Untrustworthy seller! Placed an order for an 1oz krugerrand gold coin on 21/01/2025. Order 1289. Seller received payment and emailed order confirmation. Called back on 27/01/2025 and asked what happen... See more
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A little slower than some bullion dealers for delivery but they kept me well updated and informed throughout! Great customer service and they accept a variety of payments like crypto and payment servi... See more
Company replied
Got caught out with toning(wasn’t described online before purchase) and the year of the coin I expected wasn’t what arrived. They weren’t very bothered about trying to help resolve. They did offer a r... See more
Company replied
I have only been using essential Bullions sevices for a short while and I can say they have provided a great service so far. Great product at competitive prices and delivered in good time. No complain... See more
Company replied
Company details
Written by the company
A privately funded Precious Metals Dealer buying and selling investment-grade bullion and bullion accessories.
Contact info
63/66 Hatton Garden,, EC1N 8LE, London, United Kingdom
- 0203 633 9312
- cs@essentialbullion.com
- essentialbullion.com
Untrustworthy seller
Untrustworthy seller! Placed an order for an 1oz krugerrand gold coin on 21/01/2025. Order 1289. Seller received payment and emailed order confirmation. Called back on 27/01/2025 and asked what happened to my order as there was no update. Receptionist said they’ll call back but it didn’t happened instead I got an email asking me to send in my ID and address proof, I sent my credit card statement and copy of passport the statement was declined and passport was not clear so I sent another copy of my passport. My question is why id verification wasn’t done at the time of account registration or before payment is taken or soon after but simply waited for me to call you even after the payment is made. I was so disappointed with their levels of unprofessionalism and lack of business ethics I immediately asked to return the funds to which they went on that I must prove that it was me who made the payment. Really ? Don’t you know who made the payment ? And who funded the purchase and who’s asking the refund ? At this point I asked PayPal to step in and get the refund. On 02/02/2025 i received my refund. I have never received any apology as you messed up the order completely right from the start.
January 27, 2025
Unprompted review
Be wary of unmentioned toning
Got caught out with toning(wasn’t described online before purchase) and the year of the coin I expected wasn’t what arrived. They weren’t very bothered about trying to help resolve. They did offer a return but I couldn’t be bothered with the hassle, so sold them privately instead. Fast shipment and easy to deal with. Once bitten twice shy, haven’t used since. Easily avoidable with better customer service and empathy.
May 11, 2023
Reply from Essential Bullion
Hi Daniel Holmes, looking at the review we believe you're referring to milk spots which is a known occurrence on silver, stating toning is incorrect. However, this is actually something quite rare for us since the majority of our inventory is brand new. So for silver coins 5-10% of the time it can happen - new or old. Also, to be clear you're referring to just x2 silver coins.
Not sure about the empathy comment or claim that we weren't very bothered. Please note we tried to help - we're open 24 hours - if we've been communicating and kindly asked you to return the coin for an exchange or refund - with us paying for the postage - then it's because we were trying to actually help and serve your needs. If as you've stated you couldn't be bothered then it's hard for us to help resolve the matter.
It's a little hard to understand why we've received this review as it does seem the coins you bought from us were both high in demand and clearly in a good enough condition for you to be able to sell them quickly and make money in the process.
Please note we usually get positive coin reviews, but we're always open to improving how we do things.
Reply from Essential Bullion
Thanks for the review. Pleasure serving you and we hope to keep giving you the best service possible.
Great communication helpful and…
Great communication helpful and friendly staff my product was posted on the day I asked spot on.
April 13, 2023
Reply from Essential Bullion
Thanks Lee. We're glad we could be of assistance. Anything you need from us do let us know and we'll be more than happy to help. Thanks once again for your review.
Fantastic company. Great service.
Fantastic company. Ordered some Platinum, Gold and Silver coins and bars. Delivered brand new and pretty quickly. Great customer service with some interesting perspectives about my investment.
Liam
March 19, 2023
Unprompted review
Purchased 14 of the same coin
Purchased 14 of the same coin. Of the 14 coins, 11 were flawed with Milk Spots, Abrasions and/or Gouges. Listing on the website said they were "New". Nope. Either they did not inspect them or they did inspect them and they shipped them to me anyway. Very sad. I am in the USA. This is the first time I have purchased from EB. I will see how they respond to this problem? It a shame there is a problem.
February 23, 2023
Reply from Essential Bullion
Hi Jimmy, we're glad you received your coins. Regarding the condition - we can confirm that 99% of all our coins and bars are new. On this occassion we'd like to resolve your concerns.
We do take this kind of feedback seriously and if you would like to return the item to us we are more than happy to give you a refund.
