Etheryl Reviews 

142
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Had a great first time experience at this Casino. KYC was done within an hour, cashed out my first time playing. Excellent customer service too.

Company replied

Rated 5 out of 5 stars

I've been playing for a few months from now, I made only a sign up and verified easily as long you have identification.I recieve bonus and play, I was win and able to widraw inatantly if you reach t... See more

Company replied

Rated 5 out of 5 stars

Awesome casino , been playing for over 25 years online and this place has been surprising me week after week with its fabulous bonuses and reward program. You basically dont even have of activate anyt... See more

Rated 1 out of 5 stars

TERRIBLE EXPERIENCE — AVOID Over 10 days waiting for a $400 CAD withdrawal, despite my account being fully verified. I’ve contacted live chat repeatedly, sent 12+ emails, and contacted the VIP m... See more

Company details

  1. Online Casino or Bookmaker

Written by the company

New Up Coming Online Casino Brand Play Top Casino Games | Play The Best Online Slots, Live Games & Casino Games | Weekly Bonuses & VIP Rewards.


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4.4

Excellent

TrustScore 4.5 out of 5

142 reviews

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No recent history of asking for reviews

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Replied to 84% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(142)

141 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely appalled by my experience.

Absolutely appalled by my experience.
I repeatedly showed concerns regarding gambling addiction by setting limits, yet deposit limits were removed upon request and substantial deposits continued to be accepted without meaningful intervention. When things spiralled, the platform hid behind generic responses about “tools being available” while refusing to acknowledge any responsibility whatsoever. I attempted chargebacks which were denied, and despite earlier discussions around refunds, they have now completely refused compensation and closed the matter. Their response was essentially: account closed, position final.
For a company operating in gambling, the lack of genuine duty of care shown towards vulnerable users was deeply disappointing. I will now be escalating this through every available regulatory and consumer channel.

Would strongly urge anyone struggling with gambling addiction to stay away.

May 20, 2026
Unprompted review
Etheryl logo

Reply from Etheryl

Hi Chris,

Thank you for taking the time to leave your feedback.

We're sorry to hear that you're unhappy with your experience.

We take responsible gambling matters extremely seriously and have carefully reviewed the concerns you have raised. Requests relating to account settings and account changes are subject to internal review procedures and are not actioned without the appropriate checks being completed.

As discussed with you directly via email, we have carried out a thorough review of your account and the matters raised. Following that review, our position remains unchanged.

As this matter relates to specific account information, we are unable to comment on the details publicly. However, we remain fully committed to cooperating with any regulatory or consumer channel and will provide all relevant information and records as required.

Should you wish to discuss the matter further, please continue correspondence directly with our Risk & Compliance Team.

The Etheryl Team

Rated 1 out of 5 stars

There are much better casinos out…

There are much better casinos out there.

First they will delay the verification process in any way that they can.

Second you will only be allowed to withdrawal $1000 max your first time along with having a 24 hour wait period till your next withdrawal.

They are not responsive in any way shape or form through vip as they claim it’s a different department.

The chat seems real and genuine but it grows old when you are constantly battling for a withdrawal.

It’s also important to note if you take a cooling off period you cannot withdrawal in that state, and that they will also remove the cooling off in hopes you keep playing and lose it before you can withdrawal.

Also I had about 16k in coin in and it did not deliver a single “gift or comp or freeplay amount” I didn’t even earn any lame free spins with a silly huge play through multiplier.

There’s simply better outfits out there.

May 14, 2026
Unprompted review
Etheryl logo

Reply from Etheryl

Hey Ryan,

We’re sorry to hear you feel this way about your experience.

We’d like to clarify a few points for transparency.

Your verification process required additional review because certain account details did not match the identification documents provided. Once this was resolved, your verification and withdrawal were completed successfully.

Regarding withdrawal limits, our platform applies a lower limit to first-time withdrawals as part of our fraud prevention and security procedures. Following successful verification and withdrawal history, limits increase in line with a player’s account tier.

Throughout the process, our support team remained in active communication with you via both live chat and email and provided updates as they became available.

With respect to cooling off periods and self-exclusion, these tools exist to support responsible gambling and are applied in accordance with our responsible gambling procedures.

Finally, loyalty coins can be redeemed through the rewards shop, and our team provided guidance on how these could be used.

We appreciate all feedback and continuously work to improve the player experience.

