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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and highly responsive customer support, noting that the team is dedicated, professional, and goes the extra mile to assist with various issues. Many consumers highlight the quick setup times for servers and the competitive pricing, which offers excellent value for the quality of service received. People also appreciate the staff's patience and willingness to guide them through technical challenges. However, some customers also noted occasional issues with communication, mentioning instances where support tickets were closed without resolution or responses were delayed. A few reviewers expressed dissatisfaction with the support's attitude, describing some interactions as dismissive or unhelpful, particularly when troubleshooting network problems.

What people talk about most

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the exceptional and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the quick response times,... See more

Response time

Clients share positive opinions on response times. Many reviewers highlight quick responses, with some... See more

Staff

People report positive experiences with staff. Customers consistently praise the support team for being... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the excellent and competitive... See more

Based on these reviews

Rated 5 out of 5 stars

EUGamehost really is a 1 in a million business. Their servers are amazing performance wise and they have competitive pricing. But what really makes them stand out is customer support. Aaron and Wi... See more

Company replied

Rated 5 out of 5 stars

I've been using EUGameHost for a while now and the performance is top-tier. Their anti-DDoS protection (CosmicGuard) is a lifesaver—we haven't had a single lag spike or outage during attacks, which is... See more

Company replied

Rated 5 out of 5 stars

I’ve been using EuGameHost since around 2020. I’ve had several issues over the years, but they’ve always resolved them as quickly as possible. Game hosting isn’t easy—there are always going to be prob... See more

Company replied

Rated 5 out of 5 stars

I've been with EU for a while now, EU are a fantastic provider. I recently needed some niche help and changes made with how the firewall works for DayZ and they delivered! This was something that they... See more

Company replied


Company details

  1. Computer Support and Service Company

Written by the company

At EUGameHost, we take pride in providing top-tier Game Hosting, Minecraft Servers, VPS, Virtual Dedicated, and BareMetal Dedicated Server Hosting solutions, all at incredibly competitive prices. Our services are backed by robust 17Tbps Anycast DDoS Protection, ensuring the security and reliability of your online gaming experience. We host some of the largest high valuable Rust, FiveM, and Minecraft communities, proving that our services are not only affordable but of a high standard. With a direct clientele base of over 2.5k clients, and the added reach through our extensive reseller network, our impact on the gaming community is ever increasing. Whether you're in need of an low cost shared space game server or VPS to run basic applications or game with friends, or seeking the latest cutting-edge hardware for your project, we are the perfect choice for your gaming needs. Our commitment to excellence and our dedication to your success make us the ideal partner for all gaming or business ventures.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

566 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect VPS hosting

Perfect VPS hosting, i had to delay my payment for the vps so i asked in a ticket and they had no problem by delaying it for 7 days, Perfect Service.

October 31, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Heya

Thank you for leaving a review have a lovely day

Aaron S

Rated 5 out of 5 stars

Best support!

You get the best support when you have problems!

October 29, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Good morning!

Thanks a ton for your awesome review! We're so glad to hear that our support team could help you out when you needed it. We're always here for you—don't hesitate to reach out anytime!

Kind regards,

Aaron S
Company Director
www.eugamehost.com

Rated 5 out of 5 stars

W site for hosting

W site for hosting. Cheaper than other options and also very fast response from support team. Has Discord server (which is very popular chat platform for gamers) which I love more than email support (big W).

October 29, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Good morning!

Thanks so much for the awesome review! We're thrilled to hear you're enjoying our hosting services and finding them affordable. Glad to know our support team and Discord server are hitting the mark for you—big W indeed! If you ever need anything else, we're just a message away!

Kind regards,

Aaron S
Company Director
www.eugamehost.com

Rated 5 out of 5 stars

Good Quality Support

Absolute Bomb support quick answers and helpful responses

October 28, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate!

You're awesome! So glad our support team could help you out quickly. Don't hesitate to reach out anytime!

Kind regards,

Aaron S
Company Director
www.eugamehost.com

Rated 5 out of 5 stars

Support was brilliant for any questions…

Support was brilliant for any questions I had including ones that were really not something they needed to help with but did anyway! Could not recommend enough, Aaron went above and beyond.

October 29, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Heya,

Thank you so much for your kind words! We’re thrilled to hear that our support team could assist you beyond your expectations. At EUGameHost, we strive to make every experience smooth and helpful, even for questions outside the usual scope. We're glad Aaron could go the extra mile for you! If you ever need more assistance, don’t hesitate to reach out.

