esurranty™ Reviews 1,038

Wish I could give negative stars!!!!
Took money for repair and loaner never sent loaner after 2 weeks mad an excuse that loaners are backed up, how convenient for them! Waste of time and money!!! Stay far away from them, never emailed back after sending countless emails! Only one email stating backed up for loaner phone! Waste of time and money! Still out money and can’t get a new warranty. These people really messed me up forced to buy a new phone now! 69.00 turned in to almost 1000 dollars

I have used Essuranty in the past and do not remember such long wait times and poor customer service. I lost my phone, and it has been in awaiting repair/replacement for 20 days! I have sent support tickets and emails to my representatice with no responses. I can all but assume it went through underwritting and a phone will be replaced, however with NO customer service. I have no idea when to expect my replacement. There is no contact number to call and no email to send unless you have your representatives email who handles the claim and he doesnt respond. I have checked my SPAM or JUNK mail and no emails sent there. I just want my phone that I paid good money to insure plus a deductible.

I have multiple policies with them and have been with them for at least 4-5 years. Very frustrated since I am using a slow and outdated phone while i await replacement. In todays digital age, you would think they would have a better platform to assist their customers.

Update: 01 October- I have received some support through the support ticket not through the underwritter or emails. My Phone status has changed to awaiting shipment- we will see .

Very fast at handling my claim. I needed my phone replaced after I left it on the roof of my car and drove off. It must have been run over 10 times in the street. Esurranty set up the replacement at Apple and I couldn’t be happier. I have had them for over 3 years and they have always been good to me and professional.

I submitted a cracked screen claim on 08/20/2019. They handled my claim with relative speed, and charged the deductible (139.00) and deposit on the loaner phone (99.00) to my credit card. I have neither seen the loaner phone or gotten a meaningful response since then. To say I am disappointed in their performance would be an understatement. I have received my billing from the credit card company, and have been forced to dispute the charges as undelivered service. I highly recommend not doing business with this company.

Everything in the beginning was good filed the claim spoke to claims rep.. shipped out my device.. then nothing. filed my claim back in june... it has been 3 months and still have not received replacement or even heard from the rep. let alone the claims department sent numerous emails asking for the status of my claim and only to receive crickets.. i have tried contacting them through there website only to receive an email that says you need to email the claims department which is not responding. i have even tried calling to get told the same thing. i still have yet to recieve my replacement or my device and money back...

Still have not resolved my claim for my I watch three cellular 38 MM black I watch. I paid $900 for this watch I paid $70 for this policy this phone I was told to take to an Apple store or retailer do you have fixed we do not have an Apple store in my area I went to a retailer and they will not touch it you’re not got back to my email and the representative was rude to me I want a full refund for what I paid and I’m searching for other alternatives for you guys not ordering your agreement and contract with me with the insurance on my phone in the meantime I want my money back all of it

Like most people I'm not crazy about buying insurance. But over the years I have found the covering my cell phone is a good idea. And Esurance does that very well. No hassle quick service. Works for me...L

Replaced computer at a reasonable price. Service was good

I submitted a claim over a month ago. Esurranty opened a request asked for deductible which was processed on the same day. They sent me a shipping label, I shipped my laptop next day and still waiting. I wrote multiple email and opened many support tickets but no response AT ALL.

Quick update on my review:
After I wrote my review here, I quickly got a response that they are waiting for parts which is taking time.
Today (09/16/2019) They sent my laptop back to me without even touching it. It's still in the same condition as I sent it.. I don't think they even touched it or even tried to repair it in last 2 months.
All they did is, took my deductible money along with my policy money, kept my laptop for 2 months and sent it back to me.

Spoke with sean too. Id like to start off by stating how disrespectful it is not to answer inquiries. Its been about a month. Despite 4 plus emails, no reply. Even dud an additional work order to find out about my device. No reply from any of the 3 departments i sent an inquiry too. I believe they are breaching my contract now and i am thinking of asking for a refund, since my trust in esurranty is starting to decline for future problems. I had a few other petty grievances about the handling of my claim but mostly just would like a reply and my device back. This is ridiculous. Ive never waited this long in the past to handle a claim with other insurance companies.

I have been trying to find out what happened to my device for over a month. I dealt with a claims rep. and he expedited getting me a shipping label. My phone was delivered to the repair center address July 3rd, 2019. It is now Aug. 10. 2019 and I have no knowledge if they even received my phone or what the status is.I have sent several emails to them and he hasn't responded once. I wrote to customer service and they did write back that they would contact a supervisor, but I haven't heard back. It seems that all my communications with this company go to some black hole. They were quick to take my deductible and now I don't hear back. What gives? At least write me back, just common decency.....

I have not had to use this service yet, the application process was east enough

It has been over a month that they took my deductable won't send me a shipping label or address where to ship my phone. If you call no person answers the phone you get a recording then it hangs up on you. Worst company ever. Update after this review I got a label in my email and not in my junk mail either. I will update on the service when it is done.

I've been waiting for them to cancel the useless policies and some never-happened stuff. They were keen on getting you to pay for things but immediately disappear once they got the money.

I have two policies which I paid using a visa card. I have waited for more than 2 months for it to be actually canceled. They never replied to my support tickets, while the OWNER has the luxury of time to deal with negative review here.

Easy sign up for your services. Thank you!

I have not yet filed a claim, but have insured multiple phones. The process to sign up is straight forward, the coverage is very good, and the pricing is very reasonable. I will continue to insure my phones through eSurranty.

Easy to set up

Had a little trouble getting some of the online forms to work for me.

I recently renewed coverage on two Samsung S7 phones. The price was reasonable, the process was easy and having the esuranty coverage dispels some of the worry about walking around with a high value smartphone in my pocket.

The purchase of insurance on my smartphone was an easy transaction. I have not put in a claim so I cannot read the company on claims. I would recommend esurance to my friends.