Easy to use with a clear layout. Supporting selected ethical groups and investments. ` And one of only a few genuine platforms for green investments I've been using the Ethex for a number of years a... See more
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See what reviewers are saying
I highly value this company. Ethical and community investments are encouraged. I have just used it a 2nd time. Very easy to use website.
Overall the experience was great. Would just say one thing that might be helpful to others. The form to help me invest direct from my bank did not clearly state that certain numbers would only be re... See more
Really difficult to transfer an existing ISA to you which isn't a set amount - ie you can specify 'full amount' on a normal ISA transfer, but you want a definite figure,which you don't get until the... See more
Company replied
Company details
Information provided by various external sources
Ethex makes it easy for everyday people to invest positively in organisations that are working hard to protect people and the planet. Join our community of 15,000 people and find out how you can use your money as a force for good, whilst targeting returns of 5%. Capital at risk.
Contact info
The Old Music Hall, 106-108 Cowley Road, OX4 1JE, Oxford, United Kingdom
- 01865 403304
- help@ethex.org.uk
- ethex.org.uk
4.7
Excellent
568 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Always smooth experience with ethex
Always smooth experience with ethex, getting investments in and understand the opportunities
August 15, 2024
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
Easy buying ethical investments
Downloading the Offer Document and buying the bonds was really easy. I trust Ethex to do due diligence so the offer is not a scam. Ethex gives access to investments that are not available anywhere else and are really ethical and sustainable. But investments are risky and not easily cashed in so don't invest money you can't afford to lose.
July 27, 2024
Reply from Ethex
Hello,
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
great opportunities to help other people
Ethex offers some great opportunities to help other people who are not as fortunate as some of us. All of the opportunities are genuine and your money is safe and put to good use. However, like all types of investment, do not invest if you cannot afford to lose the money.
August 7, 2024
Reply from Ethex
Hello,
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
All the info you need
An easy to use website with all the necessary information. The help facility is also good.
August 6, 2024
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 4-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide! If you have any comments or suggestions to improve our service, please get in touch at help@ethex.org.uk
Yours
The Ethex Team
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
Very efficient
July 15, 2024
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
Undownloadble opition for…
Undownloadble opition for certifucates...Why should Microsoft 365 be mandated?
June 5, 2024
Reply from Ethex
Hello,
We just wanted to say a quick thank you for leaving a 4-star review of Ethex on Trustpilot. We appreciate you taking the time to do this. We are sorry to read that you have experienced an issue with downloading certificates and we have asked our Operations team to email you for some further details, so we can get our developers to look at the issue.
Yours
The Ethex Team
The two members of staff I spoke to…
The two members of staff I spoke to were very pleasant and helpful. Thanks
May 30, 2024
Reply from Ethex
Hello,
We just wanted to say a quick thank you for leaving a 4-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide! If you have any comments or suggestions to improve our service, please get in touch at help@ethex.org.uk
Yours
The Ethex Team
Safe clear way to invest money
Safe clear way to invest money in ethical projects (green projects and far more).
Website allows you to keep track of investments.
May 9, 2024
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
Beware, your money really is at substantial risk
The platform works well but I wonder what level of vetting, if any, takes place before an offer is launched? Of the three investments I have made, two have resulted in a total loss in less than 3 years. I can't complain as it's made very clear that there is no protection but for me it's proved a very easy way of flushing money down the pan and without really helping any of the causes I believe in. In future, I'll just make a donation to those causes and invest my money in the regulated market.
May 16, 2024
Unprompted review
Reply from Ethex
Thank you for leaving your review of Ethex, we appreciate all feedback.
We’ve tried to ask you for some more information so we can identify your investment account with us and respond based on this, but we haven’t received a response from you, so we can’t confirm your investor identity.
We wanted to address the point you have made about our due diligence process. We can assure you that we take this process very seriously, and while it is inevitable that some of the businesses we list will not survive, we make every effort to review businesses listed on the platform for financial security to minimise the risk to our investors.
As you point out, we make the risks very clear along with the impact being created from investments in the offers.
We are pleased that most organisations listed on the Ethex platform are delivering financial returns and impact, combating climate change, building fairer societies, and strengthening communities.
To date, out of 159 individual offers on the Ethex platform, 155 are still trading, that’s 97.5% of our total offers since 2013. While this demonstrates a low failure rate, we do take every default extremely seriously, and we’re continually working to improve our due diligence process to reduce the risk for investors.
Thank you again for your review and if you have any further questions, please don’t hesitate to get in touch help@ethex.org.uk
I made a mistake while adding funds
I made a mistake while adding funds to my account and the Ethex team quickly picked up that something was wrong and contacted me so that things could be corrected, they were proactive and very helpful.
April 28, 2024
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We're happy that we were able to assist you with your account and are delighted you are happy with the service we provide!
Yours,
The Ethex team
Good concept, but flawed
I bought into this idea because it's a great concept and I wanted to invest money into things that would make a really positive difference.
