Bad quality and performance. I bought same product from Amazon 6 years ago that worked absolutely brilliant. Now, I bought directly and it disappointed me.
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I’m Damez the barber and not a Bot, I make my shop orders through ESON app and they are reliable and super efficient. No more wasting entire days visiting wholesalers. Couple clicks and speedy deliver... See more
I have ordered hair powders from Eson for a couple of years now and everything has been absolutely amazing. The products are even better than I imagined, the prices are absolutely better than anything... See more
Company replied
Brilliant service. Clare was extremely helpful in resolving an delivery address issue. Because of her proactive mindset, this was quickly resolved. I will be sure to order further products fr... See more
Company details
Written by the company
Eson Direct is a leading company in the United Kingdom, providing professional salon products tailored for hairdressers and barbers. Our areas of expertise include barber tools, hair care and hair style products, electrical equipment, furniture, and many other categories, offering a comprehensive product range to meet all the needs of hairdressing salon and barber shops. We host leading industry brands such as Gabri Professional, Gummy Professional, Fonex, Kiepe, Dr.Clinic and Morfose, delivering high quality and reliability to our customers.
Contact info
Plymouth Road, Unit 3G, NE29 7TY, North Shields, United Kingdom
- +441914479589
- sales@esondirect.co.uk
- esondirect.co.uk
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Great online shopping experience
I had a great shopping experience. I was advised by a family friend that I can purchase products from here that would help with softening my hands and therefore bought their coconut hand cream. It's a life changer! Keep my hands really soft and lasts a very long time too. Not too sticky and dries quickly. I've had several compliments about the smell too! I also purchased some wax for my partner and hair gel- delivery was very quick and navigating the website was very easy for me.

Reply from Eson Direct
Very professional and lots of different…
Very professional and lots of different variety of high quality products

Reply from Eson Direct
Very professional
Very professional , great variety of products highly recommend!

Reply from Eson Direct
Best place for hair supplies
I usually shop with Eson in store. However, recently I was unable to so I called them and they directed me to their website and I will definitely be sticking to the website. It's so easy to find everything, the design is great especially for people like myself who aren't great navigating computers and tricky websites (I usually give up more times than I complete a purchase.) The prices are comparable to shopping direct with them, I ordered one day and received my order the next. Can't complain about that! There was a slight issue with my order and I dealt with Yusuf who should be teaching courses in how customer service should be. My emails were responded to swiftly and my issue sorted within hours of reporting it. Genuinely can't fault anything about the service, price, speed and range of products. Amazing, amazing, customer service.

Reply from Eson Direct
Thank you so much
Thank you so much, Eson! I will keep reordering and I definitely recommend them as a company. I can't fault the product or the service I've received.

Reply from Eson Direct
I don't like to bad review small companies. But my product arrived in a bad state,
I don't like to bad review small companies. But my product arrived in a bad state, and broken, and i was told it would have to go througg wahl to varify the fault and other odd things rather than just get a refund, despite the fact I was well within the returns period.....
My clippered has clearly been thrown about during transit, with the clipper guard off, with various dents and cuts to the box it came in as a result. It wouldn't cut on arrival.
This is probably more of a fault of wahl and their poor packaging, that or my sleeve and insert which should have been present was taken out by the seller, or someone else had already returned the product they sold me.
Either way the soloution proposed by the seller wasn't good.
I ended up repairing the product and the tension spring myself.
edit: After seeing their reply I'm actually just going to return the product now so as they are just taking the mick, and so don't have to deal with them in the future. I repaired the product with my own time and effort due to their faulty packaging and they are still somehow blaming it on my hair.

Reply from Eson Direct
Best beauty products
My favourite place to buy hand creams.Always comes fast and in secure packaging.Customer service is lovely ,never had a problem.Would definitely recommend!

Reply from Eson Direct
Very happy with the Gabri product!
I ordered a Gabri hair powder from them and was really pleased. I had initially used the powder recommended by my hairdresser, but it just wasn't doing the trick. So, I decided to buy some more of the powder online from eBay, but when I did I got a very inferior product purporting to be the authentic product, which it clearly wasn’t.

Reply from Eson Direct
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