Jeans, excellent quality, but mens cargo pants, absolutely the worst designed possible. They fit great, but cargo pockets, whatever style are useless to keep anything but a cloth or something soft. Ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
INSPIRED BY COWBOYS BECAUSE NO ONE WEARS DENIM HARDER
United Kingdom
Replied to 67% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered 2 pair of straight legged men's pants that were not the material described or displayed. I was charged $8.95 for delivery and $7.95 for the return. I was also charged 8.25% sales tax on the purchase but was NOT returned with my refund. I will notify the State of Texas of the collected sales tax that was illegally collected by Wrangler. DON'T USE THESE PEOPLE!
I've bought Wrangler jeans throughout my life and recently purchased a pair in a shop stocking them.
Perfect fit. £85
Having found the Wrangler online shop and tempted by the 30% off for mother's day, I ordered the exact same jeans in the exact same size.
However, on arrival, disappointingly they were too small !?
Order number: 200001114009
Order Date: 13/03/2026
Obviously I'm returning them and paying £3 for the initial delivery
charge which I feel a little irked about.
Given 5 stars because they are great jeans and look fabulous on.
Had a problem with the delivery and customer services got it sorted out. I received my delivery soon after talking to them

Reply from Wrangler Online store
THIS REVIEW WAS POSTED TO THE EUROPEAN WRANGLER PAGE
(I guess we're supposed to think they're not the same damned company)
When the Wrangler name was sold off to this investment group, their quality took a dive.
Cheap materials, poor fit and often defectively dyed materials.
The poorest customer service in the business. The people answering the phones have no clue about the product so any phone questions you ask will always leave you disappointed.
Quality = 3 out of 10
Fit= 3 out of 10
Customer Service =4 out of 10.
Ability to face problems like a professional company=1

Reply from Wrangler Online store
I ordered two items, a shirt and a jacket. Shirt fitted well but the jacket, a little tight, so decided to return. I struggled a bit finding the same jacket so rang Wrangler UK in Nottingham and spoke to Izabella. She expedited my return process so I didn't have to download the returns label, she searched for the same jacket one size larger but it was out of stock. Izabella then found me something very similar, included it in an email along with a discount code as it was a little bit more expensive, AND she found the exact item on Amazon for me in case I wasn't pleased with her recommendation. Talk about great service. Wow.

Reply from Wrangler Online store
i must say how pleased i am with my communication with wrangler . very polite efficient , and quick to respond. thank you

Reply from Wrangler Online store
First time wearing new pair of boot cut jeans and within 2 hours the thin cheap jean material tore down the seam right beside the zipper. Would recommend finding a better quality brand to purchase jeans from. Wrangler isnt what it used to be.

Reply from Wrangler Online store
The pair of jeans I bought fit very well and look gorgeously. They are extremely comfortable. I was looking for low bold boot jeans and the ones are exactly I dreamed of. The chart with size and the description of the product is perfect so I had no problem with finding my jeans.

Reply from Wrangler Online store
Further to a previous review i wrote a few days ago ( and have now deleted
) in which i expressed that i was worried after reading the reviews on Trustpilot, i can now report that i was worrying unnecessarily. My order arrived safely yesterday and the jeans i ordered Texas non stretch stonewashed, from what i can see are of good quality and are a perfect fit. A lesson learned by me not to be too quick to judge based on what others write, wait to see for myself.

Reply from Wrangler Online store
Ordered some jeans on Sunday, paid £4.95 delivery and by the end of Monday, not despatched. As a comparison, ordered some running shoes from Sportshoes.com this afternoon and they've already been despatched. Online orders used to be free delivery, now they've got us trapped, we have to pay for an unacceptable service. Now a day further on and still no delivery update. Based on other reviews that I have only just looked at, I personally would stay away from this site. I will give it another day and then TRY to get a refund. Others have tried and failed.

Reply from Wrangler Online store
Wrangler jeans are built to last, really happy with the fit as well!

Reply from Wrangler Online store
I use to love wrangler products ,but while shopping for jeans ,I came across some socks they said made in Packastan really

Reply from Wrangler Online store
Wearing mostly Wrangler jeans because of quality and fit. These particular Blue Bell jeans had a flaw and tore along the seam of the back pocket. Contacted service desk and was pleasantly surprised that this company will stand for its quality. After a refund I will order a new pair. Great service.

Reply from Wrangler Online store
Jeans, excellent quality, but mens cargo pants, absolutely the worst designed possible. They fit great, but cargo pockets, whatever style are useless to keep anything but a cloth or something soft. Harder things irritate the knee causing extreme discomfort. Cargo Pockets should be higher than they are on this brand of pant.

Reply from Wrangler Online store
Worst garbage socks at Walmart in Madera ca ever! Fell apart after one usage in a four pack of grey athletic socks! Contacted the company they said sorry you wore them we cannot help you!! Anything else sir? lol what a joke zero stars

Reply from Wrangler Online store
After emailing three times, I finally received a response saying they would “investigate.” That was weeks ago, and I’m still waiting. Customer service is basically non-existent.

Reply from Wrangler Online store
Texas overdyed black Jeans are anything but 'overdyed'. I've bought three pairs online in the past year or two - none are overdyed, all have visible signs of fading or scuff marks around pockets, openings... etc.

Reply from Wrangler Online store
Purchased several pairs of pants in Nov 2025. By Dec 6, one pair had the fastener detached. I contacted Wrangler for warranty. I had to ship the pants back (rather than upload a photo) before they did anything. They then told me 4-6 weeks AFTER they received the return before they ship a replacement. Got a call from Fedex trying to deliver in Jan. No tracking number from Wrangler and package has never shown up. Called Wrangler this morning for tracking number and was told Fedex will try to deliver 3 times and then return to them. Company has gone to crap, uses crap delivery system, makes it the customer's problem, and apparently just attempts to make honoring their warranty such a pain that you give up.

Reply from Wrangler Online store
Product quality is awful and the returns policy is really flawed. bought a christmas gift which i needed to exchange as the product was pretty cheap looking. but was out of the 30 days (as it was christmas).
No flexibility, i said id accept and exchange etc but no assistance was offered. Do Not Buy from here

Reply from Wrangler Online store
I ordered 4 items, None of them fit correctly and I paid a $7.99 process fee to return. While it was written and I didn’t read before hand, I really didn’t think a big brand like wrangler would need to charge a return process fee.
I don’t need to spend the extra money on this brand to have to pay to return items. Plenty of other brands will suffice for me. Also, the quality of your clothing is garbage. Nothing is made to last.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.