For anyone interested, you can explore our
https://www.eugamehost.com/uk-vps-hosting

Kind regards,

Aaron S
Company Director
www/eugamehost.com

Rated 5 out of 5 stars

Outstanding Service and hardly ever waiting.

Moved over to these guys from Shockbyte.

Recently took out two Minecraft servers and an Ark server with them.

One of the Minecraft servers is custom modded and I had some difficulty getting it to launch due to various issues.

I have to mention that their support has been phenomenal from day 1. Not only did they help me change the map on my ARK server when I was struggling to find the setting but they also helped me get my custom modded minecraft server up using their support team's varied knowledge.

I also have to mention that Will Allison has been an amazing help with a lot of the issues that I have and that the team is always quick to respond in general.

10/10 would recommend. Competitively priced and quick to respond. Couldn't ask for more.

October 28, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Heya,

Thank you so much for your fantastic review! We’re thrilled to hear about your positive experience since moving over from Shockbyte. It’s always our goal to provide top-notch support and ensure a seamless experience with all servers, whether it's standard or custom-modded.

We're delighted our team could help with your Minecraft and ARK servers, from map changes to troubleshooting modded setups. Will and the entire support team pride themselves on providing prompt, knowledgeable assistance, so it’s wonderful to know their efforts are appreciated. Your recommendation means a lot to us, and we’re here whenever you need!

Happy gaming, and thank you for choosing us!

Kind regards,

Aaron S

Rated 5 out of 5 stars

Great service and support

Great service and support

Definitely recommend this company for game hosting, and if any issues arise i've had nothing but the best support to quickly resolve the issue.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

The best hosting in EU

Ive been them for a while now, i tried many hosting services, but from now on i will only use eugamehost.com, they do their job just great, always willing to help, support answer fast, their prices are lowest on the market and they have a big variety of payment methods

October 16, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey there!

Thank you so much for your kind words and support! We're thrilled to hear that you've had such a positive experience with us. At EUGameHost, we always strive to provide top-notch hosting and fast, reliable support, so it's great to know we’re hitting the mark for you. We're happy to have you as a loyal customer and look forward to continuing to provide you with the best hosting service in the EU. If you ever need anything, don’t hesitate to reach out—our team is always here to help!

Best regards,
Aaron S.
Comapy Director, EUGameHost

Rated 5 out of 5 stars

EUGAMEHOST sell very good and stabble…

EUGAMEHOST sell very good and stabble VPS/VDS servers 10/5. Pricing with his discount is also good 5/5. For support from tickets i can rate 2/5 because some times they not understand and answer very slowly. Anti ddos protection and secure is just number one 10/5.

October 16, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Thanks so much for the awesome feedback on our VPS/VDS servers—really glad to hear you’re happy with the stability and pricing! 😄 We appreciate your honesty about the support experience to note our average ticket resolution is still under 2 hours although all of our staff only speak English so i understand where the language barrier can come in. Your comments on our DDoS protection made our day—that’s something we really pride ourselves on!

If you need more info about our UK VPS options, feel free to check them out here. We’re always here to help you get the best setup possible!

https://www.eugamehost.com/virtual-dedicated-servers-uk

Cheers!

Rated 5 out of 5 stars

Good vps

After few months of usage i can tell that this host is very good for quality and price, in case you have any problem you get very fast responses on discord, staff is always willing to help.

October 15, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey!

Thanks a lot for the great review! We're thrilled to hear you've had a good experience with our VPS and found the quality and price to be on point. 😊 It's awesome to know our Discord support is working well for you—our team always aims to help as quickly as possible.

If you ever need anything, don’t hesitate to reach out again. We're always here to assist! View our VPS services here https://www.eugamehost.com/uk-vps-hosting

Kind regards,

Aaron S
Company Director
www.eugamehost.com

Rated 5 out of 5 stars

Great support

Great support, many available filters both for path and cosmic, good uptime — what more could you ask for from a service provider? :)

October 11, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate!

Thanks so much for the awesome review! 😊 We're really glad you're happy with our support and all the filters we offer. Uptime is super important to us, so it's great to hear that's working out for you too! If you ever need anything or have any questions, just give us a shout — we’re always here to help!

