Firefly Car Rental Reviews 

These are scammers taking money from your credit card unsolicited. Claiming they are blocking a deposit but what they are really doing is charging you for expensive insurance. They mislead you when you sign the documents.

Worst experience ever with a rental firm. I cancelled the booking 1 day before pickup.
- I called them almost 40 times, the haven't replied once.
- they replied to one email with an entirely unclear and confusing message through Google translate and ignored all further emails.
- There is no single phone number they reply on. Absolutely horrendous experience and I highly advise not booking with them.

I wanted to address some ofthereviews that I read regarding Firefly. Before you take these reviews at face value, I noticed a pattern. The vast majority of people that had a poor experience, booked with a booker not Firefly. They even say so in the reviews. What they dont say is that a booker has no affiliation with the rental company itself. They are simply a reservation agent. And not all arehonest. I paid 130 euros for a 5 day rental and that included 80 euros for full insurance coverage. I did have a 300 euro depositwhich was refunded. Perhaps those reviews were a little hasty. My rental was nothing like the experiences described.

I arrived 1.5 hours to Firefly Barcelona airport early, I explained I was very tired and wanted to get away earlier as I was driving 4 hours west. The woman at Firefly said she could upgrade me to a larger car (for double the price) and I could leave immediately. I declined this. I asked if I could take my booked car earlier. She glared at me and just said no. I said I was happy to pay extra, she still said no. So I sat around for another 1.5 hours till 3pm. My Fiat 500 I had booked would also have also be sitting around too, gathering dust, I'm sure they didn't rent it for that hour or so. I went back to the counter and this time the same woman at Firefly tried to get me to buy extra insurance from her to the tune of 435 euros, even though I had already purchased full protection insurance through booking.com. This extra 435 euros would have added 70% onto the rental car price. I told her I didn't need it. She told me I did. She refused to let me hire the car without buying her insurance. She told me the insurance I had already purchased via booking.com online wasn't for full protection (even though I had an email and voucher to prove it was), she told me that that insurance was for in case I had to cancel the booking for some unknown reason. So she made out that the insurance I purchased was different to the full protection insurance she was trying to sell me. BUT then she said that once I bought HER insurance, I could get a full refund for the insurance from booking.com by emailing them (she had their email address ready, and even told me what to write). SO it seems that her insurance was replacing what I already had purchased, so therefore she was showing me how to get a refund from my current insurance, which obviously wasn't extra, but valid full protection insurance. I again said no. She would not hire the car to me without me buying Firefly's insurance. I tell her I would not be taking the car and that I'm cancelling the booking. For the next two days I tried to ring Firefly at Barcelona airport to arrange a refund, as on their T & C it says I can cancel at the counter and be refunded the full amount less 3 days car hire. My hire was for 28 days. I tried to call Firefly 7 times in the next two days, no-one picked up the phone. Finally when I got hold of them they told me I had to cancel the booking through booking.com as that is where I made the booking. By this stage, all I could get for a refund was (ironically) the cost of the insurance :/

DO NOT USE this crooked company! We hired a car from Barcelona in August for two weeks. Firstly, when we picked up the car we had to photograph all the scratches etc to proof at the end what the damages were. When we returned the car, we returned it early, with a full tank and everything was signed off ok. After we get back to England, we see a charge on our credit card, no explanation, nothing. They just decided to take another payment. This is a shady company who will steal your money. AVOID, AVOID, AVOID!

RETURNED CAR WITH FULL PETROL
TAKEN VIDEO BEFORE AND AFTER DROP OFF
NO CHANGES IN THE VIDEO
EXPECT WE ACTUALLY FILLED THE CAR UP TO FULL WHEN WE COLLECTED WE WERE TOLD IT WAS FULL BUT IT WAS NOT !!!!!!!!

TAKEN MONEY FOR NO REASON
NO EMAIL
CAR WAS ALSO DROPPED OFF 3.5 HOURS EARLIER THAN AGREED RENTAL TIME.

AVIOD AVIOD AVIOD

Do NOT use Firefly or Hertz at Malaga airport!
Further to my experience in August, where I was charged €359.04 for excess insurance I specifically said I did not want, they refuse to refund the charge.
The latest from them:

I have reviewed the additional charge on your invoice. Since the enclosed rental agreement shows you accepted the full cover insurance, and you had the benefit of the service during your rental, I am not in a position to refund this charge.
We now consider this case closed
Yours sincerely,
Martin
Firefly Customer Services

Customer service is not what they are interested in, customer fraud is.
How are you able to continue operating as a business Firefly?
I have contacted Hertz as the parent company and heard nothing from them.

Be aware! Firefly will charge you extra insurence coverage (SCDWK) if you don't pay attantion when signing rental agreement at service desk in airport.
Even though you haven't ordered it they put it on the rental agreement and charge you without telling you about it. Seems like standard practice.

My wife picked up the car in Malaga but I did all the bookings, so she thought it was just to sign and go.

