I have not received my parcel. I was at my house with my partner and nobody delivered my parcel.I received an email confirming the parcel had been delivered but nobody came to put the parcel in our... See more
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See what reviewers are saying
The part arrived before the said delivery date, and was fitted with no problems, our cooker is getting old but with eSpares France we have been able to replace various parts with no problems. Well don... See more
Company replied
This electronic store is a gem! I found the exact item I was looking for, and the entire buying process was smooth and hassle-free. Their fast delivery service ensured that I received my order promp... See more
excellent service I ordered several parts and got delivered quickly. once, I mistakenly ordered a part and informed them . they called me back and refunded very quickly without any issue. I st... See more
Company details
About eSpares France
Written by the company
Notre objectif est d’aider à tous les niveaux les adeptes du "réparer soi-même" et leur apporter le courage, la connaissance et la confiance nécessaires pour réparer leurs appareils ménagers en panne et économiser ainsi de l'argent.
Suivez-nous sur notre chaîne Youtube pour des centaines de vidéos qui vous aideront à réparer vos appareils vous-même. Découvrez également de nombreux trucs et astuces sur notre blog ou notre centre de conseils eSpares, où nous vous guidons pas à pas pour réparer vos petits et grands appareils.
Si vous n'arrivez pas à trouver votre pièce sur notre site internet, n'hésitez pas à nous joindre au numéro ou l'adresse mail ci-dessous.
Chez eSpares, nous donnons à nos clients les connaissances et le savoir-faire pour réparer leurs appareils électroménagers
eSpares est un site de vente de pièces détachées en ligne. Nous sommes l'un des leaders Européens avec plus d'un million de pièces et accessoires pour plus de 3000 marques d'appareils. Chaque jour nous aidons des centaines de clients à réparer leurs appareils eux-mêmes. Notre ambition est grande et traverse les frontières, nous avons justement remporté le trophée de l'expansion internationale 2018.Suivez-nous sur notre chaîne Youtube pour des centaines de vidéos qui vous aideront à réparer vos appareils vous-même. Découvrez également de nombreux trucs et astuces sur notre blog ou notre centre de conseils eSpares, où nous vous guidons pas à pas pour réparer vos petits et grands appareils.
Si vous n'arrivez pas à trouver votre pièce sur notre site internet, n'hésitez pas à nous joindre au numéro ou l'adresse mail ci-dessous.
Contact info
Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom
- demandegenerale@espares.fr
- espares.fr
4.4
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent tuto de diagnostic panne…
Excellent tuto de diagnostic panne karcher, pieces conformes pour dépannage reçues en 7 jours!
December 9, 2023
Tous parfait
November 1, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bad surprise with additional tax to be…
Bad surprise with additional tax to be paid for final delivery. I don’t recommend since lack of transparency in the transaction and no response yo my message.
October 14, 2023
Reply from eSpares France
Dear Mr DEZOTHEZ,
We wanted to thank you for taking the time to write this review because every comment like this helps us a lot!
We are very sorry that we had to pay customs taxes, if you send us the photo of the receipt, we will refund this amount to you.
We remain at your disposal in the future for any further requests.
Thanks
Sincerely
Customer service
Ok thanks...
September 4, 2023
I ordered this piece that cost only €18…
I ordered this piece that cost only €18 on the French website (.fr) for delivery in France, when it arrived I had to pay €11 to the post lady as it had been sent from the UK and there was a customs tax to pay - what a con!!! Why even offer things on a french website if the customer is still going to pay an import duty as the part comes from the UK, or at least advise at point of purchase so the customer could then have a choice to purchase & take delivery in the UK.
Only time I’ve had this problem with Espares.fr
Thank you for your reply & offer to pay the customs duty. Unfortunately, I don't have a receipt as the post lady took it with her, because I queried it with her too, so I am unable to supply you a copy. Sorry. It was €11, if you want to credit my eSpares account, that might be a generous compromise?
Many thanks
Paulette
August 29, 2023
Reply from eSpares France
Dear Paulette,
We wanted to thank you for taking the time to write this review because every comment like this helps us a lot!
We are very sorry that we had to pay customs taxes, if you send us the photo of the receipt, we will refund this amount to you.
We remain at your disposal in the future for any further requests.
Thanks
Sincerely
Customer service
object exactly as wanted but a bad surprise with an extra tax on delivery
object exactly as wanted. However a bad surprise with the delivery because we paid an extra 10 Euros for the tax. Apparently this item arrived from England but the website is French!!! So there was no indication of the extra charge for import tax. Bad surprise, otherwise the item was correct.
August 30, 2023
Reply from eSpares France
Dear Mr Fannoy,
We wanted to thank you for taking the time to write this review because every comment like this helps us a lot!
