Eterna Cards Reviews 237

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often noting that orders arrive quickly and are well-packaged. Many consumers appreciate the excellent selection of products available at competitive prices, frequently mentioning the authenticity and pristine condition of items received. The overall service is often described as top-notch, with many people expressing satisfaction with their purchases. However, some customers also noted issues with packaging, reporting that some items arrived damaged due to insufficient protective layers. A few reviewers also expressed concerns about the condition of the packaging upon arrival.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the super quick and... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the authenticity and quality... See more

Order

Consumers find order experiences to be largely positive. Many reviewers praise the swift dispatch and quick... See more

Service

Customers consistently report positive experiences with the service. Many reviewers praise the excellent... See more

Price

Users describe positive interactions with price, consistently highlighting good and reasonable prices. Many... See more

Based on these reviews

Rated 5 out of 5 stars

I've placed multiple orders for different items from Eterna Cards on various occasions, and they have not let me down. Super quick delivery times and authentic, sealed products. Can't recommend them e... See more

Rated 5 out of 5 stars

Great selection of products at decent prices. Have purchased a few times now and have been very happy every time. The pokemon mystery boxes are really good as they're always packed and definitely get... See more

Rated 5 out of 5 stars

Product as described, packaged well and delivered quickly. There’s lots of scepticism around buying Pokemon cards online these days but product is 100% legit and still factory sealed. Would definitely... See more

Rated 5 out of 5 stars

Despite the busy Christmas season, the order was sent out swiftly and delivered in no time. The booster packs were neatly packed, ensuring they fit safely through the letterbox. I was thrilled to pull... See more

Rated 3 out of 5 stars

Had high hopes my second time purchasing from EC would be as positive as the first, however it seems very little care was taken to prevent boxes being damaged in transit this time round. No support la... See more

Rated 5 out of 5 stars

Order was dispatched fast and arrived quickly dispite it being christmas period. Booster packs were packaged well so they could go through the letter box safely. Pulled my first special illustration r... See more

Company replied

Rated 5 out of 5 stars

Always delivered fast, orders often arrive the next morning for me. Always packaged well and any loose packs I order are in pristine condition. Trusted sellers can be hard to find, when I saw the o... See more

Rated 5 out of 5 stars

Great selection of Pokemon products at great prices! A breath of fresh air in the current market of scalpers and sellouts everywhere you look. Good communications throughout, packaged fast and safe. H... See more

Rated 5 out of 5 stars

11 out of 10 for customer service 🔥 I use a lot of different companies for my pokemon fix and ETERNA CARD'S ARE JUST THE BEST HANDS DOWN 👌 FAST DELIVERY AND REAL PEOPLE WILL ALWAYS BE MY FIRST CHOI... See more

Company replied

Rated 1 out of 5 stars

I signed up for Pokemon product drops. The 3 in December all sold out within half an hour of the email being sent. One of them I wanted to purchase. The one that has just dropped in January had the w... See more

Company replied

Rated 5 out of 5 stars

First time we have used Eterna cards and I have to say they are one of the best to get trading card game items. The stock availability and prices were amazing and so competitive compared to other o... See more

Rated 5 out of 5 stars

Spoke with Nathan regarding my order and he was courteous throughout our conversation. Will order again from this website as the owner is always helpful. Arrived in good time and was well packaged... See more

Company replied

Rated 5 out of 5 stars

5* Customer Service! Was not able to take delivery of the product due to being out of the country - as soon as I arrived back Eterna had my product resent, prices were very good and the communication... See more

Rated 5 out of 5 stars

Always shipped on time and turn up in great condition and sealed boxes. Had some great pulls from the half booster packs so overall a great experience! Will be ordering again

Rated 5 out of 5 stars

Great communication and they understand the needs of the customer. They were nice enough to correct a mistake I made when ordering too when they did not have to. Good packaging fast service and I will... See more

Rated 5 out of 5 stars

Amazing company, delivery was really quick and packaged well. Got some great pulls, will definitely be ordering from here again. Thank you!

Rated 5 out of 5 stars

I have bought several times from Eterna. Everything was really well packaged, delivered quickly, and reasonably priced. I will definitely be buying again!

Company replied

Rated 5 out of 5 stars

The shop is great, they are always so helpful and ship amazingly fast. They have been really accommodating in the past with me as well. Highly recommend.

Rated 5 out of 5 stars

Quick, good standard of delivery and comes exactly as advertised. Have ordered twice and not disappointed at all. Defo shop here again

Company replied

Rated 5 out of 5 stars

Love Eterna cards! Their customer service is top notch, fast delivery. I especially like their TikTok live shows. All around good blokes!

