eSpares Österreich  Reviews 1,123

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Unfortunately it has been over three weeks since ordering and paying, but to date nothing has arrived. I have been in touch with customer services, however, apart from receiving a reference number n... See more

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Rated 5 out of 5 stars

Perfect service and delivery. So quick I was surprised! Conveniently packed and products in perfect condition

Rated 5 out of 5 stars

All the process of purchasing was very straightforward. Payment done easily, prompt confirmation of shipment, delivery within the time frame indicated at the time of order. No flows and no complains,... See more

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About eSpares Österreich

Written by the company

eSpares ist ein Online-Shop für hochwertige Originalersatzteile und günstige Alternativen. Unser Ziel ist es eine "Reparieren-Statt-Wegwerfen-Kultur" zu schaffen, indem wir Sie mit dem nötigen Wissen und Selbstbewusstsein ausstatten, damit Sie all Ihre Haushaltsgeräte selbst reparieren können. Damit sparen Sie Geld und schützen gleichzeitig die Umwelt.

eSpares gibt Ihnen das nötige Fachwissen, um Ihre Geräte selbst zu reparieren

Wir haben uns auf den Verkauf von Ersatzteilen für Haushalts- und Gartengeräte spezialisiert und gehören, mit mehr als 2 Millionen Ersatzteilen von über 2000 Herstellern, zu den europäischen Marktführern.

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4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Almost all very well

Almost all very well, except the pricing. But maybe this isn't eErsatzteile fault.
40€ for an 5cm vacuum hose...
But I've known this at the time of my order.

January 15, 2019
Unprompted review
Rated 1 out of 5 stars

The service is horrible

The service is horrible. After having written several times and waiting for proper answers I still was not able to send the package I didn't want back.

December 18, 2018
Unprompted review
Rated 4 out of 5 stars

The first delivery was great and with…

The first delivery was great and with no problem,the second delivery was the wrong make and size.The respond on the return procedure was Great.Have sent the Product per post today the 30.11.2018 at 09h00.

I hope you receive it.

Thank you very much and have a Wonderful Christmas.

November 29, 2018
Unprompted review
Rated 3 out of 5 stars

Ordered parts was on stock and fitted

Ordered parts was on stock and fitted. Selected the Express Delivery to Austria to get the spare parts asap but it was a pain. Had to wait over a week the get the stuff delivered...

October 26, 2018
Unprompted review
Rated 5 out of 5 stars

after a misunderstanding at the…

after a misunderstanding at the beginning, everything with my returning of the purchased item ran smoothly. the returnung was necessary, as I purchased the wrong spare part for my Dyson vacuum cleaner.

October 6, 2018
Unprompted review

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