We got a nice car, exiting and arriving went quick, thought all was good this time, but returning home we had to contact Autoeurope because we saw that there was a larger amount withdrawn from creditcard.

Firefly prey on trustworthy and naive travellers. Don't use them.

I used Firefly on my vacation in Valencia, but through the broker Rentalcars.com. Although you fill in a complete form at rentalcars.com, where they ask you if you want additional insurances, I did not select any additional insurances. After returning the car I was faced with an amount of 335.13 euro's for a full coverage insurance on the car, which I apparently requested and signed for. In addition they added a 1 liter gas charge, which I have read not so many times about on the internet or here on trust pilot. The gas tank was full, as I filled it up on the airport ground in the middle of the night before returning the car. I was not agreeing and I disputed asking for the signed receipt of this agreement. They send me a falsified document, in which they digitally added my signature. I do not mind paying for things I agree too or caused, but this is outrages and so strange that rentalcars.com facilities a company like this.

Copy of my complaint below… DO NOT USE … COMPLETE SCAMMERS

I would like to raise a complaint against Firefly car rental at Barcelona airport. I hired the car via Do you spain ref number DYS-42529844 and paid the full insurance, the insurance waiver and then a few day before my booking I paid a further 38 euros for your platinum cover. On picking up my car from firefly at Barcelona airport I was told that I had no insurance as my insurance was not with firefly and therefore I would need to pay for full insurance with them.. when I disputed this and told them I had purchased full insurance they became very angry and told me I have no choice and if I want the car I must give them my credit card for them to hold 1000 euros. They also told me that if I wanted to bring the car back full of fuel then they would hold a further 70 euros. They were very aggressive and said “you have two choices, do this or no car”… I reluctantly gave my card details. I then asked if they would check the car for damage as they had a form with pictures of the car but would not fill it in or check it with me. I was told any damage I must photograph it and email it to firefly… I then had to take many photos of every scrape on the car for fear of them charging me for damage not caused by me… on returning the car I filled up with fuel around 1km from the airport, paid cash and was not given a receipt… I took a picture of the fuel guage when I got to firefly for proof and returned the keys… the first thing the lady said was “is the car full” to which I replied yes and asked her to check the fuel guage to which she refused. I told her it was full, that I had a picture and also that she could look at the guage but she said no. I finally got her to check the fuel guage and as I suspected she said “ it not full” I told her it was and she said “no, it’s one line”… I asked her what one line meant and she said “one litre”… I asked her how she could know this and I also strongly disputed that the car was not full but she had no reply. I asked her how much one litre of fuel was and she told me 7 euros. I disputed that the car was not full of fuel and we went to the office… the three ladies behind the counter became very aggressive and basically told me that they would have the fuel checked by someone who would take the car to a petrol station and charge me for any missing fuel.. I asked if I could just pay the 7 euros for the litre and leave but she then denied that she had said this, one lady said it was 10 euros and the other said it was 15 euros… I refused to allow them to be able to charge my credit card for whatever they wanted and asked them to give me a document that said what price they would charge per litre … they refused. The office manager wrote on my contract “we will charge you for missing fuel” and wanted me to sign it… I signed it and wrote “signed under duress and agree to pay when proof is provided of the cost”… she grabbed this from me and refused to give me a copy of it or to return it. I have attached a picture of my policy document, a picture of the office manager writing the document and a picture of the fuel guage as proof of it being full. I believe fully that this is extortion and I assume that they are on a commission based payment system and receive commission for extras. I would like to know why the insurance booked and paid for to you, as well as the extra platinum insurance book and paid to you is not valid and also why your firefly office can charge for fuel which is clearly a full tank. I will not be using your company again and will ensure that I wrote many negative reviews about firefly as their practices are a complete scam. I would like a full and frank explanation as to why your company and firefly are able to trade in this way and hold customers to ransom via their credit card… I would also like to note formally that I will NOT BE PAYING ANY FURTHER CHARGES to firefly and have instructed my credit card company to block any transactions to them in the future as they still hold my credit card details.

They should not have a star.
Bad service in Malaga. Arrogant staff.
Charts small amount they should not have. Do not accept to control the car befor departure. Must send picture to email as prove. No respond.
Not recommendation at all

bookingnr. 616 408 508
Patrick jacques henri Bunel
main driver :patrick Bunel
Malaga airport
from 01 02 2022 til 28 02 2022.
Hi,with reference to booking no. 616 408 508. On 01 02 2022 I had to take a car from 01 02 2002 to 28 02 2022. for the sum of DKK 2316. In Malaga, the company Firefly rejected my reservation and I was forced to accept a new contract. I want to get refunded the 2316 DKK find myself with 2 contracts in advance thank you

Profesionalmente. Servicio de buen nivel

Avoid this FIREFLY!!!
THEY TAKE MONEY 1,5 MONTH AFTHER RETURN!
AFTHER I PAYED 200EUR ON RENTALCARS.COM THEY FORCED ME TO PAY 150EUR ON THE PLACE AND THEY CHARGED 40EUR MORE FROM MY CARD AFTHER 1,5 MONTH AFTHER I RETURNED THE CAR BACK IN BARCELONA AIRPORT AT 26-09-2021 !!!

