Essential Wellness Reviews 10

i ordered 2 knee supports.
what i received is shocking: item isn't the same size as described, quality is very poor, no supports on sides and to return i have to pay out of my own pocket.
Avoid!

One star is a star too many. So, they sent the wrong item - mistakes do happen. But given the fact I bought from the site in the first place, suggests I might be mobility challenged? In fact I am registered disabled and they want me to return the wrong item BEFORE a refund is given!? Customer service, anyone heard of that? Cost of Living Crisis, anybody? Since when has it become acceptable to cock up and expect the customer to be (in this case), utterly inconvenienced and discriminated against?
The emails back and forth have been laughably bad so far - they even asked me what my specific problem about being sent the wrong item was!
I don’t hold out much hope for a good outcome so I shall get PayPal involved but honestly, just avoid these cowboys. There are plenty of better run rodeos out there.

Update
I provided the confirmation and it is not true that I didn’t purchase insurance as the tracking number is shown as FWYC4956026GB I also send the post office confirmation from the tracking which stated that the parcel was taken to Vernon Road for you to collect. If the machine doesn’t charge then we have a useless piece of equipment. The replacement also wouldn’t charge. You are a small business and I am retired on severe mental health grounds so I had to post back when I could afford the £9.95.
Your representative stated the below and never mentioned the timescales you have decided to introduce see below

Hi Margaret,

Apologies on the delayed response. I have been discussing the options of what we can do with Misha,
Are you able to return both items to the following address, (I will list below) where both products will be fully investigated as to why they aren’t working.
Once we receive the items We can either, send you another item which we will test and make sure it is of full working condition before shipping, or we can offer you a full refund?
Please let me know how you would like to proceed.

Please send the items to the following address withheld but available upon request

Hi Margaret,

Yes, if you could send me proof of postage once you have returned the items to us, I’d be happy to reimburse you the cost of postage

kind regards
Leanne
Again the above made NO reference to timescales
Once we receive the items We can either, send you another item which we will test and make sure it is of full working condition before shipping, or we can offer you a full refund?
Please let me know how you would like to proceed.

If I could give a zero I would. We bought massage gun, stopped charging so got in touch and company sent replacement. This one wouldn’t charge and plug overheating so got back in touch. Told to send both back for testing and postage costs would be refunded. Now told items never arrived and the tracked postage confirmation not sufficient. Now quoting policy that lifetime guarantee is not given and nothing more they can do. So despite one representative agreeing to all this they have now done complete U turn. We are left with no machine now despite only having it a year

First rate service and the quality is excellent

I bought a double XL knee brace and it was very quick and easy to order Problem it is good quality

products came quickly and were as anticipated.

Made to feel welcoming and relaxed.Arrived 30 minutes early, was given mug coffee, nice gesture everything fully explained, more than satisfied with treatment I received.

I ordered insoles from them. When they arrived they were damaged. I wrote and asked. They told me to return them. I did so 12 July. It’s now over a month and no replacement insoles have arrived. I will now claim my money through my credit card company.

I ordered an item from Essential Wellness on or around 20th May. It is now Jun, and despite a number of follow-up emails I still have not received my order. The company have now stopped acknowledging my emails and I have no idea what happened to my order, despite payment being made by debit card at the time of ordering.