Eson Direct Reviews 

94
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Bad quality and performance. I bought same product from Amazon 6 years ago that worked absolutely brilliant. Now, I bought directly and it disappointed me.

Rated 5 out of 5 stars

I’m Damez the barber and not a Bot, I make my shop orders through ESON app and they are reliable and super efficient. No more wasting entire days visiting wholesalers. Couple clicks and speedy deliver... See more

Rated 5 out of 5 stars

I have ordered hair powders from Eson for a couple of years now and everything has been absolutely amazing. The products are even better than I imagined, the prices are absolutely better than anything... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Clare was extremely helpful in resolving an delivery address issue. Because of her proactive mindset, this was quickly resolved. I will be sure to order further products fr... See more

Company details

  1. Barber Supply Store
  2. Hair Product Store
  3. Wholesaler

Written by the company

Eson Direct is a leading company in the United Kingdom, providing professional salon products tailored for hairdressers and barbers. Our areas of expertise include barber tools, hair care and hair style products, electrical equipment, furniture, and many other categories, offering a comprehensive product range to meet all the needs of hairdressing salon and barber shops. We host leading industry brands such as Gabri Professional, Gummy Professional, Fonex, Kiepe, Dr.Clinic and Morfose, delivering high quality and reliability to our customers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

94 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(94)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great online shopping experience

I had a great shopping experience. I was advised by a family friend that I can purchase products from here that would help with softening my hands and therefore bought their coconut hand cream. It's a life changer! Keep my hands really soft and lasts a very long time too. Not too sticky and dries quickly. I've had several compliments about the smell too! I also purchased some wax for my partner and hair gel- delivery was very quick and navigating the website was very easy for me.

June 12, 2024
Unprompted review
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Reply from Eson Direct

Thank you so much for taking the time to write this lovely comment Gul! We really appreciate it and look forward to hearing from you again soon.

Warm regards,

Rated 5 out of 5 stars

Very professional and lots of different…

Very professional and lots of different variety of high quality products

June 12, 2024
Unprompted review
Eson Direct logo

Reply from Eson Direct

Thank you so much for taking the time to write this lovely comment Ricardo! We really appreciate it and look forward to hearing from you again soon.

Warm regards,

Rated 5 out of 5 stars

Very professional

Very professional , great variety of products highly recommend!

June 10, 2024
Unprompted review
Eson Direct logo

Reply from Eson Direct

Thank you so much for taking the time to write this lovely comment Melisa! We really appreciate it and look forward to hearing from you again soon.

Warm regards,

Rated 5 out of 5 stars

Best place for hair supplies

I usually shop with Eson in store. However, recently I was unable to so I called them and they directed me to their website and I will definitely be sticking to the website. It's so easy to find everything, the design is great especially for people like myself who aren't great navigating computers and tricky websites (I usually give up more times than I complete a purchase.) The prices are comparable to shopping direct with them, I ordered one day and received my order the next. Can't complain about that! There was a slight issue with my order and I dealt with Yusuf who should be teaching courses in how customer service should be. My emails were responded to swiftly and my issue sorted within hours of reporting it. Genuinely can't fault anything about the service, price, speed and range of products. Amazing, amazing, customer service.

May 30, 2024
Unprompted review
Eson Direct logo

Reply from Eson Direct

Thank you so much for taking the time to write this lovely comment Clare! We really appreciate it and look forward to hearing from you again soon.

Warm regards,

Rated 5 out of 5 stars

👍👍👍👍

Best barber supply

June 12, 2024
Unprompted review
Eson Direct logo

Reply from Eson Direct

Thank you so much for taking the time to write this lovely comment Sinan We really appreciate it and look forward to hearing from you again soon.

Warm regards,

Rated 5 out of 5 stars

Quality & customer service

Quality & customer service

June 10, 2024
Eson Direct logo

Reply from Eson Direct

Thank you so much for taking the time to write this lovely comment Barzan! We really appreciate it and look forward to hearing from you again soon.

Warm regards,

Rated 5 out of 5 stars

Good service

Good service

June 10, 2024
Eson Direct logo

Reply from Eson Direct

Thank you so much for taking the time to write this lovely comment Roj KhwaZ! We really appreciate it and look forward to hearing from you again soon.

Warm regards,

Rated 5 out of 5 stars

Thank you so much

Thank you so much, Eson! I will keep reordering and I definitely recommend them as a company. I can't fault the product or the service I've received.

June 4, 2024
Unprompted review
Eson Direct logo

Reply from Eson Direct

Thank you so much for taking the time to write this lovely comment Frederick Cox! We really appreciate it and look forward to hearing from you again soon.

Warm regards,

Rated 2 out of 5 stars

I don't like to bad review small companies. But my product arrived in a bad state,

I don't like to bad review small companies. But my product arrived in a bad state, and broken, and i was told it would have to go througg wahl to varify the fault and other odd things rather than just get a refund, despite the fact I was well within the returns period.....

My clippered has clearly been thrown about during transit, with the clipper guard off, with various dents and cuts to the box it came in as a result. It wouldn't cut on arrival.

This is probably more of a fault of wahl and their poor packaging, that or my sleeve and insert which should have been present was taken out by the seller, or someone else had already returned the product they sold me.

Either way the soloution proposed by the seller wasn't good.

I ended up repairing the product and the tension spring myself.

edit: After seeing their reply I'm actually just going to return the product now so as they are just taking the mick, and so don't have to deal with them in the future. I repaired the product with my own time and effort due to their faulty packaging and they are still somehow blaming it on my hair.

June 4, 2024
Unprompted review
Eson Direct logo

Reply from Eson Direct

Greetings, James Simmonds,

First of all, thank you for your comment, sad though it is.

The product you purchased was a product called Wahl - Special Edition Detailer Bonus Pack. In the video you sent, you were testing it on a bald head. In this case, we obviously cannot comment on how this product works.

If you would like to return the product, you can send a request to sales@esondirect.co.uk by replying to the order email you received.

Thank you again for taking the time to comment.

Edit: A refund was made to the customer. (14 Jun 2024)

Rated 5 out of 5 stars

Best beauty products

My favourite place to buy hand creams.Always comes fast and in secure packaging.Customer service is lovely ,never had a problem.Would definitely recommend!

June 4, 2024
Unprompted review
Eson Direct logo

Reply from Eson Direct

Thank you so much for taking the time to write this lovely comment Bianka! We really appreciate it and look forward to hearing from you again soon.

Warm regards,

Rated 5 out of 5 stars

Very happy with the Gabri product!

I ordered a Gabri hair powder from them and was really pleased. I had initially used the powder recommended by my hairdresser, but it just wasn't doing the trick. So, I decided to buy some more of the powder online from eBay, but when I did I got a very inferior product purporting to be the authentic product, which it clearly wasn’t.

June 6, 2024
Unprompted review
Eson Direct logo

Reply from Eson Direct

Thank you so much for taking the time to write this lovely comment Caner! We really appreciate it and look forward to hearing from you again soon.

Warm regards,

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