While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the service, citing issues with the streaming app and website, which they found to be poorly designed and difficult to navigate. Customers frequently encountered problems with logging in, buffering, and accessing content they had paid for, leading to a frustrating user experience. Reviewers also expressed strong negative opinions regarding the staff and programming, finding the commentary and coverage to be unprofessional and unengaging. The lack of reliable customer service and the inability to record content further contributed to the overall dissatisfaction.

What people talk about most

Service

Reviewers express strong dissatisfaction with the service. Many customers report that the service is... See more

Application

Clients share negative opinions on the app, frequently reporting issues such as memory drain, constant... See more

Website

Reviewers highlight negative aspects of the website, describing it as a catastrophe with poor navigation and... See more

User experience

Customers had negative experiences with user experience. Many reviewers found the app disorganized and messy,... See more

Staff

People report negative experiences with staff. Many reviewers express strong dissatisfaction with various... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ESPN is the absolutely worst sports "channel". Their streaming app is worthless and definitely not worth a single penny of what they charge you. Everything from the programming to the "shows" and the... See more

Rated 1 out of 5 stars

Horrible streaming application, I don’t know where to start. Between the app crashes, login issues, lack of stream quality. I’ve bought paper-view’s only to be unable to access them. I hope that ufc... See more

Rated 1 out of 5 stars

Putting 2 NHL games on the same channel back to back is dumb.. they have infinite overtimes. ESPN has multiple channels and when the first game goes over second game gets put on another channel.. Fo... See more

Rated 1 out of 5 stars

Cheap looking app that is out dated. An awfully app for such a rich company. Channels are difficult to navigate. Looking for a certain game takes time. Thumbing through content requires arrowing back... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

ESPN+ Service Stole my money...won't give it back.

I had ordered ESPN Plus in March of 2024, only to watch the NCAA wrestling championship finals. That's all I ordered it for, then I canceled the service. Here's the problem though, the service actually didn't get canceled. I didn't even notice it until October. That's when I called and tried to cancel it again. The customer service rep assured me that it was canceled but there was no way that they could refund my money for the other months because they didn't have proof I tried to cancel it before. I was advised to see if my credit card company could do something about it. After calling my credit card company I really didn't want to have to go through disputing the charges so I decided I'd call them back to see if we could work something out. I actually had a family emergency, so I didn't call in until December, and guess what........ come to find out it still wasn't canceled! So I tried to cancel this service two times and yet they've kept charging me each month since March of 2024, when that should have been the only month of service. They won't do anything about it, so now I'm having to dispute the charges! Never again, I'll tell you that much.

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

Espn+ plus should leave cartoons for…

Espn+ plus should leave cartoons for Saturday night and not Monday night football. I would rather watch live football than Howard Simpson!!!
If you're going to have to do the stupid cartoon version, at least give viewers the option of watching the live game versus stupid cartoon version!!!!

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

If you want to watch college basketball, prepared to be raped by ESPN, HULU, Disney and all the other creeps any one of them will climb into bed with.

The complete madness, injustice and capitalism bullshit behind getting an ESPN so I can watch my Alma mater during basketball season ….resulting in over $100 in monthly subscription fees. It is highway robbery and clearly explains why a world-wide multimedia conglomerate would have a review ration of LESS THAN ONE STAR.

It a twisted, sick business you people are in to have so many hidden backdoors that a potential customer has to self-navigate through just to watch their favorite team play basketball: is it a monopoly and financial rape all the broadcast are enjoying in bed together as the customer is sifomized over and over again with no refunds, automatic renewals and sign-ups that require you not only purchase the ESPN account you want but now also increase the amount of your other TV network subscriptions or even purchase a new one. Without the joint duplicate or triplicate purchase you cannot watch your Alma Mayer play basketball ever. I went to the school. I paid already for the privilege to cheer my team on, only to be held hostage buy a capitalism scheme of decor that is not worth one’s time and effort to join. So I forgo watching one of the only things I like on TV because the ultimate price for watch 1-2 games per week comes as a price of os $50 per game personal, and I don’t have that kind of money. I paid my way through school at my private Alma matar because I wanted the quality education I knew my school could offer me. Had I know the rest of my life, in my effort to support my school, I would be robbed daily by a bunch of assholes, none of whom probably even to one class at my school.

December 8, 2024
Unprompted review
Rated 1 out of 5 stars

4 hour show for the CFB playoff show

4 hour show for the CFB playoff show, are you kidding me?? March Madness which is the pinnacle of sports shows has a 1 hour show, you have 12 teams. I don’t need to watch 4 hours of blow hard know it alls!! 30 minutes would have been sufficient! Just a thought!!

December 8, 2024
Unprompted review
Rated 1 out of 5 stars

UGA vs Texas SEC…game was ruined by ESPN announcers

I attempted to watch UGA vs Texas SEC game and couldn’t get pass the first quarter! The split screen shared with your announcers was like watching a 19” TV and the constant chattering between grown men about their childhood antics and just plain yammering with nothing to do with the game forced me to watch on ABC for the second time.

