Well you delivered me one part of my order and lost another one but in a way you are good eshop. Maybe better customer service like accesibility otherwise the help was amazing.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The items are great quality, as expected, but I believed the charger would have EU plug by default, and I was dissapointed that I could not order power banks.
Whether it is a cable, an adapter, or a more complex electronic device, my experience with UGREEN products has been consistently positive. I appreciate their sturdy construction and thoughtful de... See more
Great overall. Ease of ordering and with payment options. The item arrived in prime condition and works seamlessly. Matched the description. The actual weight is rather felt, but it is high output G... See more
Company details
- Electronics Store
- also in
- Cell Phone Accessory Store
- Computer Accessories Store
- Electronics Accessories Wholesaler
About UGREEN EU
Written by the company
UGREEN is where technology meets everyday life.
UGREEN is a technology-driven consumer electronics brand built around one simple belief: great products should be designed around real user needs.
Guided by R&D, product design, and continuous user feedback, we create practical tech solutions that make everyday digital life easier, faster, and more reliable. Our product range covers chargers, power banks, USB-C hubs, docking stations, cables, adapters, storage solutions, and smart accessories for work, travel, home, and professional setups.
We are trusted by users around the world because we focus not only on performance, but also on long-term reliability, thoughtful design, and everyday usability. From product development to after-sales support, our goal is to deliver technology that feels useful, dependable, and easy to choose.
Whether you are upgrading your workspace, powering your devices on the go, or building a cleaner digital setup, UGREEN is here to help you stay connected with confidence.
200M+
Global Users
|
1950+
Patents
|
180+
Countries
|
50+
Product Design Awards
|
Why shop with UGREEN
Fast 2-5 day delivery on all orders
30-Day Worry-Free Trial
2-Year Product Warranty
Technology designed around real life
Written by the company
- Built for the way you charge, connect, and create
- At UGREEN, we design practical tech solutions around real user needs. From fast chargers and power banks to USB-C hubs, docking stations, cables, and smart accessories, our products are built to make everyday digital life easier, more reliable, and more connected.
30-Day Worry-Free Returns
Fast delivery, 2-year warranty, and a support team that's always here to help.
We want every customer to feel confident before and after purchase. That's why orders from our official store are supported by a 30-day return policy, reliable delivery service, and a 2-year product warranty.
Contact info
40549, Düsseldorf, Germany
- +1(888)820-8830
- service.eu@ugreen.com
- eu.ugreen.com
Nexode & MagFlow Air Editions
4.4
Excellent
960 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Did a mistake with the order
Did a mistake with the first order, email to support and got it cancelled and money back. Made a new order, everything went smoothly and the dock is working perfectly.
September 2, 2026
This company is a scam
This company is a scam. I placed the order 10 days ago. The good didnt arrive yet. The customer service is not responding.
September 14, 2026
Unprompted review
Reply from UGREEN EU
Dear,
We’re sorry that your order has still not arrived after 10 days and that you have not received a response from our customer service. We understand how frustrating and concerning this situation must be.
We take your feedback seriously and regret that your experience has left you with such a negative impression of our service. We’d like to look into the delivery and your previous contact with our support team to help clarify the situation.
Thank you for bringing this to our attention.
Reply from UGREEN EU
Dear,
We’re sorry to hear that you received a defective product. We understand how disappointing it is to encounter an issue with your purchase.
Please contact our customer support team with your order details and information about the issue, so we can look into the situation and assist you with an appropriate solution.
Thank you for bringing this to our attention.
Not great
The article was seems to have random connection issues with my laptop (HP ZBook). Tried different USB-C cables but this doesn't help. The docking station should provide a 100W output, therefore it would have been nice to add a 100W cable with it instead of a 60W cable. I am still thinking to return the docking station.
August 30, 2026
Very good product quality
Very good product quality — specs and packaging are top-notch. Fast delivery, I was genuinely surprised. I didn't know much about you before, but now I can see you're great. Keep focusing on quality and technological excellence and I'll be very happy to be your customer.
August 30, 2026
Great product
August 31, 2026
Great charger
Great charger. I use it to charge 2 Macbooks (M3 Pro and M1 Air) and worked like a charm. Fast charging 2 phones too: iPhone 17 Pro and 13 Pro.
August 31, 2026
I’m very happy with this UGREEN…
I’m very happy with this UGREEN charger! The quality is excellent, it works perfectly with my Macbook and charging is fast and reliable. I’m also very impressed with the delivery — it arrived quickly and everything was well packaged. Overall, a great purchase and I’m very satisfied! Highly recommended. ⭐️⭐️⭐️⭐️⭐️
August 30, 2026
Took quite longtime to send my order
August 28, 2026
Great product and price
Great product and price
Product came a little later than objected in the website
August 11, 2026
Fastest Adapter i bought
July 20, 2026
The power bank they sold to me is too…
The power bank they sold to me is too poor quality because I only charged phone once and the battery remains 47% that is poor
August 20, 2026
Reply from UGREEN EU
Dear,
We’re sorry to hear that the power bank’s performance did not meet your expectations. We understand your disappointment when seeing 47% remaining after charging your phone once.
The actual amount of power available for charging can vary depending on the phone model, battery capacity, charging efficiency, and other usage conditions. However, we understand your concern and would be happy to look into it further.
Please contact our customer support team service.eu@ugreen.com with your order and power bank details so we can check the situation and assist you.
Thank you for sharing your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.