Company replied

Rated 5 out of 5 stars

Eterna cards is great, always gets delivered fast and with care, to top it off they’ll never leave you disappointed with your order.

Company replied

Rated 5 out of 5 stars

Great company, have purchased from them many times with no issues at all. Would definitely recommend to others and will keep using personally.

Rated 1 out of 5 stars

Negative experience. The packs were clearly repacked and the seals were glued. This is misleading and unfair to buyers. I do not recommend this seller and definitely won’t purchase again

Company replied

Rated 5 out of 5 stars

Nathan was really helpful and accommodating with my order. I have ordered a few times now and always packaged nicely, in great condition and speedy dispatch and delivery. Will continue to support.

Rated 5 out of 5 stars

Several packs arrived with cards incorrectly oriented and packaging not fully intact, giving the impression of resealing. It might be best to pass on these.

Rated 5 out of 5 stars

I’ve purchased two mystery box’s so far and both arrived fast which is great plus the mystery box’s seem stacked. Would definitely buy from here again

Company replied

Rated 5 out of 5 stars

I ordered a half booster box of Pokémon cards. The order came in a timely fashion and in great condition. I’d definitely use Eterna Cards again!

Rated 5 out of 5 stars

Some issues with the order gave me cause for concern. The team at Eterna resolved the issue in a timely manner. I would recommend the site

Rated 5 out of 5 stars

I honestly cannot recommend this store enough! Nathan is super helpful and quick to reply, and really values his customers!

Rated 5 out of 5 stars

Excellent genuine pokemon surging sparks pack. I ordered the bundle of 18 packs. Great value and even pulled the hyper rare pikachu ex!!

Rated 5 out of 5 stars

Amazing service, quick delivery and packaged well. Communication is amazing as they take the time to message you if there’s and issues or queries

Rated 5 out of 5 stars

Amazing. Arrived in 2 days all good and great quality will be definitely buying from them again .

Rated 5 out of 5 stars

They came quicker than I expected and we'll packaged up great price definitely we be ordering again next month

Rated 5 out of 5 stars

Safe and reliable seller for pokemon cards. Ordered a few times now and purchase always comes speedy and sealed. Top service 👍

Rated 5 out of 5 stars

Great prices Rapid delivery service They're a company that really care about their customers

Rated 5 out of 5 stars

Very quick delivery! Over a bank holiday! Happy with what we received will 100% order again!

Company replied

Rated 5 out of 5 stars

Good price, quick delivery with tracking updates. Will definitely buy from here again!

Rated 5 out of 5 stars

Great Service, Dispatched and Arrived ahead of Schedule. Really helpful customer service. Will use again!

Rated 5 out of 5 stars

I’ve ordered from Eterna cards a few times and I can’t praise the guys enough with how they handle everything great customer service speedy delivery time and a genuine care for their customers couldn... See more

Company replied

Rated 5 out of 5 stars

Great TCG shop, dispatch and delivery is always very fast! Great customer service as well!

Rated 5 out of 5 stars

Love the use of the newsletter to inform collectors about restocks. Great prices, great packaging and great delivery!

Rated 5 out of 5 stars

I’ve ordered from Eterna cards a few times now and they have never failed to amaze me! Quick shipping, packaged with care and very friendly customer service! Thanks again Eterna! Keep up the great wo... See more

Rated 5 out of 5 stars

Well packaged and shipped quickly! Items were in good condition and had very good experiences in the past.

Company replied

Rated 5 out of 5 stars

Very good selection and fast delivery ive ordered here a few times now

Rated 5 out of 5 stars

Fast delivery & dispatch. Good people and great support. Products are perfect too!

Company replied

Rated 5 out of 5 stars

Packs come in good condition, but the discount code they gave is not working

Rated 5 out of 5 stars

Very happy with purchase and delivery time, will definitely be back to order soon.

Rated 1 out of 5 stars

Half of the packs I received were open and had cards facing the wrong way. Seemed like re-sealed packs. Would avoid.

Company replied

Rated 5 out of 5 stars

Fast delivery and well packaged. When contacted with feedback the response was rapid and positive. Definitely recommend and will use again!

Rated 5 out of 5 stars

Great company to buy from. Good prices & delivery is always quick. Always been next day.

Rated 1 out of 5 stars

Would avoid for customer service. I purchased a half booster pack this morning before deciding I wanted to cancel and save the money. I purchased through Shopify which states the refund policy is fo... See more

Company replied


Company details

  1. Trading Card Store
  2. Game Store
  3. Hobby Store
  4. Toy Store

Written by the company

EternaCards is an online hobby store specialising in providing affordable Trading Card Games to the community. We're collectors at heart, and pride ourselves on delivering unmatched service to our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

237 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Happy customer

I ordered a half booster box of Pokémon cards. The order came in a timely fashion and in great condition. I’d definitely use Eterna Cards again!

