etrailer Reviews 

Worst customer service ever... The company canceling my order.
I put my order in. My checking account reflected the $531.91 payment pending. Two days later the pending amount dropped from my account. I went to the website and it said that one of the items I had ordered was not in stock. So I adjusted my order with an item in stock. I was instructed to confirm this through my email. I did. I then received an email saying it had been confirmed. I came back to my email later to find another one saying it hadn't been confirmed. Then e-trailer sent me a message asking if I still wanted it. I said yes. He adjusted my order and said okay. The next day I received a message saying my payment needed to be reverified. I tried to re-verify it and it would not let me. The next day I received a duplicate message from another person saying that my payment needed to be verified. I went to the website and found that my entire order had been canceled. The cart had been emptied. I tried to reestablish my payment information and reorder, the website would not let me. I called the 800 number and I cannot speak to anyone (I now do not have a pending order). I tried to email and my email was sent back.

You need to deliver when promised.
When someone has to pay for delivery they expect to receive it by then. First and Last time ordering from etrailer.com.

Total piece of junk—you have to buy even more devices just to use the one you have, because it doesn't work on its own. What a rip-off, what a shitty scam.

was wrong size. I called and emailed the merchant before they shipped the product to cancel the order because the product was the wrong size. They shipped the product anyway. The item was returned without opening the package. UPS driver took it back. Merchant billed me for return shipping charges for returning even though shipping the product to me was free in the first place. The merchant billed me shipping charges on the return shipping even though they did not incurred return shipping charges from UPS. Merchant gets a discount from UPS as a business partner for out going shipping and merchant charged me shipping full rate as if I was an independent UPS customer. Merchant needs to prove they were billed by UPS for the return shipping.

Lazer detailed what needed to be done and when I placed the order, all the parts were in stock and are currently on the way.

Robin answered my original question.

Andrew was knowledgeable, and helpful with my trailer axle issues.

Andrew’s response was quick and answered all my questions. I appreciate the “live” expertise and the wide selection carried by Trailer.

Thank you.

Ordered a bearing and it shipped way late and now it shows on the usps website that its just roaming around upstate ny. Traveling from post office to post office. Even though it has been at our post office 2 times then sent elsewhere. I gonna guess they put the wrong adress on it. Cant get a call back from anyone. Please dont order from this company. Thank god we only spent 15. If it was more i would of been to the bank to file a claim already.

Bought some mirror extensions, paid expedited shipping and their system said it would arrive the date I needed them. They arrived 2 days late. Due to arriving 2 days late I had to go out and buy some. Now I am returning these but am forced to pay the $30 for return shipping even though none of this is my fault. So I am now out $30 and have nothing to show for it even though I did nothing wrong.

Edit - was able to speak to a manager who did get me refunded...

Do not trust etrailer shipping schedule. Took several business days to actually ship items. Nothing but“holiday” excuse even though I ordered days after holiday. Far beyond scheduled delivery day before it actually ships. Only received platitude apologies. $3000+ order didn’t matter. Do not trust to them to ship timely and responsibly.

I had a question about a product. I emailed their support team and got an answer back quickly. The response was helpful and exactly what I needed to know. It's one way etrailer stands out from the rest of the sites.

Excellent customer service from beginning to end and the product I ordered works exactly like it should. I am very happy with my purchase and the service.

Super helpful. Exactly what I needed. Thank you

Ordered an awning on April 1. Trailer cart said it would be delivered April 6. No delivery on April 6 and no tracking available. Called and spoke with customer service they said it would be delivered this week. Driver calls saying he can't find me... he is trying to find me in the wrong state!!! Called customer service again and was told by Lauren another one would be sent and she would email the pro number. No email no pro number. Called again and talked to Melissa told it would be sent right away. I specifically ask them not to use TForce for the freight. No problem says Lauren but they sent it TForce anyways. TForce attempts delivery on May 14 of the wrong item. Instead of a 17' roll and fabric they have a 50' roll of fabric with unfinished edges and no labels or identifying information on the box. I refused the delivery since it was not the product I ordered. Call Etrailer again. Kimmy tells me she will make sure it's right this time and will ship on a different carrier. Terrible customer service and no concern for their customers. There is no excuse for the wrong product being shipped twice!

Jameson did a good job reviewing my question and provided an answer that made sense. Thank you for the quick response.

The part I was looking for was no longer available but Heather was able to find a suitable replacement quickly. Just ordered it!

I had a question and the specialist answered it in a quick manner.

Question was answered with options.

He was very knowledgeable.
Good job.