Very fast delivery and low price but I dont think it was a genuine product. The lid on the jar had clearly been opened and the cream was not the same colour or consistency as the genuine product. The... See more
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Accidentally ordered the wrong fragrance but Eniel from the service team was very helpful through the whole returns process, and then issued my refund when my package eventually arrived back with them... See more
Original, high quality scents, possible to find both niche and designer brands, and very very fast delivery, all I could ever ask for, maybe more niche brands could be added to fragrance.com portfolio... See more
Got Xerjoff Uden Overdose from them at a great price, much better than the average. The product was new and original. It came well packed, and the delivery to Ireland was quite fast, around 5 working... See more
Company details
About Fragrance.com Europe
Written by the company
Elevating beauty standards since 1997
As the dedicated European label of FragranceNet.com Inc., Fragrance.com carries a long-standing legacy of trust, expertise, and elegance. Since our European debut in 2019, we have committed ourselves to providing a sophisticated shopping destination for beauty enthusiasts across the continent.
Our portfolio features a meticulously curated selection of over 10,000 genuine items. We bridge the gap between global luxury and local accessibility, offering everything from iconic designer fragrances and rare niche scents to advanced skincare, professional haircare, and makeup essentials. At the heart of our operations is an uncompromising guarantee: 100% authenticity on every product.
From our state-of-the-art distribution center in the Netherlands, we provide rapid, reliable shipping throughout Europe, ensuring your premium beauty selections arrive with the care they deserve.
As the dedicated European label of FragranceNet.com Inc., Fragrance.com carries a long-standing legacy of trust, expertise, and elegance. Since our European debut in 2019, we have committed ourselves to providing a sophisticated shopping destination for beauty enthusiasts across the continent.
Our portfolio features a meticulously curated selection of over 10,000 genuine items. We bridge the gap between global luxury and local accessibility, offering everything from iconic designer fragrances and rare niche scents to advanced skincare, professional haircare, and makeup essentials. At the heart of our operations is an uncompromising guarantee: 100% authenticity on every product.
From our state-of-the-art distribution center in the Netherlands, we provide rapid, reliable shipping throughout Europe, ensuring your premium beauty selections arrive with the care they deserve.
Contact info
Postbus 3119, 3301DC, Dordrecht, Netherlands
- +31 85 130 96 09
- customerservice@eu.fragrance.com
- eu.fragrance.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Good value and service.
April 26, 2026
Good price and fast shipping
Good price and fast shipping, but the Irish postal service misplaced the package. After I contacted Fragrance customer service, the package was found within 3 days thanks to their help. Thank you very much: Linda 🤗
April 21, 2026
great parfum for the best price.
April 30, 2026
Ordered the wrong fragrance - no problem returning
Accidentally ordered the wrong fragrance but Eniel from the service team was very helpful through the whole returns process, and then issued my refund when my package eventually arrived back with them. Was my first experience with Fragrance.com so I'm happy a messy situation was handled so well and I'll feel secure ordering again. Hopefully I'll order the correct one this time!!
May 7, 2026
Unprompted review
empty parcel
If you're sure I received the package, why can't you contact me and just ignore me instead of helping me with this situation? I've lost time and money. So please respond to my letter.
May 3, 2026
Unprompted review
Reply from Fragrance.com Europe
Dear Vladimir Boiko,
Thank you for your review. You indicate that you received an empty package; however, this does not correspond with the weight scans that took place during shipping, sorting, and pickup at the package point.
Therefore, we must assume that the package was received correctly.
Kind regards,
Bas
The price of the products are good deal…
The price of the products are good deal and the shipment is fast.
April 16, 2026
I had a delivery issue where my package…
I had a delivery issue where my package was mistakenly marked as delivered. However, the customer service team at Fragrance.com was incredibly supportive and professional. They took my concerns seriously and acted fast. I also want to thank the courier/delivery personnel for their dedication and for personally ensuring that my package reached me safely. It is rare to see such genuine care and accountability. I am very happy with my purchase and the way this situation was handled. Five stars!
May 1, 2026
Unprompted review
Quality backup service
When they realized there was a delivery delay they very promptly remedied
The situation
Their website was very clear descriptive and infirmative
April 15, 2026
Great Service
Great Service
Top Class products
Fantastic prices
100% recommend
⭐️⭐️⭐️⭐️⭐️
April 20, 2026
My package was lost or stolen no help from costumer
My package was lost or stolen by someone i dont get any answer its says on tracking delivered 11:49 but signed 11:59 its looks so sus i told them to please check it with a courier as courier says only sender can report that case or claim investigation i have no choice or any answer from support i wasnt home i asked all the neighbours there wasnt any package left at them. Also a meanger of a building checked a cctv from that day and hour and there was no courier on my floor at this time i tried to explain it to a support but for overall i dont get any answer or no any help to try find my package i just want to locate it // will update my opinion if i get any help
April 27, 2026
Unprompted review
Reply from Fragrance.com Europe
Dear Mariusz Kasztanski,
Thank you for your review and feedback. We have started an investigation with the carrier to check the whereabouts of your package.
We will be in touch soon.
We try to respond as soon as possible (within working hours)
Kind regards.
I didn’t recieve my parcel and couldn’t…
I didn’t recieve my parcel and couldn’t even reclaim
April 12, 2026
Reply from Fragrance.com Europe
Dear Ghali Echatibi,
Thank you for your review. Unfortunately, we have not received any message from you. Our customer service can assist you well when you have an issue with your order. Please contact us at customerservice@eu.fragrance.com.
Kind regards,
Bas
Efficient company to deal with
Efficient company to deal with - speedy order processing, up to date communication re status and safe delivery. Additionally prices very competitive…
April 15, 2026
Always the best!
April 12, 2026
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