ESR Reviews 2,558

This is probably the best phone case company I’ve ever bought from.

Their warranty is excellent, and their customer service is outstanding.

The Cyber Clear ESR case for the iPhone 17 Pro Max is very well made and actually protects my phone, unlike some other cases I’ve used.

When my case broke, they replaced it without any issues, and I’m really grateful for that. Highly recommend them.

Thanks, ESR

I had an issue with my new iPad keyboard case and Judy with the customer service team acted quickly to send out a replacement within a few days! ESR really stands behind their products.

Bought an ESR case for my iPod pro 3rd Gen and it fits like a glove.
Small issue on the lid that didn't come with adhesive but I was sent a new case and everything is great. Highly recommend this case.

I recently ordered a Keyboard Case bundle for my son’s new iPad Pro 11", but due to a shipping issue, only the digital pen arrived at first. I was very worried because the €1,500 iPad was unprotected and used by my 8-year-old.
I contacted ESR support and was lucky enough to deal with Fanny. The service was world-class. To make sure the iPad was safe while we waited for the main keyboard case to arrive from a different warehouse, they immediately sent me a separate protective case for free!
Furthermore, instead of a standard refund for the delay, they agreed to send their Paper-Feel Magnetic Screen Protector for my son to help with his schoolwork. It is an amazing product—the fact that it's magnetic and removable is genius.
Everything has now arrived and the quality is top-notch. It is rare to find a company that actually listens to your situation and goes the extra mile to fix it. If you want great tech and a team that actually cares about their customers, look no further than ESR. Thanks again, Fanny!

Amazing company direct and quick to fix issues

THEY SELL GREAT PRODUCTS AND THEIR RETURN AND REPLACEMENT PROCESS IS IMPECCABLE. THE BUILD QUALITY IS AMAZING

I had an issue with my original keyboard case, but ESR’s support team handled everything very professionally. They were responsive, kind, and kept me informed throughout the process.

The replacement arrived safely and works perfectly. I really appreciate how seriously they took the situation and how committed they were to resolving it.

Great customer service and support — thank you, ESR!

I’d like to thank the ESR team for such a great experience and excellent support throughout the whole process. I’m really impressed with how caring and professional the service has been.

GPT-5.2 Thinking

Parfait — je l’intègre de façon claire et sans sous-entendu, pour que ça se comprenne bien : tu dis que c’est pas cher à produire, donc justement ils auraient pu se faire une marge facile dessus.

Voici ta review complète, version anglaise mise à jour :

I bought the wallet with Apple tracking, and overall I’m really happy with it. It’s a simple, effective, and elegant wallet.
That said, I do have one small note: I would have liked a small pocket that can be closed—either with a zipper, or even a simple magnetic closure. Even without that feature, this is currently my main wallet and I use it every single day.

It charges with a specific proprietary cable from the brand, but one thing is certain: I can definitely recommend their customer service. After I lost that cable, I ended up unable to charge the wallet, and as soon as I asked them how I could buy a replacement, they simply told me they would send me another one for free—without me even having to negotiate anything. That was a very pleasant surprise.
And just to be clear: I know a charging cable isn’t expensive to manufacture, which is exactly why many brands would still try to sell it separately and make an easy margin on it—especially since without it, you simply can’t charge the wallet. They could have charged me for the cable itself and/or the shipping, but they didn’t.

Thanks again to their team—I genuinely appreciated seeing a company that understands it’s not necessary to squeeze every last penny out of its customers, especially for small items that make the difference between being able to use the wallet features or not.

The whole purchase experience was flawless. Shipping was quick, and the product arrived in perfect condition. I did run into a functionality issue, but the technical support team immediately offered to replace the equipment. They were incredibly helpful, and I honestly couldn’t recommend them enough.

Although the ordered goods were delayed by quite some time, customer service was extremely helpful and responsive, providing updates throughout and showing an enormous level of empathy.

Up until this point, I'd only ever had "observer" experience of ESR product in the form of another person's iPad using an ESR cover. It looks good, it's lasted well, and still feels good. When I recently bought my own iPad, I naturally thought of ESR also. I'm looking forward to receiving my order. In the meantime I'd like to offer a very favourable comment about the customer service I've received from ESR regarding my order experiencing a slight delay. Their communication and kindness leaves me feeling really grateful for their attention and thankful for their professionalism.

Update 5/2/26. Have received my items which were well packed and safe. Terrific products and I'm extremely pleased with all purchases. The Shift iPad Stand, glass screen protector, and magnetic paper-feel protector are all top notch. Thank you.

I have purchased many products from ESR over the past several years. My ESR 3-in-1 MagSafe charger had an issue and was just outside the warranty. They replaced the unit as part of their customer goodwill and is much appreciated. I highly recommend this company and their products!

I have purchased many items from ESR and until the last transaction I’ve had no need to contact their customer support. On this occasion I had ordered an item the wrong model of iPad. Completely my own fault. They provided a replacement quickly, without hassle and at no additional cost to me.

Great customer service
Satisfied with the follow up and quick responses.

Customer support in a timely manner, thank you for resolving the issue with a newer version of the product

Great customer service. I had an issue with my order and customer service was so friendly and helpful. I like my case but like more how I was treated.

Excellent products and customer service. Recommended.

Purchased an ESR iPad Air m3 11 inch magnetic rebound keyboard
White us layout
I accidentally ordered incorrect one bit customer care couldn’t have been more helpful
Great item
Great price
Highly recommended company

I recently bought a case from ESR for my IPad Pro 13 inch. The quality of the case was not only amazing but of top quality and fraction of the price compared to the Apple Magic Keyboard. Furthermore the ESR rebound case allows me to take the keyboard off offering me more flexibility. I had an issue with the keyboard, ESR without issue offered technical
Support and without hesitation offered me a free replacement with fast delivery! The customer service is brilliant and fast! Great products, great service what more can you ask for.. Thanks ESR I will purchase again! :-)