Fraudulent practices, no delivery, fake refund promises
Total scam. I ordered an e-bike for over CHF 3000. The product was never delivered. The local website (himiwayschweiz.ch / esomoto.ch) completely blocked communication, ignoring emails, not responding to messages in their chatbot, and never answering their listed phone number.
When I reached out to global support, a representative ("Jeana") promised a refund in writing on May 15. Then they stalled, claiming system errors made a card refund impossible, and asked for my bank details for a manual transfer to be handled by their Swiss parent company, Esomoto GmbH. I provided my UBS IBAN on May 27, 2026. They never sent the money.
They have now hidden their operation by renaming the website to bike-z.ch. I have been forced to launch a formal Swiss debt collection procedure (Betreibungsbegehren), and have filed official fraud complaints with the Federal State Secretariat for Economic Affairs (SECO) and Konsumentenschutz. Stay far away from this company and its parent entity Esomoto.