eSpares España Reviews 3,753

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, noting that items arrive as described and are useful for their intended purpose. The delivery service is frequently highlighted for its speed and punctuality, with many people appreciating the quick arrival of their orders. Reviewers also found the overall service to be good, with easy ordering processes and well-packaged items. However, some customers also noted issues with the delivery experience, including delayed or undelivered items, and packages left at collection points without notification. There were also instances where the received product was incorrect, damaged, or did not fit as expected, leading to dissatisfaction with the order.

What people talk about most

Product

Users describe positive interactions with the product, often finding the spare parts to be as expected,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and prompt... See more

Order

Clients share ambiguous opinions on order experiences, with some reporting easy ordering processes and swift... See more

Quality

Reviewers mention positive feedback about quality, with many customers stating that the parts arrived... See more

Service

Customers consistently note positive experiences with service, often highlighting good service, full stock,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product arrived as expected and as described. I searched quite a few online shops and these guys were the best priced for the quality of product. Plus their website was significantly more user fri... See more

Company replied

Rated 5 out of 5 stars

E-spares España delivered the correct spare part I needed within two workdays.

Rated 5 out of 5 stars

Good service but the carrier Suer is not good the package was battered and damaged

Company replied


Company details

About eSpares España

Written by the company

Nuestro objetivo es ayudar y aconsejar a nuestros clientes para que puedan reparar por ellos mismos sus electrodomésticos. Aportamos todo nuestro conocimiento y confianza para hacer de la reparación, un proceso fácil y sencillo.

En eSpares ofrecemos a nuestros clientes el conocimiento y experiencia para reparar sus electrodomésticos

eSpares es una tienda de repuestos online que cuenta con más de 1 millón de recambios y accesorios para más de 3.000 marcas, somos una empresa líder en el mercado Europeo.

Síguenos en YouTube y aprende cómo cambiar recambios específicos paso a paso. Descubre también consejos útiles en nuestro blog y encuentra millones de artículos de cómo diagnosticar, reparar y mantener tus electrodomésticos con nuestro centro de consejos.



Si no encuentras una solución en nuestro sitio web, no dudes en llamar al número de teléfono o dirección de correo electrónico mostrada a continuación.

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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Rated 5 out of 5 stars

Very quick delivery to Spain. Still quirky on billing address

Have used before but from the UK, this time it was for a part in Spain. Had my part in stock and delivered very quickly, considering the Spanish postal service.

Still quirky when it comes to address's
So I ordered the part in Spain, for delivery to an address in Spain, paying for it on my UK bank card. The only country you can't select for billing address was yup the UK. So i had to select Spain as the billing address and fill it with my UK address.

March 24, 2025
Rated 1 out of 5 stars

The item dont arrival and tell me that…

The item dont arrival and tell me that i have to do a new order and Pay as a new but the money of the first order Will be returm before three weeks.
I pay the courrier but the company Will be the same that dont give me the Item and It's imposible change the courrier tonsend the Item.

March 3, 2025
eSpares España logo

Reply from eSpares España

Estimado José,

lamentamos mucho el retraso.


Nuestra empresa ententa enviar los pedidos de manera rapida y eficaz.
Sin embargo, a veces podemos encontrar problemas.
Le enviamos un correo para solucionar a lo ocurrido.

Saludos cordiales
- Equipo del Servicio al Cliente

Rated 5 out of 5 stars

The product was ok

The product was ok, right in time and quality. Perfect
El producto llegó a tiempo y en perfectas condiciones.

February 12, 2025
eSpares España logo

Reply from eSpares España

Estimado Carlos,

muchas gracias por su revision.

Atentamente,
El Equipo de Atencion al Cliente

Rated 5 out of 5 stars

Buena experiencia

Hello, I received the order requested from the website correctly. Well protected and quickly.
Thank you.

February 5, 2025
eSpares España logo

Reply from eSpares España

Buenos dias,

muchas gracias por su revision. Esperamos verla pronto en nuestro sitio.

Atentamente,

El Equipo de Atencion al Cliente

Rated 5 out of 5 stars

brilliant service

ordered, said monday delivery was monday
part half price of other suppliers
brilliant

February 7, 2025
eSpares España logo

Reply from eSpares España

Hola!
Muchas gracias por su evaluacion.
-Atentamente,
El Equipo de Atencion al Cliente.

Rated 5 out of 5 stars

Always find the spare part I need and…

Always find the spare part I need and living in Spain that's a real plus.Arrived in a few days,a lot quicker than I expected. Excellent service

February 6, 2025
eSpares España logo

Reply from eSpares España

Estimado Andrew,

muchas gracias por su revision positiva.

-Atentamente,

El Equipo de Atencion al Cliente

Rated 4 out of 5 stars

Quick service product fitted but…

Quick service product fitted but postage was more expensive than the item, and we live in spain

January 31, 2025
eSpares España logo

Reply from eSpares España

Hola,

por favor envienos un correo al Equipo de Atencion al Cliente.
Atentamente,

eSpares.es

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