ETFmatic Reviews 

27
•
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

ETFmatic closed my GBP account with no warning (a lot of their emails are conveniently sent to "spam" or not received, they never call to confirm") and I lost 3k. Have just closed the EUR account also... See more

Rated 5 out of 5 stars

I have used the platform for months, and the fees are very competitive (sadly they removed the competitor comparison page during last update). Had no issue adding or withdrawing funds (they even... See more

Rated 1 out of 5 stars

After aquisition of Aion bank, looks like they want to shutdown service. Currently they stopped to accept new fund topups in etdfmatic app, with very cryptic communication, what comes next. Probably a... See more

Rated 5 out of 5 stars

I've been using their services for a few months now, so I do not have a real opinion about their portfolio efficiency yet. So far, I have come in contact with them a couple of times and I am totally s... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Invest every month through a diversified portfolio of the best ETFs, with simple tools to tailor, automatically rebalance and reduce volatility, and minimize your commissions and taxes.


Contact info

3.5

Average

TrustScore 3.5 out of 5

27 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(27)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

My 1-star review is for the fact that…

My 1-star review is for the fact that they deleted my first 1-star review. This proves a lack of professionalism. Instead of investing in people in order to keep good communication with clients, they prefer to delete the comments. Don't worry, the proof is in my email.
PS: I increased to 3stars for the appropriate discussion with Nika. It seems that there is a change . Thank you

October 13, 2021
Unprompted review
ETFmatic logo

Reply from ETFmatic

Hi Radu,
We apologise for the current state of the situation.
We tried to reach out to you to learn more about the problem but without any luck.

We are more than happy to help and fix the issue. Please contact me at nika@etfmatic.com, I would love to talk more about you experience.

ETFmatic team

Rated 5 out of 5 stars

Excellent

Excellent ! I am the client from a year ago , and until now everything it is perfect , no problem at all with withdrawal and very easy platform to use ( perfect for novice )

April 28, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible support

Terrible support. After making a new account and providing every document they asked, they decline to open an account. They will not tell you why. If that's how they treat new clients, I wonder what they do when some problems occur during cooperation. Stay away and find competition which cares about their clients.

January 27, 2020
Unprompted review
ETFmatic logo

Reply from ETFmatic

Hi Adam,
Thank you for your review. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to my attention

We are more than happy to help and fix the issue. Please contact me at nika@etfmatic.com, I would love to talk more about you experience.

ETFmatic team

Rated 5 out of 5 stars

Good platform

I have used the platform for months, and the fees are very competitive (sadly they removed the competitor comparison page during last update).

Had no issue adding or withdrawing funds (they even gave me a phone call to confirm the transfer).

Profits depend on the global/region economy, which has been on average increasing since centuries. But you might end up on a valley for a few years, so it's not stable income. Surely better than a fund manager or picking stocks.

November 8, 2019
Unprompted review
Rated 5 out of 5 stars

Great customer service so far

I've been using their services for a few months now, so I do not have a real opinion about their portfolio efficiency yet. So far, I have come in contact with them a couple of times and I am totally satisfied with their customer service.

September 1, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look