Essex and Suffolk Water Reviews 210

I was advised that my water usage was higher than average which came as a surprise to me because I try to use water carefully. An engineer was sent who found a slow but constant leak to ensuite wc. Leak fixed, filters fitted, free water saving devices given. The best service I ever never knew I needed. Brilliant work guys

Absolutely delightful company to deal with. Impeccable customer service! Friendly staff. Clear and direct communication. Hassle free. Desired results achieved! Keep it up

Went to use water tap and the water came out very brown misty colour so I phoned up water company and they done a search online for any problems and found firebrigrade had reported a problem on a call out,I was told to run tap for an hour which sorted everything out,clean water again,thank you all

I'm pleased with the help I received about my water usage.My appointment was cancelled,but they let me know and rebooked another suitable appointment for me...

I had been noticing that our cavity in the pavement where our water meter is housed kept filling with water. Was not sure if it was ground water or a possible leak. Reported to ESW via the web site. ESW contacted me to explain what was going to happen. Technician arrived at the arranged time. Explained what he was doing and why. It appears it was ground water and not a leak. Glad we now know.

Water pressure was insufficient to install an unvented cylinder. Essex Water checked that the pressure at their side was ok and quoted to install a larger main to the house. All work including drive reinstatement completed quickly and professionally. Would recommend.

Essex and Suffolk Water were excellent by identifying the leak in the stop tap in my drive, they replaced it with a new stop tap, and placed the patio slabs back to their original place.

I personally would like to say thank you to Emma Mills, From Costumer projects. She went a huge extra mile! I tried to report water leak for a few times on Friday. But everyone said it’s not they problem. Finally I reported it to my council. Today I received a call from Emma. She was interested how everything goes. It’s not Essex & Suffolk water problem, but she is monitoring this. I’m so happy and thankful for her enthusiasm and help!

My best friend was having problems reportage leak outside her appartment and had spent hours on the phone and getting knowhere.. I tried to help with no avail, however my friend finally made Contact with Emma Mills in Customer Projects who has gone the extra mile to ensure the fault will be rectified and keeping her updated on the progress. Thanks Emma for helping my friend

We needed someone to come and find where we could turn off our water supply. They were out the next day and super efficient and polite

Had an issue which was stressing my elderly parents. Once the issue was picked up by customer service - Jen Hitchins, who went over and above her role to get the issue fully resolved. First class service, can’t thank you enough.

Water main stop cock issue, dealt with very promptly the day after calling.

An excellent service from the initial call to the emergency work carried out within a few hours.

I phoned on Monday job completed by Wednesday fantastic service from start to finish by polite and helpful staff

Phoned on a Friday to have the water turned off came out on the Monday. Great service and quick response

From the very first phone call, everyone was reassuring and helpful. I could not have asked for better

Reported mains leak in adjacent rroad was quickly dealt with within 2days

I thought the service was amazing
Lovely helpful people
called in the morning and they came and tried to help with the issue early afternoon
and the guy done everything he possibly could to help us solve the issue

Great service . Hear on time .got it sorted thanks

I have had two occasions to connect Essex and Suffolk water lately...one to take my partners name off the account, as he has passed away, and the second time to request a new outside stop cock to be fitted . On both occassions I found the operator and the engineer extremely professional, knowledgeable, courteous and kind....would recommend them highly if you have the need to contact them. Thank you..