Ethical Apothecary Reviews 

235
•
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Fabulous range of quality ethical products. Products I especially love are the evole eye serum, ishga body oil & body spray, scence naturel deodorants (I did absolutely love the smell of the schmidts... See more

Company replied

Rated 4 out of 5 stars

My order took six days to arrive and although you showed stock of the bitter orange lip salve when I ordered, you were out of stock and you sent me another scent. As this original scent was asked for... See more

Company replied

Rated 3 out of 5 stars

I can’t give a zero star review but I would if I could !! My order was placed and paid for on 06/07/23 and I still haven’t received it some 3 weeks later. I have emailed, messaged and tried to ri... See more

Rated 1 out of 5 stars

My package never arrived to me. It was delivered to someone who signed for it but was clearly not me and when I contacted the company to discuss this they did nothing to resolve the problem. They neve... See more

Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Hair Product Store
  5. Toiletries Store
  6. Wellness Center

Information provided by various external sources

Cruelty Free & Ethical Beauty Brands. A collection of professional, award winning, handmade, small batch products. With a choice of Organic & Vegan products


Contact info

3.6

Average

TrustScore 3.5 out of 5

235 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.6

All reviews

(235)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely products

Loved buying from Ethical Apothecary. Beautiful products and great customer service. Highly recommended!

October 1, 2021
Rated 5 out of 5 stars

Great

Great products, great service and little free gifts too. Thank you!

August 27, 2021
Ethical Apothecary logo

Reply from Ethical Apothecary

Hi Katie

Thank you for leaving us a lovely 5 star review

Best Wishes
Mel and Sam

Rated 5 out of 5 stars

Very happy wth first order - I'll be back for more!

I'm very happy with my order of the Ethical Apothecary. They have such a brilliant range of products, I found it hard to choose which ones to buy!
The order was dispatched quickly, and the products arrived safely in a well-padded and eco-friendly package.
This was my first order with them, and I'm very impressed. I'll be back for more!

July 7, 2021
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Reply from Ethical Apothecary

Thanks so much for taking the time to leave us such a lovely review. So happy to hear you enjoyed shopping with us. We look forward to welcoming you back!

All the best
Mel and Sam

Rated 5 out of 5 stars

Great service

Kept me well informed and delivered a brilliant product quickly and efficiently.

June 29, 2021
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Reply from Ethical Apothecary

Thanks for your fabulous feedback! We look forward to welcoming you back to ethical apothecary in the future.

All the best
Mel and Sam

Rated 5 out of 5 stars

Good delivery, sustainable packaging

Good delivery, easy to use website and sustainable packaging - very pleased

June 29, 2021
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Reply from Ethical Apothecary

Hi Steph

Thanks for leaving us a lovely review, delighted to hear you found the website easy to use and was happy with your order.

Best Wishes
Mel and Sam

Rated 5 out of 5 stars

Always so helpful and the products are…

Always so helpful and the products are super, would not go anywhere else - Thank you Ethical Apothecary :-)

May 18, 2021
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Reply from Ethical Apothecary

Aw that's lovely to hear, thank you for your on going support, it means so much to us both.

Warm Wishes
Mel and Sam

Rated 5 out of 5 stars

I stumbled across Ethical Apothecary…

I stumbled across Ethical Apothecary when looking through the internet for Ishga products. Delivery was super quick and there was a lovely hand written note inside the box which was a beautiful touch.

May 6, 2021
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Reply from Ethical Apothecary

Dear Angela Many thanks for your lovely 5 star review. We hope you enjoy your beautiful Ishga products. We look forward to welcoming you back soon.
Best Wishes
Sam & Mel

Rated 5 out of 5 stars

Free Skin Consultation via website

I recently completed a free skin consultation available through Ethical Apothecary’s website and am so pleased with the experience. Firstly, I thought it was a wonderful thing to offer - there are plenty of people out there who, like me, really need some help when it comes to looking after our skin! The form was really simple and easy to fill out and asked no unnecessary questions, but gave you the opportunity to share more information or a photo of your face if you wished. The information and product recommendations received in return provided a perfect ‘point in the right direction’ and I am looking forward to getting into a skincare routine with new products. As a southerner, who has not had the fortune of visiting York in recent years, I have never met Mel or Sam but trust their advice and think their customer service is absolutely incredible. I highly recommend this service - thank you Ethical Apothecary!

