opinion is very important to us, we are glad that our services met your expectations. Best regards, eSky.
Thank you very much
February 17, 2023
Unprompted review
Reply from Esky
Hello, thank you for using our services. Best regards, eSky.
Reply from Esky
Good morning, thank you for your kind opinion. We are thrilled that you have decided to travel with eSky. Best regards, eSky.
Easy booking good price
February 12, 2023
Unprompted review
Reply from Esky
Hello, thank you for your opinion and appreciating our service. We are really grateful. Best regards, eSky.
Would be nice if you included taxes and…
Would be nice if you included taxes and tariffs in the initial pricing.
February 12, 2023
Unprompted review
Reply from Esky
Hello, thank you for your opinion, every suggestion is important to us and we are constantly working on making our services better. Have a great day! Best regards, eSky.
Reply from Esky
Hello, thank you for appreciating our service. Best regards, eSky.
Booked to fly to Barbados but found…
Booked to fly to Barbados but found this app a little more difficult than others.
Too many options to tick and what was a cheap flight can soon become more expensive.
Always shop about
February 10, 2023
Unprompted review
Reply from Esky
Hello, thank you for your opinion, every suggestion is important to us and we are constantly working on making our services better. Have a great day! Best regards, eSky.
Booking was easy
Booking was easy, but it's a shame that it doesn't show the full price right away. Every click adds something.
February 8, 2023
Unprompted review
Reply from Esky
Hello, thank you for using our services. Best regards, eSky.
either a bug or dishonesty
We ordered (order number4492432872) and paid (4772.26€ including insurance) , on Jan 19, 2 roundtrip flight tickets, economy PREMIUM class (Paris-Maun with one stop in Johannesburg) on eSky.fr. Unfortunately, we received on Jan 21st an electronic ticket however ECONOMY.
Consequently, we requested to have the right class (ECONOMY Premium with Air France for Paris-Johannesburg roundtrip flights).
Following our request, we were informed on Jan 27 that , only for the segment Johannesburg-Paris the class is ECONOMY Premium (with no price change).
Despite many mails showing evidence that eSky mails / flight tickets are not consistent (one day only economy, the other day economy premium for one segment), we were informed (Feb 7) that eSKy upholds his position.
In summary, not only the order (economy PREMIUM class)has not been respected but also price (4772.26€) has not been lowered despite lower class.
January 19, 2023
Unprompted review
Reply from Esky
Good morning, thank you for your comments. You made a complaint about this and received a reply. If you have any doubts, please reply to it. Best regards, eSky.
Everything was good arranged and clear
February 8, 2023
Unprompted review
Reply from Esky
Hello, thank you for your encouraging opinion, we hope to see you again! Best regards, eSky.
Quick and efficient.
February 7, 2023
Unprompted review
Reply from Esky
Hello, thank you for appreciating our service. Best regards, eSky.
Péservatio Air France CDG Fort de France.
Apparemment, réservation sans problème.
En attente de confirmation.
February 4, 2023
Unprompted review
Reply from Esky
Hello, our information shows that we sent you a flight ticket. Please check your e-mail and SPAM. Thank you. Best regards, eSky.
too complicated.I'm still not sure…
too complicated.I'm still not sure whether all went right.
I did not get a confirmation nor a ticket? How do I check-in whithout any document? The payment went through on my Credit card, but there is no follow-up??
February 3, 2023
Unprompted review
Reply from Esky
Hello, we are unable to respond to your comment because you entered the wrong booking number. Please write to us using the contact form https://www.esky.com/about-us/contact. In the content, enter the reservation number and the e-mail address to which it was submitted. Best regards, eSky.
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