It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the... See more
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Easy and inexpensive to purchase tickets. However, this is the second time I have purchased tickets in 2 months and don't like waiting until 4 days before the event, to print tickets. When I pay right... See more
Company replied
It was easy to purchase tickets but did not get a clear answer if Jonantha Brook was bringing her band. Got the tickets on my e-mail immediately. Easy experience.
Company replied
It was very easy to purchase my ticket but I was disappointed that I could only put my ticket on my phone if I had an iPhone. We Android users are left out.
Company replied
Company details
Written by the company
Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.
Contact info
Raleigh, United States
- etix.com
4.3
Excellent
10K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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You need more customer service people
You need more customer service people. I was on the phone waiting for over an hour only to be told my free tickets I received when I renewed my membership couldn’t be used due to black out dates. A greedy rule. For the money you charge for tickets and memberships, I’d think you could afford more employees so one wouldn’t need to wait so long for service. The person that did help me was polite and helpful.
October 8, 2025
Reply from Etix
Hi Brian,
Thank you for sharing your experience. We’re glad to hear that our representative was helpful, but we regret the long wait time you encountered. Membership benefits and any blackout dates are set by the venue, and we follow those policies as their ticketing partner. We’ll be sure to share your feedback with both the venue and our team so we can continue working to improve the overall experience.
Regards,
Etix
Very good helpful
October 8, 2025
Easy Process
The tickets were complete, sent on time, and easy to print. The instructions given for how to print and send to Apple Wallet made the whole process very easy.
October 8, 2025
No Problems.
No problems, but I would like the option of having tickets mailed to me.
October 8, 2025
Great was fast easy
October 8, 2025
They were very helpful and made sure I…
They were very helpful and made sure I was satisfied. I was very happy when I left. Thank you all for being so kind.
October 8, 2025
Your ticket agent was very helpful and…
Your ticket agent was very helpful and courteous!
October 8, 2025
Very easy to use and receive tickets
October 8, 2025
Very easy to use
October 8, 2025
One confusing moment
One confusing moment, when it was not clear how to add the second ticket to our reservation. We ended up ordering our tickets separately.
October 8, 2025
It was very easy to navigate and make…
It was very easy to navigate and make my purchase
October 8, 2025
It’s smooth.
October 7, 2025
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