I am so sad
I am so sad. I booked a return flight and booked the wrong date back so I called them and asked them to change because I had value ticket it was possible for a fee. I agreed and asked the customer service to pay with Paypal, he said that it was possible. He send me the link by mail but there wasn't any PayPal link only creditcard. I told him I don't have it with me and I asked for a Paypal link. He said o oke try it from your side on the app, I tried but it didn't worked I got an error. I told him that and he said make a screenshot of it and send it back to us if they ask you about it and maybe you can keep the same price. I did that. Then he said let me send you a second link because there needs to be a Paypal link. The second also didn't had a Paypal link so then he told me the link will expire in one hour, try it then or tomorrow when you wake up, because I told him it's 3 am. I thanked him for his help and went to sleep. When I wake up I tried but I didn't got the change to change it. I saw the date was changed but I couldn't change it. And then it got from retour to a one way ticket from its self. When I called customer service they told me the ticket has been expired because I needed to book the fee for changing my ticket. I told them that's not true you college told me I can change it when I wake up and he never told me that I will loose my ticket if I don't pay the expiring link. He did mentioned that the link will expire within 1 hour and also the second link but he never ever told me that I will loose my ticket if I don't pay it. Nobody is stuped to let an expensive ticket go away! I made 3 times my complain and 2 times they did investigation and got with the same answer every time. Our college told you that the link will expire. My answer to them stays the same and tell them yes correct he told me that but he also told me that I can book the next day when I wake up and that it's no problem to try it again after the link expires. And he also recommended me to make screenshot for if someone ask me about it. But he never ever told me that i will loose my ticket. But they don't want to check what's said after that and they said it's only relevant that he told you that the link will expire in one hour while I told them from the beginning he told me that before they even started the investigation.. it's so heart breaking because it wasn't a cheap tickets and I feel like cheated.. that for so a big company and they have people that doesn't explain good what the consequences are.. please help me out!!! This trip was mentioned to go with the complete family for the first time on a vacation together.. and to enjoy it.. I am still waiting for the third attempt to get a reaction. And second time that they promise me that a supervisor will call me but I still didn't got any call..
Reply from Etihad Holidays
Dear Emili,
Thank you for sharing your experience. We are sorry to hear about the difficulties you have encountered with your flight ticket and understand how disappointing this situation must be, especially given the importance of this family trip.
We would like to clarify that Etihad Holidays is the German tour operator offering holiday packages departing from Germany and is an independent business and not connected to Etihad Airways itself. Your review appears to relate to a flight ticketing issue with Etihad Airways, which is a separate company responsible for its own flight bookings and ticketing processes.
We’re sorry that we’re unable to assist you directly with this matter, but we sincerely hope that the Etihad Airways team will be able to look into your case again and find a suitable solution for you. We wish you all the best and hope things can be resolved soon.
Kind regards,
Your Etihad Holidays Team