Eurocell plc - Brighton Reviews 

The Brighton branch is amazing always very helpful and polite. They are very knowledgeable about all products and how to use them in the best possible way.

I was so impressed with the pricing and quality of service that I'll be switching from my previous supplier. Thankyou! I'll definitely be returning soon.

Im a regular customer at eurocell brighton and the service is always excellent. The staff are always freindly, knowledgable and helpful. I would have no hesitation in recommending them to freinds and collegues.

Staff are so friendly and helpful! They had exactly what I needed and nothing was too much trouble. Would definitely recommend and will be returning :)

Terrible service. I travel the country for work, and buy material from Eurocell all over. From the start the staff, while serving, acted like it was a chore, and could've done without getting off their chairs.

They didn't have all the material I needed, so I paid for the balance to be delivered. They said they couldn't issue a VAT invoice until the material was delivered, and it would be sent with the delivery - it wasn't.

I emailed asking for the invoice - no reply. I called, twice - again, it was obvious from the conversations it was another chore they really wished they could avoid - they did.

I called the head office, they promised to get in touch with the branch and get the invoice emailed to me - and here I am, a week later, soon needing to do my VAT returns, and no invoice. Poor Poor poor

I visited the Brighton store last week to discuss some cladding for my home. With not knowing 100% what I was looking for I left there feeling much better and had decided on what I wanted. There was a man and a women both serving at the time but both made me feel comfortable and seemed very friendly and willing too help. Would recommend

I ordered some composite decking online for a client, to be delivered by my local branch. I phoned to ask them how easy/quick it would be to reorder if there wasn't enough. I was advised to over-order (as not free delivery with small orders) and I could just return the unused. Yeah well you guessed the ending already. As it was an online order (although via my local branch) they couldn't accept returns, so I would have to go online and fill out a returns request form. This form does not exist on their website.
Apart from that, all peachy! would use again.

Wish Id taken notice of warnings about Eurocell Brighton.
I ordered an item which was out of stock and paid for it on 19th November 2023. I was told it would be a week and even though it was an on line order the local branch would be in touch. I waited ... and waited... and waited. Today 23/1/2024 I got in touch and was told they would' chase it up' I waited - no call back. I asked if they couldn't deliver in a reasonable time would I get my money back? I was told as it was ordered on line I would need to apply on line for a refund. I leave others to make their own minds up.The stock is fine - but if the item is not in stock my advice is not to start. I regret having ever ordered from them. Update - I see the 14% of one star reviews they ask for the order number to 'follow up:)' Here is the order number 000019591. My account from 19/11/2023 says 'processing'

24/1/2024. As you will see Eurocell have given a reply below without reading the review.

My order number is already in the review and they have offered to investigate if I send it them:) the order number is here

Eurocell - you’ve had my money a month what are you going to do?

24/1/2024 I have now had a message from Eurocell to say they have refunded the money. I am left with a half finished bathroom.

Customer service or customer vengeance?

Where do we go from here

Ordered my guttering on the 31/8/2021. Phoned 1/11/2021 told could be another up to 10 Weeks . Phoned again today 12th still out of stock ,Phoned theBrighton branch and they had 7 lengths , Phoned Head office . Who said Worthing should of got those 2 lengths from Brighton Branch , so told Worthing that . They replied Brighton won’t release them . So I had a go at the Brighton Branch who told me that they might need them if a customer comes in for them . Too which I replied I am a customer and you have had my money since August . Was told they hadn’t but Worthing has , I said no head office has had my money you need to complete my order , so now waiting for Area Manage to call and sort out what a shambles …