Eternal Abyss of Regret
The house logic here is simple: if they make the hurdle high enough, you’ll drop the baton, walk away, and they get to keep your money while pretending they had every intention of paying you.
Demanding a video tour of your private residence is a grotesque violation of privacy that has absolutely nothing to do with standard Know Your Customer (KYC) compliance. Even the most rigid, heavily regulated tier-one gaming commissions (like the UKGC or New Jersey's DGE) only require government-issued ID, a recent utility bill, and occasionally a selfie or proof of funding source. They do not require a real estate listing video.
To answer your question: a video of your home proves absolutely nothing about the "truthfulness" of your identity or your legal residency. It is a completely arbitrary metric. A bad actor could easily film a random Airbnb, a friend's house, or a foreclosed property. It doesn't prove who you are; it just proves you have access to a smartphone and a building.
The support agent's excuse that "people try to cheat" is a classic gaslighting technique used by offshore operations. They are shifting the burden of their own lack of secure infrastructure onto you, weaponizing compliance as a financial firewall.
If you send the video, the resolution will be "too low." If you fix the resolution, the lighting will be "too dark." If you fix the lighting, they will find a discrepancy in the angle of your street number. Meanwhile, they already clawed back $185 under the guise of a "Cashback promo" adjustment on top of whatever wagering requirements you already cleared.
Giving an offshore, unregulated entity a detailed blueprint of your physical home and its security vulnerabilities for a maximum potential payout of $125 is a terrible risk-to-reward ratio. Your physical safety and data security are worth significantly more than a heavily diluted balance you are statistically unlikely to ever see hit your crypto wallet.