I got the car very cheap, but in the end it was very expensive! I had to pay airport tax twice, I had to pay a flat tire (135€) They said they will refund it, but they didn't, I had to pay for a minimal crash, while the car was parked. Another car touched my car while trying to park beside me (200€), they said the insurance of the other car will pay it back, but nothing happens, they are not answering to my emails! I had to pay 100€ for out of Spain for 5 days (see their own announcement: 9,08€/day!!

Not happy with firefly taken money out of my account for no reason
On dropping off car everything was good they told I will receive 179euros for taken the full insurance out which cost approx 500 Euro's extra for the month
Now they have taken out of my bank 249.15 Euro's for no reason

We have been using Firefly since moving to Spain and they were great until the last experience. The blonde girl behind the desk was so incredibly rude and aggressive to me. She insisted I needed to show a receipt for the petrol I had put in the car even though it was totally full. Then she inspected the car from top to bottom until she found the tiniest of marks near the bottom that was so small I could barley see it. I was then told I had to pay €201 for the damage! Even worse when the took the money from my deposit the took an extra €67 which I didn’t agree to.
Do yourself a favour DO NOT USE
THIS COMPANY

ALICANTE AIRPORT

The 1st rental car that they gave us had scratches / bumps / and the central locking system was not working- none of this was noted down on the inventory sheet. so we handed the keys back and asked for another car, the 2nd car also had scratches all over it and yet again these were not noted. it was 12am and they were now closed - we had a 2 hour drive so we carried on.

3 days after we handed the car back - firefly have taken money from my credit card without any communication as to why, we are unable to retrieve a statement from them from their website, we are clueless to why this lump sum has been taken from my account, we now have to wait 10 working days for them to get in contact as there is no number to call.

Ryanair state that this money taken was insurance that firefly took from my account 3 days after handing the car back and that it wasn't their responsibity to sort out.

I have now started a charge back with my credit card and cancelled my credit card in fear of them taking more money.

The Payment seems to be for additional car insurance with the car hire company FIRFLY. A cost that Ryanair have since told me was optional but we were not given the option at the time of collection. It was not explained to me that this was an option or that we would be charged additional money. We had already paid RYANAIR the rental car cost and insurance cover on the 21st August 2020 when pre-booking the car. Why would I agree to another additional insurance cost with firefly if I had already bought insurance cover? We questioned the person on the desk at the time of pick up of the car, we asked them to make it clear to us that there was definitely no other charges as we had already paid the hire car cost and insurance - he said no there was no other charges. We were concerned about some of the figures in the right hand corner that was titled estimated charges - as this didn't make sense to us - the man assured us that there was nothing else to pay and he made it out that this was a holding fee on my card NOT AN ADDITIONAL INSURANCE OPTION. He didn't ask us if we wanted additional insurance he disguised it as a holding fee that would be put back onto the card. We were not made aware about any options for additional insurance or that we would be charged it or could opt out of this on the document. IT WAS A PRE-PRINTED FORM! We had already paid for hire car insurance with Ryanair (Which can be seen on my statement and firefly was aware of this) It should also be highlighted that this charge of £332.78 was also not made until after we returned the car and left the country - This equating to 20 days after we picked the car up from Firefly. How can insurance be charged after the event? This is obvious Fraud and deception ! We have since found whilst looking on trustpilot.com that this is a regular occurring scam and that Firefly have conned hundreds of their customers by charging credit cards after the event for insurance they didn't agree to

FIREFLY AT ALICANTE, WILL NEVER BOOK WITH THEM AGAIN, I HAD A PRE-PAYED BOOKING,ON PICK-UP, SIGHED PAPERWORK! NOT UNDERSTANDING SPANISH!! LIKE I'VE DONE WITH OTHER COMPANIES FOR 15YRS!!!WHEN HOME,THEY HAD TAKEN 95euro from my acc;PLEASE DON'T USE'Firefly'they are not HONEST

These people came out very competitive on price when searching for a car rental at Alicante airport. I didn't notice when picking up the car and signing the paperwork that the charges were "estimated charges." I was a bit surprised to get my final invoice a day after returning the car that they had significantly increased the daily rate. I ended up paying 50% more that the original quoted price.
When I received my credit card statement I was amazed to note that the exchange rate given for the purchase of an oven on the 10th of March was 1.157156€ to the pound whereas Firefly on the 20th March were giving an exchange rate of only 1.056604€ to the £. So not only do they stiff you on their quoted price they also stiff you on the credit card exchange rate.
Don't use them unless you too want to be stiffed.