Unfortunately, my experience has been that it is a very quick way to lose the money you invest.
The first investment was in Signalise, which to date hasn't made any interest payments (and for what it's worth, I understand and agree with the reasons why). However, it seems there was nothing tying Signalise into remaining on the Ethex platform for the duration of the investment. It is now no longer part of the Ethex platform, which makes tracking the investment more difficult.
My second investment was an IFISA investment into Vocaleyes Democracy CIC. On this one, I have to question the level of due diligence made in relation to the claims made in this investment offer, with the company ceasing trading in Sept last year. Though matters haven't been helped by the Directors of said company acting more like fly-by-night crooks than responsible Directors, providing a misleading update in March last year and then nothing until informing us of the company's demise as late as April 2024. I still have no idea of what happened to all the Ethex bond money invested.
My fingers have been burnt enough and if I want to give my money to good causes for no return, I'd rather do it via charity donations.
Edit: I have just received a response from one of the Directors (personal and not formally on behalf of the company), albeit one that confirms that answers to my questions will be given to bondholders via Ethex. On this basis, I will withdraw the above "fly-by-night crooks" comment, though I am still far from impressed by their lack of transparency and communication.
May 2, 2024
Unprompted review
Reply from Ethex
Thank you for your review. We appreciate all feedback from investors. We want to respond to your comments and concerns about the Signalise and Vocaleyes raises on our platform.
These two examples are different situations.
While it is inevitable that some of the small businesses that list will not survive, we understand the pain when a loss occurs. We also feel strongly that, regardless of financial performance, issuers have a duty to keep investors informed about how their money has been spent and the impact achieved. We are engaging with the Directors of VocalEyes Democracy CIC to ensure this happens.
While Signalise has faced challenges, the organisation is still trading, has grown rapidly and is delivering a much-needed and valued sign language interpreting service. Members voted at the recent AGM to make a first modest interest payment.
We accept that it is easier for investors to keep track of their investments if issuers take up our Registry service, whereby we manage the investor register, payments and ongoing communication with investors. Although we explain this alongside other advantages of the service, we have, so far, stopped short of making it a condition of listing on the platform (except in the case of IFISA bonds).
The large majority of organisations that have been listed on the Ethex platform are delivering financial returns and impact, tackling climate change, building fairer societies and creating stronger communities. To date, out of 159 individual offers on the Ethex platform, 155 are still trading, that’s 97.5% of our total offers since 2013. While this demonstrates a low failure rate, we do take every default extremely seriously, and we’re continually working to improve our due diligence process to reduce the risk for investors.
Thank you again for your review, if you have any further questions, please feel free to get in touch via email help@ethex.org.uk
Ethex very much simplifies the…
Ethex very much simplifies the management of investments in the companies under its umbrella
April 15, 2024
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
The risks of investing
This is an update on previous reviews I have left on Ethex.
Some two and a half years after I started investing in companies on this site three out of four of the companies I invested in seem to have settled down and are making the promised payments with no further hitches to date.
However, one - Vocaleyes CIC Democracy - simply dropped off the radar about 6 months ago, with no notice or way of getting in contact. Ethex said they had tried to get in touch with them but I didn't hold out much hope and I knew there would be no redress.
This was confirmed today when I received a notice from the company to say that they had become insolvent and were applying to be struck off the companies register. I have the option to petition for them to be wound up and any assets sold so that I can at least partially recoup my investment but apparently this will cost more than the investment, with little chance of success.
I knew in making these investments that they carried a risk of failure, and the warning banner above the home page on the Ethex website now makes this clear in very stark terms, but I had not expected firms in this sector to simply disappear into the night like a cowboy company, leaving me out of pocket and without even the satisfaction that they have achieved some good.
It confirms the risks of investing in companies, especially start-up companies, in this sector.
April 22, 2024
Unprompted review
Reply from Ethex
Thank you for posting your updated review here, we appreciate all feedback from investors. Firstly, we would like to assure you that Ethex takes any event of default on the platform very seriously because of the effects on our community of investors.
You are right to point out in your review that all investments carry risk, and this is something we strive to make clear to potential investors at every step of the process. While we are continually working to ensure our due diligence process is as thorough as it can be, a small minority of the organisations listed on the Ethex platform have not survived.
Like you, we feel strongly that companies have a duty to keep investors informed about how their money has been spent and the impact achieved. Along with all bondholders, you should have received a copy of a letter to that effect issued by Ethex to the Directors of Vocaleyes Democracy CIC. We will keep investors informed of any further developments.
Thank you for being an Ethex investor and supporting organisations making a positive social and environmental impact. If you have any further questions regarding this matter, please don't hesitate to contact us directly via email at help@ethex.org.uk.
Yours,
The Ethex Team
Good information and communication via…
Good information and communication via the platform.
April 3, 2024
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
Amazing platform
Amazing platform - great concept, easy to use, excellent communication / responsiveness
April 1, 2024
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
Easy to access and pay
Easy to access and pay. Emailed updates on purchase and payment.
April 3, 2024
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
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