January 5, 2026
Rated 1 out of 5 stars

I signed up for Pokemon product drops

I signed up for Pokemon product drops. The 3 in December all sold out within half an hour of the email being sent. One of them I wanted to purchase. The one that has just dropped in January had the wrong link in the email. After joining their discord to find the actual link and go to checkout I find that it’s sold out again within 15 minutes of the email. I also signed up to receive a discount off my first order with eterna drops (which I still have not received). An absolute joke.
Edit: I also have now been seemingly kicked off their discord. I did nothing wrong, I questioned why the link was not working and why their offers have seemingly disappeared I.e free delivery on orders over £80 and a discount code sent to emails for first orders. No profanity or hate but these people have kicked me off nonetheless. Appalling company.

January 6, 2026
Unprompted review
Eterna Cards logo

Reply from Eterna Cards

Hi Caz.

We’re sorry to hear you’re frustrated, and we’d like to clarify a few points for context.

Pokemon demand is currently at an all-time high across the industry. Popular products do not remain in stock, and our Drops intentionally feature high-demand, limited-quantity items. Signing up for Drop notifications provides visibility, not a guarantee of purchase.

The January Drop email initially contained an incorrect link, which was corrected shortly after being identified. Due to demand, the product sold out quickly once the correct link was live.

First-order discount codes are issued automatically by email and can occasionally be missed due to spam filtering or sign-up issues. If this happens, we’re always happy to reissue a code when contacted.

Free delivery over £80 was a time-limited promotion and is no longer active. All current delivery pricing is clearly displayed at checkout before purchase.

Regarding Discord access: our Discord is a moderated community. We remove users whose behaviour is disruptive or negatively impacts the experience for others. This action is never taken for simply asking questions.

If you’d like us to review your account, resend a discount code, or look into Discord access, please contact us directly at support@eternacards.co.uk with your registered email address.

Rated 1 out of 5 stars

Re-sealed Packs

Half of the packs I received were open and had cards facing the wrong way. Seemed like re-sealed packs. Would avoid.

December 9, 2025
Unprompted review
Eterna Cards logo

Reply from Eterna Cards

Hi Nathan, we have reached out to you to request more information on your order to help identify what's went wrong here.

While quality control has been a struggle for Pokemon in recent years, we do not deal in resealed packs. Our years of history here on TrustPilot alone will show that.

Trying to dig into your order, we can't see anybody by the name of Nathan who has purchased loose packs from us recently. Please respond to the request with the required information and we'll look into this for you.

Alternatively, you can contact support@eternacards.co.uk with your order number and we'll take a look for you.

Rated 5 out of 5 stars

Happy

Really happy with my order!

December 2, 2025
Eterna Cards logo

Reply from Eterna Cards

Hi Jamie, we're glad you're happy with your order! You're a valued customer and we look forward to servicing you again.

Rated 5 out of 5 stars

Order was dispatched fast and arrived…

Order was dispatched fast and arrived quickly dispite it being christmas period. Booster packs were packaged well so they could go through the letter box safely. Pulled my first special illustration rare so my scepticism was put to ease.

December 10, 2025
Unprompted review
Eterna Cards logo

Reply from Eterna Cards

Hi Fabian, we're glad you're happy with our dispatch speed, fast delivery and packaging. Congrats on the pull! You're a valued customer and we look forward to servicing you again.

Rated 5 out of 5 stars

great value

great value, great products and really fast delivery! this is now my go to trusted dealer. thank you

November 27, 2025
Rated 3 out of 5 stars

Lack of care.

Had high hopes my second time purchasing from EC would be as positive as the first, however it seems very little care was taken to prevent boxes being damaged in transit this time round. No support layer on either base or side with just crumbled paper pressed heavily on top of my booster box meant it arrived with damaged corners. Not very happy and will likely never order again from them.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great selection of products at decent…

Great selection of products at decent prices. Have purchased a few times now and have been very happy every time. The pokemon mystery boxes are really good as they're always packed and definitely get your money's worth (I've had different price range mystery boxes and all have been good) fast delivery and packaged well. Will definitely buy again and recommend

October 31, 2025
Rated 5 out of 5 stars

Good service.

Some issues with the order gave me cause for concern. The team at Eterna resolved the issue in a timely manner. I would recommend the site

October 30, 2025

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