We are very sorry that we had to pay customs taxes, if you send us the photo of the receipt, we will refund this amount to you.
We remain at your disposal in the future for any further requests.
Thanks
Sincerely
Customer service
I thought by buying from espares.fr I…
I thought by buying from espares.fr I would avoid paying duty or taxes. Not so. Paid 16 euros in duty.
July 18, 2023
Reply from eSpares France
Cher Mr. Wynne,
Nous voulions vous remercier d'avoir pris le temps d'écrire cette critique car chaque commentaire comme celui-ci nous aide beaucoup!
Nous sommes vraiment désolés d'avoir dû payer des taxes douanières, si vous nous envoyez la photo du reçu, nous vous rembourserons ce montant.
Nous restons à votre disposition à l'avenir pour toute autre demande.
Merci
Cordialement
Service client
Ordered parts from french web but wasn't informed that this would be coming from the UK , which then incurred custom charges , not exceptable
Better informed where the parts are coming from to save on returns.
Better communication,,, left with tickets as reference and nothing, no telephone no,s or emails , no chances of on line chat either
July 11, 2023
Reply from eSpares France
Dear Mr Roger,
We wanted to thank you for taking the time to write this review because every comment like this helps us so much!
We are very sorry that we had to pay customs tax, if you send us the photo of the receipt, we will refund this amount to you.
We remain at your disposal in the future for any other request.
Thanks
Kind regards
Customer service
Customs Duty
When you order something you are not made aware that you could be liable for customs duty
July 6, 2023
Reply from eSpares France
Dear Mr Mcvey,
We wanted to thank you for taking the time to write this review because every comment like this helps us so much!
We are very sorry that you had to pay customs tax, if you send us the photo of the receipt, we will refund this amount to you.
We remain at your disposal in the future for any other request.
Thanks
Kind regards
Customer service
I had to pay customs duty as the parts…
I had to pay customs duty as the parts came from the UK . I was but aware of that but eSpares responded to my concern immediately . Great service
June 30, 2023
Reply from eSpares France
Dear Mr Murphy,
We wanted to thank you for taking the time to write this review because every comment like this helps us so much!
We are very sorry that we had to pay customs tax, if you send us the photo of the receipt, we will refund this amount to you.
We remain at your disposal in the future for any other request.
Thanks
Customer service
Service impeccable !
June 19, 2023
UK entreprise, frais import
I wished to buy from France but the parts are shipped from UK and I had to pay extra for import duty and fees, I feel misled
June 21, 2023
Reply from eSpares France
Cher Mr Philip,
Nous voulions vous remercier d'avoir pris le temps d'écrire cette critique car chaque commentaire comme celui-ci nous aide beaucoup!
Nous sommes vraiment désolés d'avoir dû payer des taxes douanières, si vous nous envoyez la photo du reçu, nous vous rembourserons ce montant.
Nous restons à votre disposition à l'avenir pour toute autre demande.
thank you
Cordially
service client
This electronic store is a gem
This electronic store is a gem! I found the exact item I was looking for, and the entire buying process was smooth and hassle-free. Their fast delivery service ensured that I received my order promptly, and I'm delighted to say that the product is working perfectly.
May 27, 2023
Unprompted review
Bought item in Europeanen Schengen…
Bought item in Europeanen Schengen zone. Shipped outside Schengen zone so I had to pay more than 30€ extra. Cheaters
Can you Mail me the adress to where I have to send the pictures that I have payed the extra costs
June 22, 2023
Unprompted review
Reply from eSpares France
Dear Mr De Bruyn,
We wanted to thank you for taking the time to write this review because every comment like this helps us so much!
We are very sorry that we had to pay customs tax, if you send us the photo of the receipt, we will refund this amount to you.
We remain at your disposal in the future for any other request.
Cordially
Customer services
One of the things I appreciate most…
One of the things I appreciate most about this electronic parts store is their competitive pricing. I have compared their prices to other suppliers, and they consistently offer the best value for money.
May 25, 2023
Unprompted review
It took over three weeks to receive the…
It took over three weeks to receive the item. At one point I began to suspect that the organization was fraudulent. When I realized it needed to ship from the UK to France, I gave it some leeway. But I had other products (books) also shipped from the UK ordered afterwards that all arrived much faster. Otherwise, I have no complaints. The price for my mixer’s splash guard was reasonable and exactly what I needed.
April 10, 2023
Reply from eSpares France
Dear Mr BERRY,
We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!
We are extremely sorry for the delay caused by the transport services, we are investigating delay cases like yours and we hope to improve this.
We remain at your disposal in the future for any other request
Thank you again!
All the best
Customer service
Impeccable !!!
March 8, 2023
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