Please change up your announcers to actually talk about the game and show us the game & not your goofy guys.

This is my last time to tune in to your channel.

December 7, 2024
Unprompted review
Rated 1 out of 5 stars

ESPN Field Pass is dumb

ESPN Field Pass is dumb. I have to watch the football game differently because of it. And, there are too many people talking. In their world, the only team on the field is the one that has the momentum. It is one of the worst tv experiences I have had watching a football game.

December 6, 2024
Unprompted review
Rated 3 out of 5 stars

Tv screen

What makes espn think I want to see their announcers? I buy a big screen to watch the game, not a half screen!!! Georgia and Texas players are what I want to watch!!! GET RID OF THE SPLIT SCREEN !!!!!!!!

December 7, 2024
Unprompted review
Rated 1 out of 5 stars

Worst play by play ever!!

Worst play by play ever!!! Its halftime for the SEC championship game and I dont think I want to watch the 2nd half. You have 4-6 people on the sidelines with microphones all giving to much fluff and acting like high school cheerleaders. Your split screen has way to much of the focus on these play by play guys and not enough on the actual game. All 4 are horrible and have given me the most unenjoyable college football game I have ever watched.

December 7, 2024
Unprompted review
Rated 2 out of 5 stars

ESPN? NOT...It's sad to see how this family of…

It's sad to see how this family of channels have been eroded over the past 10 years. From covering sports and providing unique coverage, insights and personalities to what we get today. I fully expect in the next few years there will be no people, only analytics and betting. I'd guess one of the easiest jobs now is to be an executive working on espn programming. Come up with three topics that are semi-controversial, release them for the week and then pound every customer with the same topics with a few ex athletes and parade them on every show over and over again. Really sad and I'm guessing the athletes (other than getting paid) feel like zoo animals. The one show I still enjoy is PTI and I find myself agreeing with Mike Wilbon on most topics. For me, I'm tired of the games, tired of having to sit through the same topics over and over, tire of them hiding behind all the senseless analytics, DESPISE all the betting and fantasy coverage and yes more and more commercials. I'd guess there is less than 15 minutes of actual sports coverage/discussion in any given hour of programming. I'm sure there are many in today's generation absolutely love what they get now but for me. the NEW and IMPROVED ESPN 'bank' that runs things now wins...I am dropping ESPN and cable and looking for alternatives.

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

ESPN+ is the WORST

ESPN+ is the worst, I pay for it per month but every other time you go to watch something, they make you sign back in and go thru the process of verifying your subscription, then when you try to watch something, it tells you to subscribe to ESPN+, which I already am, this has happened over and over. If you ever do get to watch something, the quality is terrible, freezes constantly, pixalated, terrible. How can ESPN be considered the leader in sports programming and they are soooo bad

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

ESPN has lousy support and is not worth…

ESPN has lousy support and is not worth the price. I live in Toledo. While watching the Rangers/Flyers NHL game today, about half way through the first period the feed dropped. When I tried to get it on again, it said the game was blacked out in my area. I live in TOLEDO OHIO! Blacked out? NY vs. Philadelphia? I reached out to support an IT told me games get blacked out for various reasons (thanks AI Einstein). And it recommended not using a VPN. Thanks for the worthless AI generated advice ESPN. IS it normal for games to become "blacked out" after a subscriber is watching?

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

I have the same experience watching…

I have the same experience watching Duke vs. Kansas. So much hype. I enjoyed watching these games in past. Not anymore. Too much hype. I turned to watching these games Maui classic which has been around for awhile over the holidays.

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

I used to be able to watch Monday night…

I used to be able to watch Monday night football with my Disney bundle. But now it's not available. I have no desire to even have the Disney bundle with ESPN plus if I can't watch the Monday night football. When did this all change? The worst part is I spent hours on the phone with both Hulu and ESPN and nobody has any idea why or when it changed.

November 25, 2024
Unprompted review
Rated 1 out of 5 stars

Subscribed and no service

Paid my $11.99 and went to stream soccer game. App directed me to subscribe again! WTF! Called customer service and act got a warm body. She said that I had the subscription but did not help me access game. Refunded purchase. DO NOT SUBSCRIBE ESPN+

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

Get up with Greenie was my favorite…

Get up with Greenie was my favorite morning show. As long as Ryan Clark is on I will never watch the show again. What makes a sports mouth piece believe we think he has any intelligence regarding our political views when his mantra is “if it ain’t black it ain’t right”.

November 18, 2024
Unprompted review
Rated 2 out of 5 stars

Espn is branded as the no.1 in sports

Espn is branded as the no.1 in sports. Some of their information is outdated and not accurate. It's hard to trust sports information from an inaccurate sports source. Some of this information hasn't been changed since May and they have been made aware of the inaccuracy, More specifically college football recruiting information is least accurate for what I'm looking for which are BIG12 recruiting boards.

November 13, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look