FCUK: French Connection UK Reviews 5

I’ve never experienced such confusing and unhelpful customer service. I contacted Mohammed regarding my order EU171726, which I never received, only to be sent conflicting information.
First I was told tracking showed “delivered” — the parcel never arrived.
Then I was told it’s “in transit” in the next shipment cycle.
They partially refunded €9 shipping while ignoring the full €120.20 I paid.
Live chat didn’t work. Emails were ignored, mismanaged, and inconsistent.
Mohammed’s email did little more than repeat the vague corporate excuse about EU delays, offering no real solution.
If you value your money, sanity, or time, do not trust this service. Their internal chaos will leave you frustrated and out of pocket
.Placed my order on 2nd February. Tracking was either nonexistent or misleading. French Connection claims “on the way,” then “dispatched,” then the tracking shows “delivered” — but the parcel never arrived.
Customer service is polite but slow, and their shipping promises are completely unreliable. For an international order within the EU, 10 working days is standard, but when your system says delivered and it isn’t, that’s completely unacceptable.
Honestly, I was excited as a first-time customer, but this experience has been frustrating, stressful, and a huge disappointment. Would not recommend until they sort their delivery reliability.

Ordered the Street Twill Skinny Trousers.
Received it today. NOT AT ALL AS ADVERTISED. Firstly, its not skinny. Secondly, the picture on the site is the total opposite of the pants I received.
The pants I received had a tag stating "Twill Trousers", but was straight cut, business like pants.
Then - there is NO return or refund section on their website or email. Such a bunch of scammers.

Bought their slippers, and within a day they're ripped and broken. Can't even get a refund!

Can't believe I am even giving it 1 star.
The dress doesn't look at all like the picture, not the color, not the shape.
It always said free return, but in very small it was written "only if you are in the UK". So now I am paying 40€ just to return a 110€ dress that is just wrong

I'm an active player in some fashion games with a partnership with french connections. I bought two shawls as a gift, and in return, I got an inside-game diamond. In a nutshell. Great experience; it was so easy, excellent delivery, reasonable price too! I will check the website when I need some fashion items.