eSpares Italia  Reviews 1,736

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, making it easy to find the exact spare parts they need. Many highlight the excellent service, fast delivery, and the high quality of the items received, often noting that parts arrive in perfect condition and fit as expected. However, some customers experienced issues with their orders, including incorrect items, damaged packaging leading to damaged products, or orders that never arrived. A few also mentioned difficulties with tracking shipments and longer-than-promised delivery times, with some finding the delivery cost to certain regions to be expensive.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality of the... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the high quality of the products, noting... See more

Order

Reviewers mention ambiguous feedback about order. Many customers found the ordering process easy, with some... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent service, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Espares was my last attempt to find the part for my old microwave. Not only did they have the exact part but it was so easy to order on the website. Arrived quickly so my microwave lives on. Excellent... See more

Company replied

Rated 5 out of 5 stars

Wide selection of spare parts: I easily found the item I was looking for. On-time delivery. Some difficulty tracking the shipment.

Rated 5 out of 5 stars

Easy to find the part, easy to order, fast delivery. I was looking for another part but was not available, I suggest to review the available parts. Thanks.

Rated 5 out of 5 stars

Always a good selection of parts. Working on reduction of shipments cost will boost reputation.


Company details

About eSpares Italia

Written by the company

Il nostro obiettivo è quello di aiutare tutti coloro che vogliono riparare i propri elettrodomestici dando loro il coraggio, la conoscenza e la fiducia per svolgere la loro riparazione dell'elettrodomestico risparmiando denaro.

eSpares è un rivenditore online per pezzi di ricambio di elettrodomestici.

Siamo uno dei marchi leader di ricambi in Europa con più di 1 milione di parti di ricambio e accessori per più di 3000 marchi.

Troverete anche consigli e suggerimenti sul nostro blog e sul nostro centro consigli, che vi aiuteranno a riparare l'apparecchio da soli. Inoltre, visitate il nostro canale YouTube dove troverete video tutorial per diagnosticare ed aggiustare i vostri elettrodomestici ed elettroattrezzi da giardino. Se non trovate la parte che cercate sul nostro sito, non esitate a chiamarci tramite il numero di telefono o contattarci via email che trovate qui sotto.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 2 out of 5 stars

Item not received

Item not received. I've been refunded, but after my complains of not receiving the goods.

Having paid 6 Euros for the shipping, I would expect them to use a courier and not a non-tracked regular service (which doesn't work).

May 21, 2019
Unprompted review
eSpares Italia  logo

Reply from eSpares Italia

Gentile cliente,
ci scusiamo per l’incoveniente e ci dispiace sapere che la sua esperienza con Eparti sia stata negativa.
Tenga presente che ci possono essere dei disguidi legati alla spedizione che non sempre possiamo controllare direttamente.
Le confermiamo che le è stata avviata una pratica di rimborso totale del suo ordine che verrà accreditata automaticamente sul conto utilizzato per il pagamento.
Speriamo che nonostante questa esperienza, ritornerà ad acquistare sul nostro sito Eparti.
Cordiali saluti,
Eparti Italia

Rated 1 out of 5 stars

Bad i pay for nothing.never come to my…

Bad i pay for nothing.never come to my home

May 21, 2019
Unprompted review
eSpares Italia  logo

Reply from eSpares Italia

Gentile cliente,
ci scusiamo per l’incoveniente e ci dispiace sapere che la sua esperienza con Eparti sia stata negativa.
Tenga presente che ci possono essere dei disguidi legati alla spedizione che non sempre possiamo controllare direttamente.
Le confermiamo che le è stata avviata una pratica di rimborso totale del suo ordine che verrà accreditata automaticamente sul conto utilizzato per il pagamento.
Speriamo che nonostante questa esperienza, ritornerà ad acquistare sul nostro sito Eparti.
Cordiali saluti,
Eparti Italia

Rated 1 out of 5 stars

The package arrived open and damaged

The package arrived open and damaged. I communicated the problem to the assistance. I never got an answer. Very bad service

April 18, 2019
Unprompted review
eSpares Italia  logo

Reply from eSpares Italia

Gentile cliente,
ci scusiamo per l’incoveniente e ci dispiace sapere che la sua esperienza con Eparti sia stata negativa.
Le confermiamo che il suo commento è stato trasferito al nostro servizio clienti che la contatterà il prima possibile.
Speriamo che nonostante questa esperienza, ritornerà ad acquistare sul nostro sito Eparti.
Cordiali saluti,
Eparti Italia

Rated 1 out of 5 stars

Disappointing experience. I ordered a spare part for my cloth…

I ordered a spare part for my cloth drier it did not work and the supplier confirmed that all the other parts in stock did not work either. I was authorized to send the piece back. A courrier was supposed ti pick up the prcel at my address but I am still waiting for it! I have been waiting for 10 days. They are trying to avoid reimbursement! Pls take immediate action and collect the parcel and then I can write a better review.

February 13, 2019
Unprompted review
eSpares Italia  logo

Reply from eSpares Italia

Gentile cliente,
ci scusiamo per l’incoveniente e ci dispiace sapere che la sua esperienza con eParti sia stata negativa.
Le confermiamo che il suo commento è stato trasferito al nostro servizio clienti che la contatterà il prima possibile.
Speriamo che nonostante questa esperienza, ritornerà ad acquistare sul nostro sito eParti.
Cordiali saluti,
eParti Italia

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