Eterno Health Reviews 25

Sad to understand how unprofessional customer service and a broken user flow can kill such a great business. I put 2 stars for the business idea - something Berlin really needs - and for the office design, which is quite aesthetic.

Three times I did not receive any receipt, although I was promised them within 4 weeks, so I was not able to get coverage from my health insurance for the treatment.

Moreover, my blood was tested using the wrong metrics, and I was overcharged.

After a short meeting with the office manager, I was informed that my case had high priority and would be handled shortly. After three weeks, there was still no information, so I sent an email with all the details.

When I received a callback from the support team, I did not understand the purpose of the call - the representative was not able to answer any of my questions that I had described in advance. The only thing she told me was that she is responsible for making appointments.

After a second round of email communication, I was informed that it is not Eterno’s responsibility to provide me with receipts for the services they provide, and that they are not responsible for returning money that was taken due to their mistake.

This is a review for the CEO: the people you hired are killing your business.

good service team and friendly watching out for customers needs

team of doctors give professional services and care

Everything went smooth and without any problems, beautiful modern office, perfect doctors, definitely fresh look on health care

I recently had the pleasure of visiting Eterno, and I must say it was an exceptional experience from start to finish. As soon as I walked through the doors, I was greeted by a warm and welcoming atmosphere, coupled with modern décor setting the tone for a comfortable visit.

From the receptionists who were incredibly friendly and efficient in handling appointments to the medical assistants who provided attentive care, everyone I encountered was professional, knowledgeable, and genuinely caring.

It's clear that they prioritize patient satisfaction and quality care above all else, and their modern approach to healthcare is truly refreshing. Whether you're in need of routine check-ups, specialized care, or simply want a practice that puts patients first.

Stay away from this clinic!!! All they want is your money.
The clinic is impressively beautiful and they have availability on the same day for exams, don't wonder why!

I'll tell my horrible EXPERIENCE so I can hopefully help others: the clinic charges SO MUCH money and they don't have all the equipment necessary to do standard examinations. For one examination in particular, Dr. Kolitsch said literally laughing of embarrassment that I had to go extra to an Optician(!!!).

Then after other the results, I had a rushed phone call of almost 30 seconds with Dr. Kolitsch and she said that I had to be directed to the Uniklinik Frankfurt for another examination. She absolutely couldn't not explain why, although I asked, and she said I had to do an exam there to further analyses. This phone call costed me absurdly 16,32€. Yes, you are reading this right!!!A phone call I didn't ask to take. They just call you and charge you.
I contacted the clinic to understand why I had to pay for a "Telefon Beratung" (phone counselling, which appeared in the invoice). I never had an answer. Weeks after I was charged 24,43€ fine because of payment delay.
A fee because I was waiting for an answer from Eterno clinic?
After so many emails to Eterno, I was then finally directed weeks after to the financial center. I sent them all my previous emails as proof and they said "we have no knowledge or influence over any of the emails you sent to the Eterno" plus they also said that their contact appeared in the invoice, so I should have written them. HOW ON EARTH was I supposed to know that I had to contact them and not the main email of Eterno Clinic???
I made sure to also send this email with cc to Dr. Kolitsch, she didn't answer. I'd be ashamed too. I never heard from them again. I paid the fee, because I'm on the weaker side, I'm just a costumer. I felt really ripped off!!!!

This Place ist just very good for Athletes.

Amazing staff from the front desk, to the physiotherapist to the orthopedist. Beautiful place from the inside to the outside! Vielen dank!