May 4, 2021
Unprompted review
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Reply from Ethical Apothecary

Thank you Thank you Thank you. Have a wonderful day and so pleased you like the consultation form. so happy we are able to help.
Look forward to welcoming you back soon.
Warm Wishes
Sam & Mel

Rated 5 out of 5 stars

I absolutely love this site

I absolutely love this site. Amazing customer service and fantastic, high quality products.

April 29, 2021
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Reply from Ethical Apothecary

Thank you so much for taking the time to review Ethical Apothecary it means the world to us and we are so happy you love our website.
Very best wishes Sam and Mel

Rated 5 out of 5 stars

Really lovely Co founders that replied…

Really lovely Co founders that replied to me very quickly regarding the address as they was an error ! My daughter as the bath salts so I love them . But not actually used mine yet ! I’m having a new refurbishment on my bathroom in June . As I’ve a shower at the moment , so can’t wait to use them in my new bath 🛁

April 16, 2021
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Reply from Ethical Apothecary

Dear Heather
Thank you so much for taking the time to leave us such a positive review, enjoy your new bathroom and your gorgeous new salts.
Very best wishes
Sam & Mel

Rated 5 out of 5 stars

Impressed

Great products, presented beautifully with very prompt delivery

April 16, 2021
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Reply from Ethical Apothecary

Thanks so much for taking the time to leave us such a positive review. We are thrilled you are happy with the prompt delivery and the presentation of your parcel. It means the world to us
Very best wishes
Sam and Mel

Rated 5 out of 5 stars

Beautiful essential oil candles

I’ve recently bought two Hobo & Co candles and they smell amazing! I like candles that are environmentally friendly and have essential oils in them so this brand is perfect. I also love the amber glass jar. Delivered quickly, so great service too. Would highly recommend!

April 10, 2021
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Reply from Ethical Apothecary

Dear Emma,
We are so thrilled to have received your 5 star review and so pleased you love your candles as much as we do
Very best wishes
Sam and Mel

Rated 5 out of 5 stars

amazing product

Ordered the coffee and citrus face scrub and it's gorgeous!! arrived well within the delivery window and the product is beautiful - smells lovely, came exactly as described, has done wonders for my skin and leaves it feeling amazing. 100% would recommend!

March 24, 2021
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Reply from Ethical Apothecary

Dear Cerys
Thank you for your wonderful 5 star review. So pleased you love your scrub and you received your products in good time
Very best wishes
Sam & Mel

Rated 5 out of 5 stars

Beautifully packaged product

Beautifully packaged product. Wonderfully efficient, kind and friendly customer service and support - Thank you so much Sam :-)

March 24, 2021
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Reply from Ethical Apothecary

Dear Julie
Thank you so much for your lovely 5 star review. We are thrilled you liked how the parcel was presented.
Very best wishes
Sam & Mel

Rated 5 out of 5 stars

Amazing products

Amazing products, so lovely to use and very fast efficient service. love this website.

March 21, 2021
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Reply from Ethical Apothecary

Dear Kate
Many many thanks for taking the time to review Ethical Apothecary, enjoy your wonderful products
Best wishes
Sam and Mel

Rated 5 out of 5 stars

Genuinely amazed by the shampoo cube…

Genuinely amazed by the shampoo cube for greasy hair, my daughters hair is grease free and shiny.
Excellent service from Sam with great advice
Thankyou

February 24, 2021
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Reply from Ethical Apothecary

Dear Nicola
we are delighted to hear how impressed you are with the Bain & Savon Shampoo.
If you require any further advice plese do not hesitate to contact us
Best Wishes
Sam & mel

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