Educational Testing Service Reviews 302

The test results did not arrive in time. They say 8-10 days but it took them more than 14 days. E-mails remain unanswered even until now (2 months later). Since having signed up, I receive unwanted spam (emails and mail to my home) of partner organizations although I explicitly declined my personal information to be shared with partner organizations.

First of all, the test was cancelled, and the numbers that were supposed to help us reschedule the test were extremely useless. Nobody knew what to do. When I received a call from someone who was supposed to assist me, they said that they were not the right person for it, and I had to call ETS in the US and pay for it, including crazy phone fees. This is one of the most unprofessional services I have ever received. They don't even have a phone for cases when they cancel an exam, and people need support.

I've been trying to cancel/reschudule a home test for the past week. The online options do NOT appear on my account. So I tried calling to get help. NOTHING. Can't get a hold of anyone. It should be illegal for a corporation that takes hundreds of your dollars for 1 test, but provides no LIVE customer or tech support. And replies of email to get back you in 3-5 business days? ARE YOU KIDDING ME?
I need to deal with this, and have NO way. I tried calling the 1 phone number I found on their website, it's a recording that talks forever and provided no-one to speak with. Just waiting for no-one.

HELP!!!

We pay so much and they don't even tell us what we get wrong, in order to be able to improve.

Support sucks also.

Price is ridiculous.

This company has been horrible.( ETS PROCTOR U) I am behind in starting my student teaching because of them. The first test attempt The proctors computer shut down and kicked me out of my test I was unable to finish an essay and did not pass test by 2 points due to not finishing the essay yet i scored really well on the first part of the test the multiple choice. I was so upset over this and they would not pay for me to retake because they had scored it and i couldnt retake for 30 days plus. This gave me almost like ptsd so i did not try taking another test for almost three months i studied really hard and 2 days ago finally bit the bullet to give math a try well it did not work out in my favor after checking all my set ups and testing internet pretests everything was perfect but on there end there was an issue when i asked what i needed to do to correct the problem they ignored me and would not answer me i went through the phone and 3 proctors when finally 4 hours later i was fed up and shut the computer down and cried lol. This company needs to let me retake the essay and not the multiple choice as well as pay for it for my time getting a sitter and now not being able to student teach because of a deadline that I had plenty of time to meet otherwise. DO NOT USE THIS COMPANY !!!! I am contacting the attorney generals office as well

Did everything as good as anyone would, they still got to keep my money.
I paid $290 usd for a Home Based test a few weeks ago, showed up in advance, tested my connectivity, passed it, showed up to check in at the exam and the ProctorU technician tells me my connection is not good. How can it be not good if I just passed the connectivity test?

I reached out to them via email, they answered and then copy pasted the same response again and again when I was trying to reach out to them. The blame on the student 100%. Lost the money and my spot at a Master's degree because I couldn't meet the application deadline. Thanks ETS.

Terrible terrible just terrible again, it’s a SCAM !!! Spent almost 3 hours trying to connect and take the test , switching 4 proctors , my access password wasn’t working , safari was down and chrome wouldn’t allow me to initiate the testa cause the password wasn’t recognized. Ended up not taking the test and being frustrated all day .

I paid for TOELF and didn't even get registered for an exam. No refund even after many emails. I lost 180$ for nothing due to them

Joining more than a hundred people in expressing extreme disappointment with my test, which I had to take at home due to the lack of testing centers in my area (Bern, Switzerland). My test got terminated by the proctor with an excuse in the middle of a listening activity (my test was running smoothly and my connection to the Proctor was fine until they took my controls and terminated my chat). I have been blamed for not running background checks before the session (which is just not at all true). They will cause problems to terminate your test on purpose so you lose your money and time. It is a scam, avoid it.

I wanted to take a TOEFL iBT at home. During the 10 minute break I did not move a muscle nor leave my testing area. After the break I wasnt able to reconnect to the exam. Long story short - they disconnected me from the exam and accused me of leaving my testing area.
After 5 hours of talking to customer service and 6 Proctors I managed to get back to my exam and finish it. Now I am being told that due to all the interruptions experienced during the exam my test wont be graded (interruptions THEY caused...).

I dont know w.t.f kind of unprofessional institution this is but if I could I´d give them 0 stars.

DONT WASTE YOUR MONEY ON THEM, THEY´LL SCAM THE F OUTTA YOU!!!

Untrustworthy organization. Right before I click start on the Praxis, they say the test has been terminated. After days of following up, they claim it was an app in the background running. Except I opened no app. Nothing. I only turned on the computer and opened the site to take the test. I had previously ran the computer through ProcterU testing requirements and had been cleared to take the test on two different occasions. Absolutely ridiculous.

They deserve 0 stars. Attempted to take a test, but was shut down for no reason. Was given no answers. Wait on the phone for hours for staff that has no desire to actually help. Can we please get another testing service. DO NOT TAKE ONLINE. In person only. Horrible company.

I just took my praxis core writing exam scheduled for at home. Immediately into it, I was told that I would be given 100 minutes for the test. However, on my email receipt/confirmation, it clearly states that the duration will consist of 120 FULL minutes. This being my first time resting to take a praxis exam, I am very disappointed and am NOT looking forward to taking 4 more exams with them. My test was cut short and I better be reimbursed with a free test or time allotted into my previous test. This is just ridiculous.

Terrible customer service and absolutely no flexibility. The tests are a scam.

in spite of the unclear instructions I took the Home Edition version of TOEFL. It was fine until they terminated my test without letting me explain because I took my phone out of the room during the break even tough it was written on the screen to take the phone out doing the break.
I contacted several numbers including Proctor company, ETS service and several mail adresses that day and the next ones but they kept ignoring me except with one email in which they told me they’re going to look into it and no response ever since. I was unbelievably ripped off, Going to take IELTS now.

Have read all the other comments. No customer service, accusing of cheating and a total scam

No wonder the United States has a teacher shortage! I took the CORE exam and exceeded the average performance range! On the other hand, I have repeatedly failed by 1-3 points each time on the two exams that are on "bell curves." I even asked to have one of my exams re-scored. I had the two exact same questions presented to me on different occasions. How was it that I received an 8 scoring on the constructed analysis portion the first time, but when I did much better in the multiple choice, I was scored a 5 (just shy of passing)? I smell a rat!

And don't get me started on the "New Jersey" business who clearly has an entirely outsourced customer service staff.

This is the biggest scam and I do not recommend this for anyone. I ordered an online test, on the test date everything was going fine until I got kicked out of my test. They claimed that I cheated even though i did not do anything. I then tried contacting their support system on the mail and on the phone. They did not anwser on the mail and on the phone i waited in Line for hours and nobody anwsered. It has now been over a month and no one has answered me. This is a total scam and they just want your money.

How are these people running a legal global business?
As I have now read that it happened to so many, it also happened to me: the Home Edition test crashed and froze multiple times so I couldnt finish the test. My computer is way above the necessary technical testing requirements. Still, after inquiring to reschedule or for a refund, I also just received a copy-paste message stating that it was my fault due to my computer not meeting requirements. Absolutely ridiculous and apparently a major ongoing scam operation. Why is nobody suing these thieves?