A member of our team from customer services will share with you our postal address, however, if there is anything else you'd like to add you can email: cs@essentialbullion.com or call us on (+44) 0203 633 9312.
*Please note that we're glad that you received your refund that week once the coins were received*.
I don’t think the price reflects the…
I don’t think the price reflects the real value of what I bought. I would be very wary of buying from this company in the future. They offered a product at a certain price. It appears to be well above market prices but at that point there was information beyond my knowledge. I wouldn’t buy from Essential Bullion again without really checking the market first. Part of this is my fault BUT the product is well over price in my opinion
I note your reply, and I find this idea that you were suspicious about my email and records. Quite frankly ridiculous – I have a full audit trail of order and dispatch notices via email on the address provided – so that is very suspicious on your part!
The other point you make is the time frame for my Trust Pilot comments - I responded on the day Trust Pilot invited me so that is something you can discuss with them.
February 8, 2023
Reply from Essential Bullion
Hi David Turner, unfortunately you have not made it clear that the brand new product you purchased from us is in fact a very hard to find and source Copper Bar, which reflects its price - this is a product not really sold by other bullion dealers.
Also unfortunately you seem to be unaware that the retail price will always be higher than the spot price.
We initially were a little suspicious by your order and email address: Sia Associates Ltd. We can't find any record of you engaging with us about the nature of the product or the market.
It sounds like you were not sure about what you intended to order, you received a brand new product that was high in demand. A month later, you've now made a comment on this platform that you wish you had more in-depth knowledge about the Copper market. We would have been more than happy to advise but we didn't receive a phone call about your questions regarding the Copper market. We are confused about the rating in light of this, as this was outside of our control due to not receiving your market based questions. We do wish you the best going forward nonetheless, if you'd like to still talk about this - please call: 0203 633 9312 (24 hours a day and 7 days a week).
We are always wishing our customers the best support through our customer service, and value for money beyond bullion via our high net worth networks. Our goal is to continue to strive and help investors protect and generate wealth via our exclusive services.
Reliable and friendly
A little slower than some bullion dealers for delivery but they kept me well updated and informed throughout! Great customer service and they accept a variety of payments like crypto and payment services like klarna! Would highly recommend using these guys
December 15, 2022
Reply from Essential Bullion
Thanks for your review. We'll definitely keep striving to improve and innovate how we ship deliveries quicker. We also hope to continue to build on our customer service standards and relationship with you...
Always a pleasure dealing with EB
Always a pleasure dealing with EB, professional and excellent communications, highly recommended
October 1, 2022
Reply from Essential Bullion
It's indeed a real pleasure serving you. Our goal is to ensure you continue to get the very best service. We thank you as always for your business as a great client of ours. Kindest regards,
Good service and on time
June 7, 2022
Reply from Essential Bullion
Thank you Marc for your past and present orders. We hope to continue to serve you in the best way possible. Please do reach out for anything we'll be happy to help... Kindest regards.
sincere efforts
Company made sincere efforts to resolve the problems I had with my delivery
March 19, 2022
Reply from Essential Bullion
Thanks Omanike, we'll be here ready to serve you should you wish to use us.
Thanks
Would have appreciated some kind of certificate of authenticity. But all around brilliant service
March 11, 2022
Reply from Essential Bullion
Appreciate the feedback we usually provide certificates of authenticity for the bars and proof coins... we do hope to ensure we give you a brilliant service each time we serve you...
This is my third purchase from this top…
This is my third purchase from this top company. 100 % satisfied with the service and will definitely buy again.
March 10, 2022
Reply from Essential Bullion
Thank you Nick for your kind words - we'll keep trying our best to help in any way we can...
Good efficient service
January 7, 2022
Reply from Essential Bullion
Thanks Derek, for your kind words. Always great to be at service to you. We hope to continue to serve you well... Kind regards.
I m very happy with the coin I received.
December 30, 2021
Reply from Essential Bullion
Thanks Victoria for your message. We'll endeavour to continue to give you the best service we can. We hope to serve you again...
Great no nonsense service
November 19, 2021
Reply from Essential Bullion
Thank you Corneilus for your order with us and for your kind feedback. We'll aim to keep raising the standard and to ensure your needs are met...
Reply from Essential Bullion
Thank you Brett for giving us a try and your order. We hope we can continue to help you meet at pace all your bullion investment goals successfully...
I was initially hesitant to pay via…
I was initially hesitant to pay via bank transfer but I was rewarded for trusting them. Quick and professional service. Would buy from them again.
October 17, 2021
Reply from Essential Bullion
Thanks for your kind words Andrew. Your trust is very important to us... We appreciate your feedback.
Reply from Essential Bullion
Thanks Steve for your feedback. We'll keep it up...
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