Kind regards,

Aaron S
Company Director
www.eugamehost.com

Rated 4 out of 5 stars

The best hosting provider i had

The best hosting provider i had

The support is friendly and quite fast, the prices are low and the quality of the services is high. Unfortunately they did not have a custom domain but in the end if you search a good and reliable hosting service i reccomend eugamehost i think you can find even better than eugamehost but at the same time i doubt cause i didnt find nothing better than them so i am pretty sure they are one of the best hosting provider u can find around.

October 2, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate!

Thanks so much for your review! We're really happy to hear that you've had such a positive experience with our support and services. 😊 We’re always working to keep our prices low while maintaining high quality, so it's great to know that's coming through. Sorry we didn't have the custom domain option you were looking for, but we're glad it didn’t hold you back! Thanks for recommending us — it means a lot. If you ever need anything else, we're always here to help!

Kind Regards,

Aaron S
Company Director
www.eugamehost.com

Rated 1 out of 5 stars

they are scammer

they are scammer. STAY AWAY
they suspended my vps and they did not send my money back. i am talking about 2 days old vps.

i am going to there..
ombudsman

August 18, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey there,

We like all companies have procedures in place against people that wish to conduct illegal activities, in your case you are a card tester, you used stolen bank cards on our website.

I'm unsure why you are surprised you lost access to the VPS? The funds were returned also because the card is stolen.

Kind regards,

Aaron S
Company Director.
www.eugamehost.com

Rated 5 out of 5 stars

Great hosting company

Great hosting company. Support is fast and always making improvements on infestructure.

March 24, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey Nathan!

Thank you for leaving a review =)

We are really happy to hear you like our services and support have a lovely day!

Kind regards,

Aaron S
Company Director
www.eugamehost.com

Rated 5 out of 5 stars

good for UK

good for UK ,Keep it

September 28, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey there

Thank you for taking the time to leave a review it really helps us out!

Kind regards,

Aaron S

Rated 2 out of 5 stars

Always disconnecting and lag my ping is…

Always disconnecting and lag my ping is below 150ms and I can't even open a door like bro what

September 26, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey there,

150ms is quite high, im unsure what part of the world you live in but i'd assume its quite someway away from where we host. If you'd raise a ticket id be happy to take a look into this

Kind regards,

Aaron S
Company director

Rated 5 out of 5 stars

Thanks to Aaron

Thanks to Aaron, excellent service they know what they doing. I recommend it 100% their vpses so good as bandwith as protection.

September 23, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey there

Thank you for taking the time to leave a review! It really helps us out and we are really happy to hear you like our services! Have a lovely day

Kind regards,

Aaron S
Company Director
www.eugamehost.com

Rated 5 out of 5 stars

Best Value VPS with Unrivalled Support - Highly Recommended

I’ve been using this VPS provider for some months now and they are hands down the most cost-competitive in the market. For the hardware access they offer, you won’t find a better deal. What’s even more impressive is their superior service and support. Fast response times, expert technical assistance and rock-solid hardware make the whole experience stress-free - even for beginners.



Special shout-out to Aaron from the support team - who went above and beyond today - providing a swift and thorough resolution to my issue. I highly recommend them—just hope they don’t raise prices when more people realise how good they are! :-)

September 23, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey there

We are really happy to hear our hard work of is paying off! We build and own the servers ourselves so it means a lot for you to say they are "rock solid". Thank you!!!!

And thank you for the mention, it is very kind but i assure you our small but loyal team all played a part ;) I couldn't do it without them =)

Have a wonderful day and thank you for your time!

Kind regards,

Aaron S
Company Director
www.eugamehost.com

Rated 5 out of 5 stars

One of the best hosting companies out…

One of the best hosting companies out there. If not maybe the best!!

Been hosting my servers with them for almost a year I think. At first I've had a some issues with being on Path.net but after the switch to Cosmic it's all running very smoothly. They helped me with the switch of my dedicated machine.
Ticket response times are good, usually replied the same day (unless you message really late as they got a life outside of work too) also on weekends.

Recommending them to more of my server-owner friends and also starting owners.

Keep up the good work guys!!!

September 20, 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate

Thank you for leaving a review of us, it really helps us out and means a lot honestly! We put everything into this and it makes us so happy to see our clients succeeding !

I hope you are with us for the years to come ;)

Kind Regards,

Aaron S
Company Director
www.eugamehost.com

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