esurranty™ Reviews 1,038

Very easy to sign up and save over carrier insurance.

So far so good, was paying $30 per month on Verizon for 3 devices, saved over 50% with Esurranty and have the same benefits.

Although I rate the treatment and rates as great, I find trying to use the eSurranty web site to extend or renew a policy is sometimes very difficult.

It was easy and I received 10% off for being a new customer. I’ll never go back to buyin insurance through my cell phone company. I’ve told all my friends to ditch their carrier and sign up with ESURRANTY

No response to emails, No refund of deductible
I've been told that they are gonna cancel my claim and initiate my refund on Jan 24, 2019 and its been 14 days and I never got any response from them nor my refund ($299). I sent so many emails and logged so many tickets regarding this. But i did not got any reply to my emails. Currently my claim status is saying Account on Hold, Please let me know when can I get my refund back. FYI support ticket numbers #5TP0G, #RBPO5, #6UYUF, PSB9Y (No response to all these tickets)

No one responded to the Support ticket which I created and this company asked me to send the insured device and charged me with the deductible amount and did not sent the repaired device back . It has been more than 3 months from now.Can someone call me or email me. I did not received any emails

Website is easy to use. Have no comment on the claims process since I have been fortunate enough to not need it at this time.

I had Esurranty insurance for my Samsung GalaxyS9+. It was lost, probably fell out of my handbag at a restaurant. Called restaurant, went back, phone was gone. Went to carrier, they pinged phone, no response. 3 days later I paid for a new phone since it was a different carrier than the one with Esurranty. Then I filled out the Esurranty paperwork, including police reports, notarized reports, and a passport photo. I was sent an entire new packet of papers asking for the same information which I provided as well as a letter documenting, according to my policy, how much they owed me. No answer, I called, recording only. When I did get a response they didn't like the fact that I added a letter and changed carriers. They refused to pay the amount they owed me for the phone (minus the deductible, of course). This company had much more information then they needed to cover the replacement cost (minus the deductible) for my phone. I recommend that you do not use them. Even with police report and notarized statements they refused to honor their own policy. By the way - My policy was paid in full the day I purchases the phone and it was lost 2 months later.
The response below is incorrect. I was suppose to go more than a month without a phone? I purchased a new one because I needed it for work. By the time I filled out their paperwork, was able to get copies of the police report and notarized paperwork. It was almost 2 weeks, then they sent me more paperwork. If the new phone company was willing to accept that the phone was lost and was not used, why wouldn't Esurranty pay me. I sent all the paperwork plus a letter. Not just a letter. I will gladly resubmit all of the paperwork for them to review again. The 24 hour customer line was never answered.

Easy registration process and great option over provider insurance but the true test will be the ease of claims, if necessary.

This company has been so quick to respond to my inquiries!

Great service through the self-enrollment process. Good coverage plan

God forbid I ever need to use it, but it sounds like great coverage and a lot cheaper than plans through the carriers.

esurranty cell phone insurance rates seems reasonable compared to other branded cell phone insurance providers. I have not claims yet; but I am confident; the process should be smooth.

Very easy at fair prices. The website was very user friendly and I was quoted a good price so I went ahead and purchased the 2 year plan.

I got a note 8 through Verizon I drop my phone quite a bit I ran through my insurance on my Verizon didn't realize I only get 3 claims a year. Got new insurance for my phone and I've had no issues on getting it fixed plus it's cheaper

Shopped around read many reviews & found this to be the best value for my money.

WHEN WILL I RECEIVE GOOGLE PHONE
On Dec 12, 2018, I paid ESURRANTY $213.93
To Replace A GOOGLE PHONE No Phone. It's been over a month and still no phons. I can't get anyone to respond to my emails on the status of my phone.

I'm preparing a BBB filing and looking into new insurance, as there has been no response or claim payment.

On 10/31/18, I accicental broke iPhone X screen. On 11/1/18, filed all necessary paperwork and was given to the Claims Adjuster, who told me deductible was $169 (after $69 was originally advertised). I said that was fine. Confirmed repair options - 1 - I could mail in my phone and get a loaner or 2- I could go to Apple-repair store and send invoice to eSurranty, for a reimbursement (minus the deductible). Chose 2. The adjuster approved the facility and repair. Bill was $320 (after taxes), and was sent to the adjuster immediately. I have not heard back, after no less than 10 e-mails (they have no number or live operators).

I filed claim 2 more times, and no response. They seem to have one customer service member who also only responds by email and who sends a canned "we're looking into it" response or is short with me.