Kind Regards,
Etheryl Team

Rated 5 out of 5 stars

So lovely and kind support

So lovely and kind support i have issue with my account and the time have a little delay to resolve the problem , the support team reach me after in email and say sorry and give me some gift , one of the best support and vip team in online casinos word .

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Etheryl Casino. I will update this review once the issue is resolved.

On April 24th, I deposited 100 USD using the April 150% bonus promotion, which had a maximum cashout limit of 2000 USD. After completing the wagering requirements, my balance reached exactly 2000 USD. However, before I could withdraw, I was informed that I needed to complete an additional 2x wager on the 2000 USD balance because it was my first completed bonus and, according to support, this was part of their bot protection system.

After fulfilling those extra requirements as well, I attempted to withdraw my funds. That’s when another issue appeared: I received an error message stating that KYC verification was required before any withdrawal could be processed. I immediately uploaded all requested documents and informed support.
The support team told me that a VIP Manager would contact me by email to assist with the KYC process. Raphael, the VIP Manager, explained the following:
“We use an outsourced third-party KYC provider to do full checks in line with our regulations and legislation for our license to prevent fraud and AML. Rest assured, though, I'm chasing them up now for you so they can push this through as a priority for you, as they know me well in that office, as they do this for a few platforms.”
After several days and multiple follow-ups, I was then informed that my account required an additional review, which would supposedly take 5–10 working days.

Raphael stated:
“Your account has been automatically flagged by our system as part of our routine monitoring processes, due to similarities identified in activity and affiliate source links related to a previously identified group of players. Because of this, a full review is required before any further action can be taken.”

My account is still blocked, and both the KYC verification and the additional review are pending. The stated 10 working-day timeframe expired on May 8, and I haven't received any update. Live support constantly shows: “We're away right now. Please check back later!”, and Raphael has stopped responding to my emails entirely.

Overall, this has been a very frustrating and disappointing experience. The delays, lack of communication, and inability to access my funds have seriously damaged my trust in Etheryl Casino.

May 14, 2026
Unprompted review
Etheryl logo

Reply from Etheryl

Hi Norbert,

We’re sorry to hear you were unhappy with your experience.

As part of our standard security, fraud prevention, and compliance procedures, some accounts may undergo additional review before withdrawals can be processed. These reviews can include verification checks, account activity reviews, and broader monitoring processes designed to protect both players and the platform.

In your case, your account was escalated for additional review following automated security flags identified during our internal checks. Throughout this process, our team remained in communication with you and provided updates regarding the status of the review.

While we understand delays can be frustrating, these procedures are an important part of maintaining platform security and compliance obligations.

As a gesture of goodwill, your original deposit was returned to you.

We appreciate your feedback and will continue working to improve both communication and processing times for our players.

Kind Regards,
Etheryl Team

Rated 2 out of 5 stars

bad rtp bad bonuses bad overall site…

bad rtp bad bonuses bad overall site mesy and slow support not 24/7 withdrawals up too 2 houres not satisfied at all stay away from these its same site as blaze spins

April 26, 2026
Unprompted review
Etheryl logo

Reply from Etheryl

Hey Demfe,

This is unfortunate to hear this! RTP is controlled by the game provider directly and we have no possible way to change or manipulate this, the return to player rate is down to game providers like other platforms.

We also do have 24/7 support which are always available to help and we also believe our bonuses are more then fair and do have overall good feedback.

In regards to a withdrawal taking 2 hours, we usually aim for 20 minutes but this can be delayed sometimes if there's a backlog of withdrawals awaiting to be processed and 2 hours is still rather fast in some situations.

We're also not affiliated or have the same platform as blaze spins and we are a completely separate entity. I've requested more details from you so we can this situation around into a positive outcome.

Rated 3 out of 5 stars

This casino has a very smooth and…

This casino has a very smooth and accessible site. Great game selection. Easy sign up process and verification process. I will continue to explore this casino. I was offered a match bonus to try it

April 16, 2026
Unprompted review
Rated 3 out of 5 stars

It's a cool site

It's a cool site, but I feel like it's a little confusing to navigate. I haven't cashout yet. Hoping to get more into the site.

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Really enjoy this site

Really enjoy this site! The offers are good, the customer service is efficient and helpful and there is a great selection of games available.

March 31, 2026
Unprompted review
Rated 4 out of 5 stars

Great site

Great site, fast withdrawls , some of the bonuses arnt great though the max win amounts on bonuses can be a bit sad so suggest raw deposits.

April 13, 2026
Unprompted review

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