ESSLAB Reviews 185

All was delivered as ordered in good time. No concerns at all with this supplier.

Needed reagents ASAP and was able to obtain them from Esslabs

Owen's customer service was second to none, his support with queries and quick responses

Esslab are a fantastic partner to work with and consistently go above and beyond to support their customers.
Recently, they received an enquiry for consumables outside of their range, and rather than turning it away, they proactively reached out to us at Velaris to ensure the customer still got exactly what they needed.
A great example of true customer focus and teamwork—brilliant service all round. Thank you Chris and Melissa!

everything was according to my expectations

I have bought goods from them, and it was a wonderful experience.

Good point of contact, with clear communication and timely delivery.

I recently ordered ICP-MS standards, and had a very good experience. Customer service was friendly and delivery was in a reasonable time.

Fast and quick response to email query. Very helpful team and quick service.

Professional, happy to offer further explanations and cater to any needs.

Very good to being followed by Shantam over the last year, we are a small business and we have been pleased with the customer service.

I was looking for the MSDS from the site and the chat popped up. And it was so quick and efficient response i got from Shantam Kalra. He / She send me the quick download link for the files, which made it very easy. Thank you for your support.

Started using Esslab as a supplier last year, and they have become one of our primary suppliers of laboratory reagents due to high quality products and good customer service from our account manager Shantam.

I’ve been working with ESSLAB for many years, and they continue to impress me with their consistency and professionalism. Their product range is excellent, with high‑quality reagents, consumables, and equipment that have never let our lab down. Orders are processed quickly, delivery is reliable, and everything arrives well‑packaged and exactly as expected.

What really sets them apart is their customer support. Whenever I've needed alternative product suggestions, or urgent replacements, their team has been knowledgeable, responsive, and genuinely committed to helping us keep our work running smoothly.

In an industry where reliability and precision matter, this company has proven time and again that they’re a supplier we can trust. I highly recommend them to any lab looking for dependable products and outstanding service.

we received once an incorrect quotation but it was handeled and cerrected promptly. we appreciated it.

Nathan Blades is our account manager at Esslab and is always very helpful and knowledgeable. A lovely guy to have a chat with! Will go out of his way to assist with an unusual request!

Working in a highly specialized industry, finding a reliable and knowledgeable lab supplier to research, source and promptly ship products has been very valuable. We've worked with ESSLAB for over a year and find their range of products, competitive pricing and efficient delivery excellent. Our account manger, Nathan, takes time to understand our technical requirements and monitors our orders, keeping us up to date with any changes in lead time etc.

Excellent and reliable source for our labs. Customer service I have received over the last 5 years has been second to none and are always happy to help with enquiries and make the extra effort in ensuring that what we need gets delivered at the best prices and as quickly as possible.

A reliable and trustworthy professional, Shantam Kalra has been managing my account at Esslab for quite some time (years) and has consistently made a difference. His dedication, knowledge, and proactive approach make him stand out. He is, without a doubt, my best supplier and a pleasure to work with.

We have been using Esslab a lot more this year to help with a number of development projects we have been working on.

Nathan, our contact, has been a fantastic help. Friendly, supportive and extremely knowledgeable. He has been a great help in pushing these projects through.
Everyone I have spoken with at Esslab has been like this, everyone is super friendly and they are all a pleasure to work with.

Thank you.